Conferences, training, seminars about / in Customer Service

Business Etiquette and Excellent Customer Service Course

5 days, Oct 14 - 18 Oct, 2019

Lagos State, Nigeria

GoldStead Resources Company Limited

The only distinguishing factor between two competing firms is service. How do you present yourself to the outer world? have you ever aspired to own the voice of the customer? By the end of this ...

View detail

Effective Customer Service and Employee Effectiveness Course

3 days, Oct 15 - 17 Oct, 2019

Abuja FCT, Nigeria Abuja

Newways Consulting

Effective customer service training is critical to your organization’s success. Without your customers, you wouldn’t be in business. In this course we cover all the most important ...

View detail

Customer Service Intelligence Training

2 day, Oct 17 - 18 Oct, 2019

Lagos State, Nigeria Lagos

JK Michaels Consulting

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, ...

View detail

Social Customer Service Management Course.

2 day, Oct 18 - 19 Oct, 2019

Lagos State, Nigeria

McTimothy Associates

The image of an organization is only as good as the image of its frontline. What does your front office say about your company? Any organization that strives for excellence, distinction, and ...

View detail

Hospitality Etiquette and Customer Service Excellence Course

5 days, Oct 21 - 25 Oct, 2019

Lagos State, Nigeria

GoldStead Resources Company Limited

Success in any industry relies on relationships: with co-workers, clients, suppliers or investors. When you are polite and considerate in dealing with others, you’re more likely to create ...

View detail

Exceeding Customer Service Excellence Course

2 day, Oct 21 - 22 Oct, 2019

Lagos State, Nigeria

GoldStead Resources Company Limited

The purpose of the program is to develop customer service skills that increase value to the participant’s company and career, recognizing that service delivery is an “individual response ...

View detail

Hospitality Etiquette and Customer Service Excellence Training

5 days, Oct 21 - 25 Oct, 2019

Lagos State, Nigeria

GoldStead Resources Company Limited

Success in any industry relies on relationships: with co-workers, clients, suppliers or investors. When you are polite and considerate in dealing with others, you’re more likely to create ...

View detail

Exceeding Customer Service Excellence Course

5 days, Oct 21 - 25 Oct, 2019

Lagos State, Nigeria

GoldStead Resources Company Limited

The purpose of the program is to develop customer service skills that increase value to the participant’s company and career, recognizing that service delivery is an “individual response ...

View detail

Excellent Client Service Delivery Approaches for Front line People: For Personal Assistants, Receptionists, Dispatch Riders, Attendants, Telesales and Operators Course

3 days, Oct 22 - 24 Oct, 2019

Lagos State, Nigeria Lagos

LCL Coaches Consultants

The program for this Excellent Client Service Delivery Approaches for Front line People: For Personal Assistants, Receptionists, Dispatch Riders, Attendants, Telesales and Operators Course You Will ...

View detail

Customer Service and Anger Management Course

2 day, Oct 28 - 29 Oct, 2019

Lagos State, Nigeria

Goal-Net International

Transform your Customer Service and deliver exceptionally to your clients. The more you care and amaze your customers the more your business will explode. Increased Customer Satisfaction = Increased ...

View detail

Front Desk Management Training

5 days, Oct 28 - 01 Nov, 2019

Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer ...

View detail

Top- Notch Customer Service Training

5 days, Nov 04 - 08 Nov, 2019

Lagos State, Nigeria

Timeline Global Link Consulting

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This Five-day course is designed around six critical elements of customer service ...

View detail

Customer Service and Loyalty Management Course

4 days, Nov 05 - 08 Nov, 2019

Ghana Accra Ghana

Fontini Consulting Ltd

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic ...

View detail

Critical Customer Service Skills Course

3 days, Nov 05 - 07 Nov, 2019

Lagos State, Nigeria

LCL Coaches Consultants

It costs 5 to 25 times more to acquire a new customer than retain an existing one.While new customer addition is undoubtedly critical, customer retention, through strong customer service, is all the ...

View detail

The Art of Building a Customer Centric Organisation Course

3 days, Nov 05 - 07 Nov, 2019

Lagos State, Nigeria Lagos

Centre for Public Service Productivity and Development

Amazing Tips, Tricks and Secrets That Will Make Sure Your organization. Don’t Just Survive But THRIVE During Economic Downturns! Good customer service can be considered as the big ...

