Travel and Protocol Management Course

Introduction

This intensive one-week professional course in Protocol and Travel Management is a course that is designed to help delegates learn how to develop and strengthen current management processes, especially protocols used within travel functions, and highlights the most efficient methods and up-to-date techniques. With the evolution of globalization, protocol has become a highly sophisticated and strategic asset in today's business, government and diplomatic world

Learning Objectives

• Develop a strong travel management function
• Understand all aspects of protocol
• Ensure the delivery of quality service to all users in the most cost-effective way
• Understand the process, procedures and requirements for all documents
• Organise events that run smoothly
• Create budgets and apply cost control systems

How will this training course be presented?

The training course will be interactive and practical with learning methods to suit every kind of learning preference. There will be activities in groups and pairs as well as individual exercises and everyone will get an opportunity to discuss their work challenges in a supportive environment.

Who is this Training Course for?

Public Relations managers, Supervisors, Officers and Others who perform related functions both in public and private sector

Course Content

Module 1: Managing the Protocol and Travel function

• Role and responsibilities of the function
• Creating streamlined policies, systems, structure and procedures
• Keeping up-to-date with changes in rules and regulations nationally and internationally
• Record-keeping, monitoring, updating and maintaining
• Applying all policies, processes and procedures fairly to all

Module 2: The Right Documents, at the Right Time, in the Right Place

• Organising passports, processing visas and overcoming the complexities and problems
• Compliance with entry requirements and immigration rules
• Ensuring the health, safety and security of staff and visitors
• Booking tickets; timetables; time differences; holidays; cancellations
• Airport procedures, requirements and duties

Module 3: Accommodation and International Travel Requirements

• Factors to choose and book the most appropriate hotel and rooms
• Customer and protocol requirements; preferred hotels list; change in plans; families
• Car transport; tolls; parking; rental; security; motorcades
• Meeting the demands of business travel: payment methods and exchange rates
• Methods to research all possible options and prioritise the best

Module 4: Exhibitions, Conferences, Visits and Events – Nationally and Internationally

• Planning and organising events, conferences and visits
• Organising, exhibiting and attending exhibitions
• Trade visits and the protocol for them
• Greeting foreign dignitaries, flying flags correctly and meeting expectations
• Order of precedence for official ceremonies

Module 5: Budgeting and Cost Control

• Budgeting accurately and meaningfully
• Monitoring authorisation, approvals, expenditure, allowances, expenses and receipts
• Cost control for ensuring that expenses are legitimate
• Cancellations, claims, reimbursements, hospitality
• Insurance which is robust, appropriate and up-to-date

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion, and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirements.

Certification

Participants will be issued with Upskill certificate upon completion of this course.