Effective Facilities Management

Facilities Management involves various aspects of effectively managing the physical assets and infrastructure of an organization. The content is designed to equip participants with the knowledge and skills needed to oversee the planning, maintenance, and operations of facilities.

PROGRAM OBJECTIVES

• Learn critical thinking skills essential to managing complex facilities
• Communicate effectively to the users of the facilities
• Assess and maintain the health and safety standards in a facility
• Learn best practices and run your facilities more effectively and efficiently
• Understand the qualities and skills of facility personnel
• Understand how to manage facility operations
• Perform risk and quality assessment and management of the facilities
• Apply technology in the management of facilities

MODULES

MODULE 1: AN OVERVIEW OF FACILITIES MANAGEMENT

• What is Facilities Management?
• The Facilities Management process in general
• The 8 key roles of FM
• FM – overhead or profit centre?
• The strategic importance of managing facilities
• Developing an FM plan and team
• Facilities phases, planning and realisation
• Relationship between Facilities Management and Asset Management

MODULE 2: ESTABLISHING CONTROL OF SUPPORT SERVICES

• Identifying and reviewing support service requirements
• Profiling current service levels and costs
• Reviewing contracted services
• Outsourcing v in-sourcing
• Contract ‘bundling’ and ‘aggregation’
• Determining and implementing a contract strategy

MODULE 3: THE BASIC ELEMENTS OF FACILITIES MANAGEMENT

• Facilities roles
• Types of planning
• Strategic and annual planning
• Life cycle cost principles
• Budgeting principles
• Stakeholder management
• Key issues
• Risks
• Work planning and control
• Performance management

MODULE 4: PREVENTIVE MAINTENANCE AND MAINTENANCE STRATEGY

• Disaster recovery plans
• Maintenance concepts
• Understanding RISK
• Risk-Based Maintenance, the methodology
• Developing a risk-based maintenance strategy
• Typical inspection and maintenance tasks for utilities

MODULE 5: MANAGING THE WORKPLACE

• People management
• Productivity
• Health, safety, and security
• 5S model

MODULE 6: MANAGING THE BUDGET

• Harnessing cost data
• Identify spending patterns
• Building up the budget plan
• Defending the plan
• Control mechanisms and reports
• How to maximise the budget

MODULE 7: UNDERSTANDING SERVICE CONTRACTS

• The need for contracts
• Tender terms
• Objectives and understanding what the contractor needs
• Contract structure explained
• Terms and conditions
• Specifications – output v input
• Schedules of tender
• Supplier ‘own’ contracts – common traps!

MODULE 8: OUTSOURCING AND CONTRACTING

• What to outsource and what not
• Choosing the right contractor
• How to manage this
• Contract types
• The contracting cycle
• Service Level Agreements

MODULE 9: SERVICE DELIVERY AND PERFORMANCE MANAGEMENT

• Continuity of service
• End-user requirements
• Managing service providers
• Managing performance
• SLA’s / KPI’s
• Dealing with poor performance

MODULE 10: UNDERSTAND THE ROLE OF PROJECT MANAGEMENT IN FACILITY MANAGEMENT

• Compliance and risk management
• What legislation and who is accountable?
• Developing a safety policy
• Managing safety
• How to carry out a risk assessment
• Permits to work
• Practical guidelines to handling emergencies
• Project Management phases and skills
• Maintenance management essentials
• Continuous improvement in FM

MODULE 11: COMPLIANCE AND RISK MANAGEMENT

• What legislation and who is accountable?
• Developing a safety policy
• Managing safety
• How to carry out a risk assessment
• Permits to work
• Practical guidelines to handling emergencies
• Business continuity – FM’s role

MODULE 12: UNDERSTAND SUSTAINABILITY IN FACILITY MANAGEMENT

• The sustainability agenda
• Environmental considerations
• CSR
• Innovation

CERTIFICATION

Upon successful completion of the training, participants will be awarded Cynet East Africa Consultancy certificate.

N/B

Training will be facilitated by Cynet East Africa Consultancy seasoned trainers.