ISO 20000 Lead Auditor (LA) Training & Certification is a comprehensive professional program designed to provide participants with the essential knowledge and skills to effectively plan, conduct, and lead audits of Service Management Systems (SMS) based on the ISO/IEC 20000‑1 standard. This course is ideal for professionals who want to master audit principles, procedures, and best practices, and gain the ability to evaluate SMS conformity with international requirements.

Through interactive sessions, practical exercises, and real‑world examples, participants will learn how to interpret ISO/IEC 20000‑1 requirements in the context of audits, apply widely recognized audit techniques, collect and verify audit evidence, lead audit teams, and prepare audit reports in compliance with ISO 19011 guidelines and ISO/IEC 17021‑1 certification processes.

Upon successful completion of the course, participants are awarded a globally recognized certification that validates professional competence in auditing and managing SMS audit programs. 

This course is ideal for auditors, consultants, managers, service management professionals, and individuals responsible for maintaining conformity to ISO/IEC 20000‑1 requirements within their organizations.

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.