This practical and immersive course focuses on the end-to-end credit control process, with a strong emphasis on effective telephone-based cash collection and the application of proven collection techniques. Participants will gain critical insights into assessing credit risk and implementing robust credit management strategies. Through a blend of interactive methodologies—including role plays, case studies, group discussions, quizzes, and facilitator-led sessions—delegates will enhance their ability to identify early warning signs, make informed credit decisions, and drive improved financial outcomes.

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