Today's executive business managers are looking for professional administrators whom they can rely on to be their right-hand person, and who can be involved in the growth of the business and handle clients. A recent report by the International Association of Administrative Professionals (IAAP) revealed that the administrative professional's role has changed dramatically, and many are involved in executive work more than ever before. The profile of the work required to be done by Secretaries, Office Managers, and PAs now requires a concerted combination of management, interpersonal and technical expertise including a creative work attitude.

At the end of the program, participants will be able to acquire the skills needed to operate at the management level.

FOR WHOM:

This program is designed carefully to enhance the existing skills of Executive Secretaries, Personal Assistants, Office Managers and Team Leaders, Administrative Assistants and Coordinators, and Business Support Executives.

Learning objectives:

At the end of the course, participants will be able to: 

• shift from Executive PA to business partner;
• list and explain what your boss needs from you without being told;
• improve your professional relationship with your boss;
• effectively organize your workflow;
• use project management and party planning techniques;
• maximize your value to the organization;
• work effectively with different communication styles;
• use diary effectively, email management strategies and other internet tools;
• learn how to be assertive without offending;
• acquire skills to effectively influence management; and
• build practical win-win negotiation skills.