Sales Administration

Skillful negotiations and effective communications go hand-in-hand. When practicing these things, you need to align what your communication activities are and how you conduct them, so that they help achieve company objectives. You do this by adhering to important fundamental rules, and by applying tried and tested techniques developed from our knowledge of the business world.

A study of verbal and nonverbal communication techniques will start your skills building and get you on your way to communicating clearly and directly. Learn the consequences of poor communication and how to avoid it through open communication and fixing communication breakdowns. A study of active listening, tailoring your discussion to the audience, and being aware of your body language, will help you learn to engage effectively with others. You'll understand how to set clear expectations and manage language and cultural barriers with local and remote teams.

This training will highlight:

• Digging beneath the surface: values, beliefs, and emotions
• Communication in Everyday Management – Strategies of Persuasion
• Successful Negotiations – Tried and Tested Principles
• How Mental Preparation can be the Key to Negotiation Success
• Persuasive Negotiation, Targeted Use of Negotiation Techniques
• The Result – Negotiation Success

Workshop objectives:

• Understand the Internal communication process
• Ability to listen and question skills
• Understand and know what nonverbal communication
• Should be able to deal with nontechnical people
• Implement the key negotiation skills and styles to carry out effective negotiations and reach satisfactory agreements.
• Develop critical thinking to manage emotions and resolve conflicts in a constructive way.
• Deal with tough negotiators

Training Methodology

This course will be conducted physically and virtually simultaneously, with formal presentations and an interactive training manual. It will be delivered by seasoned trainers with vast experience in their respective fields of practice. The course is taught through a mix of practical activities, theories, group activities, and case studies. The session will be wrapped up by an industry expert to share practical experience related to the course topic, and a Q&A session with the participants.