This course provides a practical and in-depth exploration of the key processes involved in managing overdue accounts, improving cash flow, and strengthening overall credit control. Participants will gain valuable insights into the roles and responsibilities of debt collectors, the legal and ethical frameworks governing collections, and the strategic approaches required for successful debt recovery.

Debt collection is the systematic pursuit of payments owed by individuals or businesses, typically carried out by internal teams or specialized third-party agencies acting on behalf of creditors. While the terms debt collection and debt recovery are often used interchangeably, this course highlights the subtle yet important distinction—where collection focuses on initial efforts to secure payment, and recovery may involve escalated or legal action.

Participants will also develop negotiation skills essential for resolving disputes, preserving client relationships, and securing repayment without resorting to litigation. In addition, the course covers effective credit control management techniques to prevent future delinquencies, including risk assessment, credit policy design, monitoring systems, and customer communication strategies.

Ideal for credit controllers, collections officers, finance professionals, and business managers, this program equips attendees with the tools to reduce bad debts, improve receivables performance, and maintain financial stability.

Course Booking

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