Intensive Total Quality Management and Cost Reduction Course

In today’s world, customer satisfaction and competitiveness are a function of quality levels, and individuals with the capacity to successfully implement Total Quality Management (TQM) are becoming indispensable assets to any organisation. The Total Quality Management (TQM) short course will expose you to contemporary knowledge and techniques that will enable you to articulate and implement quality improvement processes in the workplace that are in line with the TQM philosophy.

Learning Outcomes:

• After successfully completing the course, you will be able to:
• Appreciate the basics of TQM
• Understand the essentials of customer satisfaction
• Create successful systems for employee involvement
• Develop strategies for continuous process improvement
• Apply the five-phase approach of TQM implementation, and
• Utilize basic tools for quality improvement
• Being aware of costs always
• Seeking cost reduction from the start (including life-cycle costing)
• Appraising projects / production to identify and take out risk
• Understanding real budgeting
• Ensuring cost reports lead to action
• Managing a cost reduction process that delivers

Course Content:

• Defining Total Quality Management
• Principles of Total Quality Management
• Techniques used in Total Quality Management
• Implementing Total Quality Management
• Benefits of Total Quality Management
• Basic Total Quality Management tools
• The TQM implementation model
• Managing customer expectations
• Enabling employee involvement
• Continuous process improvement
• The cost management process
• Cost removal – taking out costs
• Budgeting – proper budgeting challenges costs
• Awareness of overheads and other costs
• Overheads and product costing
• Cost reduction culture

Highlights/ Benefits·  

• Certified and experienced trainers·
• Access to Advanced Accounting software to enhance productivity·
• Access to Advanced HR software to optimize performance in workplace· 
• Access to 360 degree business performance software to maximize profit· 
• Free Advert placement of company’s product/services in the newspapers based on volume 
• Discount on Business Performance Auditing on your company’s Processes, People and Technology
• Up to 20 percent discount on our Recruitment exercise and training courses.· 
• Discounted Pre-retirement training by Asset management, partners (Optional)·
• Discounted Life /Executive/Business coaching session available
• Management retreats available.