View detail

Service Skills for Housekeepers Training

4 days, Nov 05 - 08 Nov, 2019

Lagos State, Nigeria Lagos, Nigeria

Newways Consulting

Housekeepers are often hidden behind the scenes and not leveraged as they could be in the customer service process. This interactive program focuses specifically on the action’s housekeepers ...

View detail

Measuring and Managing Customer Satisfaction Training

3 days, Nov 06 - 08 Nov, 2019

Lagos State, Nigeria Lagos

LCL Coaches Consultants

The program for this Measuring and Managing Customer Satisfaction Training is as outlined below: Day One Building an ISO 9001 Customer-Focused Communication Process What is ISO 9001? Understanding ...

View detail

Managerial Facilitation of Value-Added Customer Service Excellence Course - Diploma Postgraduate

5 days, Nov 11 - 15 Nov, 2019

Qatar Doha, Qatar

HRODC Postgraduate Training Institute, A Postgraduate-Only Institution

This managerial facilitation of value-added customer service excellence course - diploma postgraduate course is designed for: Executives; Directors; Board of Directors; Consultants; General ...

View detail

Dealing with Conflicts and Complaints Course

3 days, Nov 11 - 13 Nov, 2019

Ogun State, Nigeria

TSI Limited

The customer is always right - right? Sometimes there are occasions when the customer is not entirely right, or when their behaviour in making a complaint is such that they need to be ...

View detail

Customer Service Professional Training

2 day, Nov 11 - 12 Nov, 2019

Lagos State, Nigeria

Jobskills Training Institute Nigeria Limited

Course Outline for Customer Service Professional Training is as below Implement customer service passion (PSP) Product vs service Seven days to better customer services Front line personnel Follow ...

View detail

Effective Service Delivery Management for Managers Course

5 days, Nov 11 - 15 Nov, 2019

Lagos State, Nigeria Lagos

LCL Coaches Consultants

The outline for this program Effective Service Delivery Management for Managers Course is as below Day One Introduction Emerging definition of who is the Customer? What is Service relative to the ...

View detail

Training on Customer Relationship Management that Works

5 days, Nov 11 - 15 Nov, 2019

Lagos State, Nigeria

GoldStead Resources Company Limited

To create the framework for best practices in customer-centric organizations toward meeting and even exceeding customer expectations. Covers Customer Relationship Skills, CRM Technology, Data Mining, ...

View detail

Complaints Avoidance Course

3 days, Nov 12 - 14 Nov, 2019

Abuja FCT, Nigeria Abuja

Newways Consulting

This is a practical course aimed at all those dealing with complaints. It looks at the causes of client complaints, why complaints arise, how client concerns or complaints are first ...

View detail

Front Desk and Customer Relations Skills Course

3 days, Nov 12 - 14 Nov, 2019

Lagos State, Nigeria

Tom Associates Training

This front desk and customer relations skills course exposes the participants to: How to develop a personal attitude for excellent service. Making the front desk/reception areas a desirable ...

View detail

Front Desk Professionals Training

4 days, Nov 12 - 15 Nov, 2019

Abuja FCT, Nigeria Abuja, Nigeria

Newways Consulting

Several phone lines are ringing, lights on the phone are blinking, co-workers are asking questions, and here comes a customer or client. How does the person manning the front desk of an office or ...

View detail

Administrative Skill for Office Managers Course

5 days, Nov 18 - 22 Nov, 2019

Lagos State, Nigeria

GoldStead Resources Company Limited

In this era of dramatic change in the business world, admin office personnel have never been more challenged –more stretched –than they are today. They ‘re expected to do whatever ...

View detail

Basic Front Desk and Customer Service Skills Course

5 days, Nov 18 - 22 Nov, 2019

Lagos State, Nigeria

GoldStead Resources Company Limited

As a front desk/customer service officer in an organization, how do you handle several people and requests simultaneously with professionalism and poise? Providing excellent customer service is the ...

