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Total Quality Management

By: Cynet East Africa Consultancy

Kenya

13 - 17 May, 2024  5 days

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USD 1,050

Get 10.00% off

Venue: Nairobi

Other Dates

Venue Date Fee  
Nairobi, Kenya 15 - 19 Jul, 2024 USD1050
Mombasa, Kenya 16 - 20 Sep, 2024 USD1050
Nairobi, Kenya 18 - 22 Nov, 2024 USD1050

Total Quality Management (TQM) is a system adopted by customer-focused organizations. It rests on the principle of employee empowerment, where each team member in every department can maintain high standards and strive for continuous improvement. In an organization with TQM, the advancement takes place through a commitment to fulfilling customer requirements. TQM seeks to provide long-term success by attaining unmatched customer satisfaction levels through the constant delivery of quality services and products.

This training program has been designed to equip participants with a comprehensive understanding of the quality concept, its history, development, and tools. It puts particular emphasis on quality systems applications, models, and methodologies.

PROGRAM OBJECTIVES

•Utilize TQM to enhance customer satisfaction levels
•Refine Organizational Processes by applying different improvement methodologies
•Promote organizational growth and development by delivering better quality
•Comprehend various quality concepts and frameworks and appreciate the importance of quality models
•Determine the success elements of TQM Deployment
•Work with advanced tools and concepts to set up TQM systems across the organization
MODULES

Module 1

•Understanding Quality and Quality Models
•The History and the Definition of Total Quality Management (TQM)
•Why implement a Quality Model? Assessing the Costs of Poor Quality
•TQM and ISO 9001
•Critical Success Factors and Principles of TQM
•Quality Basics and Definitions
•Deming’s fourteen points
•Juran’s quality trilogy
•Crosby’s zero-defect mindset
•Six Sigma methodology
•Lean principles, 5S and Poka Yoke

Module 2

•Phases of TQM: Planning, Doing, Checking, Acting
•TQM Tools:
•Benchmarking and Failure analysis
•PDCA Cycle and Process Management
•Product Design Control and Statistical process control
•TQM Elements: Ethics, Integrity, Trust, and Training
•TQM Elements: Teamwork, Leadership, Recognition, and Communication
•Selecting the right model for your organization
•Steps for Implementing TQM

Module 3

•Strategic quality management and strategic thinking
•Quality Improvement tools and methodologies
• Quality Control Tools
•Cause-and-Effect Diagram, Check Sheet, Control Charts, and Histogram
•Pareto Chart, Scatter Diagram, and Stratification
•Tree Diagrams and Forced Field Analysis
•Process Mapping
•Thinking and Six Sigma
•Continuous Improvement and Kaizen

Module 4

•The PDCA and A3 Methodology
•Process Thinking
•Eliminating the Non-Value Added
•Measuring quality management strategy achievement
•Approaches to control the quality
•Using Key Result Areas (KRAs)
•Examples of quality KPIs
•Types of Measures
•Quality dashboard
•The balanced scorecard for the quality department
•TQM Challenges and Common Failure Factors
CERTIFICATION
Upon successful completion of the training, participants will be awarded Cynet East Africa Consultancy certificate.
N/B
Training will be facilitated by Cynet East Africa Consultancy seasoned trainers.
Nairobi May 13 - 17 May, 2024
Nairobi, Kenya 15 - 19 Jul, 2024
Mombasa, Kenya 16 - 20 Sep, 2024
Nairobi, Kenya 18 - 22 Nov, 2024
USD 1,050.00
USD 1,050.00
USD 1,050.00
USD 1,050.00
(Convert Currency)

Janet Cherono/Nancy Kemunto +254 792 972525/+254 204401089

10% discount for a group of 3 delegates and above
Simon Odek
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Total Quality Management TQM
       
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