Communications and Interpersonal Skills

Self-mastery is not achieved by accident - it is a process that occurs as we interact effectively with the events and circumstances of our lives. Each moment of our lives provides an opportunity to practice self-mastery by expanding our visions, awakening the faculties of our minds and our hearts, and assuming full responsibility for living, growing, and contributing.

This course gives participants an understanding of the factors that contribute to effective communication in a variety of contexts and situations. Provide a solid foundation and indispensable skills for dynamic interpersonal relationships, especially within a workplace environment.

This training will highlight:

• Understanding interpersonal styles and techniques of communication
• Self-awareness
• Assertiveness skills
• Communicating feeling
• Nonverbal communication
• How to achieve effective communication
• Effective listening techniques
• Communication in relationships
• Personal power & influencing skills
• Interpersonal power
• Conflict management strategies and techniques
• Dealing with people under stress
• Working together

Workshop objectives:

• Demonstrate an understanding of interpersonal skills as part of effective communication processes
• Identify the significance of attitudes, values and perceptions in interpersonal communication
• Identify the effects of behaviour on interpersonal communication
• Demonstrate a range of effective interpersonal communication skills
• Use assertiveness skills
• Use interpersonal skills in the workplace team
• Maintain a helping relationship with clients
• Utilize effective communication skills to build strong relationships
• Develop, implement and promote effective communication techniques

Training Methodology

This course will be conducted physically and virtually simultaneously, with formal presentations and an interactive training manual. It will be delivered by seasoned trainers with vast experience in their respective fields of practice. The course is taught through a mix of practical activities, theories, group activities, and case studies. The session will be wrapped up by an industry expert to share practical experience related to the course topic, and a Q&A session with the participants.