Communication skills play an important role in the current world. Effective communication is a pillar on which careers are built on and results in their success. Effective communication can take the form of either face-to-face or written communication; however, the common attribute is that the message must create a connecting between the individuals involved. This communications course is aimed at equipping participants with skills that will facilitate effective communication between individuals in and out of the professional fields.

COURSE OBJECTIVES

By the end of this course the participants will be able to:

• Understand the importance of presentation
• Learn to prepare a presentation to suit the target audience
• Lean the use of verbal communication to maintain the attention of the audience
• Lean the application of listening skills
• Develop awareness on the importance of non-verbal communication
• Understand the process of collecting data and drawing conclusions through a report
• Learn to design and utilize visual aids necessary for a presentation
• Learn the use of videos in preparing presentations
• Evaluate presentations using a communications checklist

DURATION

5 Day

WHO SHOULD ATTEND

This course will be beneficial to staff in middle or top management interested in improving their communication skills with fellow employees, peers, and directors. 

COURSE OUTLINE

Effective Communication

• Importance of self-awareness
• First impressions
• Techniques of communication
• Styles of  communication
• Personal communication style
• Rapport building
• Visual, audio, and kinaesthetic communication styles
• Effective questioning and listening skills
• External tools in communication
• Challenges of effective communication
• Importance of communication
• Communication process
• Business communication
• Effective e-mails and memos

Understanding the Audience

• The power of listening
• skills of communication
• Non-verbal communication
• Research and reports presentation
• Communication in meetings

Presentation Skills

• Presenter’s look, eye contact, gecture, and posture
• Tonal variety
• Energetic speaking
• Visual presentation

Presentation delivery

• Central message
• Utilization of the mind map
• Brainstorming presentation
• PowerPoint presentation
• Practice and delivery of presentation

Feedback and presentation evaluation

GENERAL NOTES

• This course is delivered by our seasoned trainers who have vast experience as expert professionals in the respective fields of practice. The course is taught through a mix of practical activities, theory, group works and case studies.
• Training manuals and additional reference materials are provided to the participants.
• Upon successful completion of this course, participants will be issued with a certificate.