“Providing Excellent Customer Service”. . . everyone knows what that is supposed to mean. . . in fact much of what is required is simply common sense (it just isn’t always common practice!) What gets in the way? Difficult customers, difficult situations, and even difficult co-workers can hamper our success.

Exceeding Customer Service Excellence training looks at the many facets and elements of providing excellent customer service in a business setting and allows participants to review service strategies and learn new tools to put into their service “toolkit.”

Participants emerge from these fun, high-energy sessions renewed, refreshed, and able to handle their day-to-day service challenges with more energy and enthusiasm and less stress and tension.

This customer service training program combines elements of customer service skill development with continuous improvement and team building principles, and the program is easily customizable to meet a client’s specific needs and training objectives