ITIL 5 (officially referred to as ITIL Version 5) is the latest evolution of the world’s most widely adopted IT service management framework, This version is specifically designed for an AI-native, digital-first landscape, shifting focus from traditional "service management" to a holistic Digital Product and Service Management model.

Key Highlights of ITIL 5

AI-Native Design: The framework is built to help organizations govern and scale Artificial Intelligence responsibly, introducing the 6C AI Capability Model (Creation, Curation, Clarification, Cognition, Communication, and Coordination).

Unified Lifecycle: Replaces the 6-activity Service Value Chain with an 8-activity Product and Service Lifecycle (Discover, Design, Develop/Acquire, Build, Deploy, Deliver, Support, and Optimize).

Experience Focus: A new core module, ITIL Experience, emphasizes both customer and employee journeys to drive measurable value.

Continuity: It is an evolution, not a reset. ITIL 4 Foundation remains a valid prerequisite for all advanced ITIL 5 certifications.

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