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Beyond Customer Service Excellence Training Beyond Customer Service Excellence Training

5 days, Aug 03 - 07 Aug, 2026  

2026-08-03 12:08:00
Lagos State, Nigeria

GoldStead Learning Centre

The game has changed; giving good, even excellent Customer service is no longer anywhere near good enough. The new game is beyond service, it requires relationships, engagement, dialogues, and ...

Emotional Intelligence for Call Center Representatives Emotional Intelligence for Call Center Representatives

5 days, Aug 03 - 07 Aug, 2026  

2026-08-03 12:08:00
Lagos State, Nigeria

GoldStead Learning Centre

The path to success is paved with quality customer experiences. Arguably, it is the best way to increase revenue in any business, especially in the long-term. However, knowing ourselves is a ...

Workshop on Advanced Customer Service Management Workshop on Advanced Customer Service Management

5 days, Aug 10 - 14 Aug, 2026  

2026-08-10 12:08:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

Program overview: In the current business environment, customer satisfaction and customer experience are interwoven into an organisation's financial success and are a significant part of the ...

Interpersonal Communication and Service Management Training Interpersonal Communication and Service Management Training

5 days, Aug 17 - 21 Aug, 2026  

2026-08-17 12:08:00
Lagos State, Nigeria

GoldStead Learning Centre

Communication skills are built on a foundation of confidence, self-awareness and positive relationships.  It plays an essential role in all aspects of our professional and private lives. Most ...

Workshop on Call Centre Management and Customer Service Workshop on Call Centre Management and Customer Service

5 days, Aug 31 - 04 Sep, 2026  

2026-08-31 12:08:00
Abuja FCT, Nigeria

Human Capital Associates Global Consult Ltd

A productive, professional Call Centre is the heart of any operation and business. Call Centre employees who know how to handle the great variety of situations that present themselves with skill and ...

Achieving Excellence in Customer Service Achieving Excellence in Customer Service

3 days, Sep 14 - 16 Sep, 2026  

2026-09-14 12:09:00
Lagos State, Nigeria

Alpha Partners

The Achieving Excellence in Customer Service Course will cover the following topics and more: Creating the Customer Experience Emotional aspects of the customer experience Identifying the ...

Workshop on Customer Relationship Management (CRM) Best Practices Workshop on Customer Relationship Management (CRM) Best Practices

5 days, Sep 14 - 18 Sep, 2026  

2026-09-14 12:09:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer ...

Complaint Resolution Strategy: Developing and Monitoring Effective Complaint Management Systems. Complaint Resolution Strategy: Developing and Monitoring Effective Complaint Management Systems.

5 days, Sep 14 - 18 Sep, 2026  

2026-09-14 12:09:00
Rivers State, Nigeria

Human Capital Associates Global Consult Ltd

Course Overview: This advanced, practitioner-focused course equips senior management professionals with the strategic knowledge and leadership capabilities required to design, implement, and monitor ...

Workshop on Fundamentals of Food and Beverage Management Workshop on Fundamentals of Food and Beverage Management

5 days, Oct 12 - 16 Oct, 2026  

2026-10-12 12:10:00
Rivers State, Nigeria

Human Capital Associates Global Consult Ltd

This 5-day course on Fundamentals of Food and Beverage Management is designed to provide participants with a solid understanding of the core concepts and practical skills required for ...

Service Recovery & Retention Strategies: Turning Dissatisfied Customers into Advocates A Strategic Masterclass for Senior Management Service Recovery & Retention Strategies: Turning Dissatisfied Customers into Advocates A Strategic Masterclass for Senior Management

5 days, Oct 12 - 16 Oct, 2026  

2026-10-12 12:10:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

Course Overview: Dissatisfied customers represent one of the most significant—and often overlooked—opportunities for business growth and brand differentiation. For senior management, ...

Workshop on Customer Satisfaction and Loyalty Management Workshop on Customer Satisfaction and Loyalty Management

5 days, Oct 12 - 16 Oct, 2026  

2026-10-12 12:10:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

Every business organization`s success depends on the satisfaction of the customers. In any business the customers always come “first” and then the profit. Those companies that are ...



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