Supervisors represent an important force in the economy. They have the power to turn on or turn off the productivity of the people who report to them. The supervisors are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although supervisors usually have more technical experience than the employees they supervise, the supervisor may not have had a lot of leadership experience. This one-week course will equip participants the skills in communication, coaching, and conflict they require.

Course Objectives

By the end of this course the participants will be able to:

• Develop more flexibility to use other leadership styles. 
• Institute effective and efficient communication skills 
• Apply effective leadership skills. 
• Promote good relationships at workplace. 
• Prioritize, plan, and manage their time. 
• Search for ways to overcome communication barriers.
• Determine ways they can meet the needs of employees and co-workers through communication and coaching. 
• Explore ways to engage in productive rather than toxic debate, and to make conflict a powerful force for creative, well-rounded solutions to problems.

Duration:       5 Days

Who Should Attend

This course targets professionals from all sectors, both private and public corporations and financial managers who want to learn about leadership skills. This course will benefit the participants in equipping them with leadership competencies.

Course Content

MODULE 1: Introduction to Leadership 

• Sources of power for leaders 
• Defining Power and Influence 

MODULE 2: Leadership

• Leadership Styles 
• What Makes a Good Leader? 
• What Successful Leaders Do 

MODULE 3: Management

• New Functions of Management 
• Strategic Management 
• Human Resources Management 
• The Communication Cycle 
• Types of Communication 
• Communication as a Leadership Tool 
• Managing Your Time and Your Energy 
• The Commitment Curve 

MODULE 4: Relationship Management

• Employee Development Models 
• Team building Skills. 
• Assertiveness Skills 
• Interpersonal relationship skills 
• Delegation skills
• Motivation Tools 
• Stress management 

MODULE 5: Conflict Management

• Dealing with Conflict and Difficult Issues 
• Grievance Handling and Disputes Settlement 

General Notes

• This course is delivered by our seasoned trainers who have vast experience as expert professionals in the respective fields of practice. The course is taught through a mix of practical activities, theory, group works and case studies.
• Training manuals and additional reference materials are provided to the participants.
• Upon successful completion of this course, participants will be issued with a certificate.