Program overview:

Many individuals consider their educational, technical, licensed or professional skills the most important aspects of their application and consideration for a position in healthcare. However, most employers equally value an individual’s soft skills when deciding to hire or promote. Soft skills are the things you do that make you a great employee, outside of the technical skills that are needed for the job.

They are skills that an individual has that make him or her a great employee, no matter where they work or what they do or their job title. For some people, these skills come naturally – for others, they need to be developed, refined or strengthened. While these skills don’t necessarily find themselves listed on job descriptions of duties, employees with well-developed soft skills are difficult to find and are very valuable to healthcare teams. This course will focus on these key skills, often referred to as soft skills, which help healthcare workers be successful members of their professional teams and increase the organisation’s performance and competitiveness.

For whom: 

All healthcare professionals

Learning objectives:

At the end of the program, participants will be able to:

• discuss and define “soft skills” and their relevance in the healthcare work environment;
• list and evaluate current skills, and know other vital skills they would need to develop;
• determine development strategies to adopt in acquiring other required skills;
• develop skills to be assertive without being intimidating toward others;
• develop active listening skills that promote better work relationships and fewer medical errors;
• develop skills to influence and motivate others positively;
• develop skills for effective communication between patients, nurses and clinicians;
• identify differences between technical and non-technical professionals and manage the differences; and
• differentiate communication style preferences in order to better understand, influence and connect with other medical professionals.

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.