Senior Secretaries and administrative office professionals are generally extremely hard working, highly educated and skilled individuals in any organizational set-up. At times others perceive their role as being one of lesser importance and this training course will help delegates understand how important and pivotal their role is to the smooth functioning of their companies and enable them to have pride in their profession.
•Managing yourself, your subordinates, your colleagues and your boss more effectively
•Creating opportunities for your personal development and accepting the challenges when they arise
Module 1: Defining and Developing the Role
•The executive PA
•Defining the responsibilities and authority of your role
•Identifying ways of broadening your role and creating opportunities to increase your responsibilities
•Developing the managerial aspects of your role – Essential Management Skills
•Planning for development – Identifying and Overcoming Barriers to your Success
•Understanding your own and others personality & subsequent behavior
Module 2: Effective Communication
•Interacting with others and networking for success – Getting Yourself Seen and Heard
•Developing and advancing your relationship with your Manager / Director
•Improving your communication skills – Negotiating, Influencing, Persuading and Delegating
•Consensus
Module 3: Developing Confidence
•Trusting your initiative and judgment
•Saying "no" constructively
•Problem solving & decision making tools
•Team roles and interaction with others
•Video presentation skills
•Individual & team exercise
Module 4: Developing and Improving Key Skills
•Improving your confidence and assertiveness
•Practicing effective time management skills
•Concentrating, thinking, listening and making decisions under pressure
•Conflict management
•Improving your memory
•Video conflict management
•Leadership practice building
Module 5: Getting Results
•Benefiting from key motivation techniques – motivating yourself, your subordinates and your boss
•Achieving results through others
•Managing stress and pressure that comes with change and challenge
•Measuring your performance based on objectives, standards, responsibilities set and achieved
•Preparing for your development
•Action planning
•Benefiting from key motivation techniques – motivating yourself, your subordinates and your boss
•Achieving results through others
•Managing stress and pressure that comes with change and challenge
•Measuring your performance based on objectives, standards, responsibilities set and achieved
•Preparing for your development
•Action planning
CERTIFICATION
Upon successful completion of the training, participants will be awarded Cynet East Africa Consultancy certificate.
N/B
Training will be facilitated by Cynet East Africa Consultancy seasoned trainers.
