Performance management is an ongoing process in which managers and employees regularly communicate to assess and review job responsibilities, expectations, performance, and development strategies. The goal is to empower employees to perform at their best, align their efforts with the organization’s strategic objectives, and create a positive and fulfilling work environment for everyone.

This training provides a comprehensive understanding of performance management systems, equipping participants with the tools to set goals, provide effective feedback, and enhance overall organizational performance. The course integrates best practices and modern approaches to managing performance, fostering a culture of continuous improvement and employee engagement.

Target Participants

This training is designed for professionals involved in managing and evaluating employee performance, including HR managers, supervisors, team leaders, and business executives. It is also beneficial for anyone seeking to enhance their skills in performance planning, monitoring, and coaching.

What You Will Learn

By the end of this course the participants will be able to:

• Understand the principles and significance of performance management
• Set and align individual and organizational goals effectively
• Monitor employee performance using structured feedback techniques
• Conduct fair and impactful performance appraisals
• Apply strategies to enhance employee engagement and motivation
• Manage underperformance and implement improvement plans
• Leverage technology for efficient performance management

Course Duration

Online                            7 Days

Classroom-based         5 Days

Course Outline 

Introduction to Performance Management

• Definition and importance of performance management
• Key principles and frameworks
• Aligning performance management with business strategy
• The role of HR and leadership in performance management

Stages of Performance Management

• Planning
• Monitoring
• Developing
• Rating and Rewarding

Performance management methods

• Goal Setting (SMART Goals)
• Continuous Performance Management
• Management by Objectives (MBO)
• 360-degree Feedback

Performance Monitoring and Feedback

• Tools and techniques for tracking performance
• Real-time feedback vs. scheduled reviews
• Coaching for employee development
• Overcoming barriers to effective feedback

Performance Appraisals and Reviews

• Designing fair and effective appraisal systems
• Conducting structured performance evaluations
• Addressing biases in performance reviews
• Linking appraisals to career development

Employee Engagement and Motivation

• The psychology of motivation in the workplace
• Strategies for increasing employee engagement
• Reward and recognition programs
• Creating a culture of continuous improvement

Managing Underperformance

• Performance gaps and root causes
• Implementing performance improvement plans
• Handling difficult conversations with employees
• Legal and ethical considerations in managing underperformance

Building a High-Performance Culture

• Creating an environment of accountability
• Leadership’s role in fostering high performance
• Case studies/ Examples of Performance Management

Best Practices in Performance Management

• Establishing a structured performance management cycle
• Effective communication and transparency in performance reviews
• Balancing accountability with employee empowerment
• Help workers create employee development plans
• Meet and train managers
• Leveraging data-driven insights for informed decision-making

Training Approach

This course is delivered by our seasoned trainers who have vast experience as expert professionals in their respective fields of practice. The course is taught through a mix of practical activities, presentations, group works and case studies. Training notes and additional reference materials are provided to the participants.

Certification

Upon successful completion of this course, participants will be issued a certificate.

Tailor-Made Course

We can also do this as a tailor-made course to meet organization-wide needs.

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.