View detail

Practical and Professional Waiter Training

4 days, Nov 19 - 22 Nov, 2019

Lagos State, Nigeria Lagos, Nigeria

Newways Consulting

The restaurant industry is competitive and fierce. Make your resume stand out from the crowd with our Professional Waiter Training course. Get practical, hands-on training to work in luxury hotels, ...

View detail

Bar Management Training

4 days, Nov 19 - 22 Nov, 2019

Lagos State, Nigeria Lagos, Nigeria

Newways Consulting

Whether you are mixing it up or serving customers, good bar management is what you need to learn in order to keep your customers happy, make sure that they come back. Course objective In this course ...

View detail

Attaining Excellence in Customer Service Delivery Course

2 day, Nov 22 - 23 Nov, 2019

Niger

McTimothy Associates

In this course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication ...

View detail

Managerial Facilitation of Value-Added Customer Service Excellence Course - Diploma Postgraduate

5 days, Dec 02 - 06 Dec, 2019

United Kingdom London

HRODC Postgraduate Training Institute, A Postgraduate-Only Institution

By the conclusion of the specified learning and development activities of Managerial Facilitation of Value-Added Customer Service Excellence Course, the participant will be able to demonstrate a ...

View detail

Fundamentals of Customer Service Management Course

2 day, Dec 03 - 04 Dec, 2019

Lagos State, Nigeria

McTimothy Associates

In this course we focus extensively on the behavioral, social and interactive aspects of customer service. This course emphasizes communication skills and the ability to understand and use all ...

View detail

Customer Service Intelligence Training

2 day, Dec 03 - 04 Dec, 2019

Lagos State, Nigeria Lagos

JK Michaels Consulting

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, ...

View detail

Competencies in Service Strategy Course

4 days, Dec 03 - 06 Dec, 2019

Lagos State, Nigeria

Tom Associates Training

A customer service thought process that enables everyone participating in it to contribute to development of strategies regarding: Understanding Customer Equity: Customer value proposition Customer ...

View detail

Certified Customer Service Professional Training

4 days, Dec 09 - 12 Dec, 2019

Lagos State, Nigeria Lagos

JK Michaels Consulting

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, ...

View detail

Exceptional Customer Service Programme Course

5 days, Dec 09 - 13 Dec, 2019

Rivers State, Nigeria

Nigerian Institute of Management

Marketers, salespersons and other customer contact staff must give exceptional service to expect customer loyalty and grand patronage. This can only be done by understanding the customer. This ...

View detail

Effective Service Leadership for Senior Level Managers Course

3 days, Dec 10 - 12 Dec, 2019

Lagos State, Nigeria Lagos

LCL Coaches Consultants

This program is designed to help executives better appreciate the art of service excellence and learn how to improve the quality of service delivered to customers. The programme helps you ...

View detail

Superior Customer Service Training

5 days, Dec 16 - 20 Dec, 2019

Lagos State, Nigeria

Capacity for Africa

The purpose of the program is to develop customer service skills that increase value to the participant’s company and career, recognizing that service delivery is an “individual response ...

View detail

Effective Complaint Management Course

3 days, Dec 16 - 18 Dec, 2019

Lagos State, Nigeria Lagos

LCL Coaches Consultants

Every good marketer knows that it costs 5 to 10 times more to acquire a new customer than it does to keep a current customer. As a result, all companies need to learn how to apply a Zero Attrition ...

View detail

Marketing Dynamics: Effective Customer and Client-Driven Value, Orientation and Strategy Course - Diploma Postgraduate

26 days, Jan 06 - 31 Jan, 2020

Malaysia

HRODC Postgraduate Training Institute, A Postgraduate-Only Institution

This marketing dynamics: effective customer and client-driven value, orientation and strategy course - diploma postgraduate (Malaysia) training course is designed for: Marketing Executives; Product ...

View detail

Strategic Customer Loyalty Management Course

3 days, Jan 07 - 09 Jan, 2020

Lagos State, Nigeria Lagos

LCL Coaches Consultants

The program for this Strategic Customer Loyalty Management course is as outlined below: Day One Leadership and customer Overview What is Customer-Focused Leadership? Customer-Focused Leadership ...

View detail

Customer Service Certification Training

3 days, May 19 - 21 May, 2020

Lagos State, Nigeria Lagos - Nigeria

Newways Consulting

Newways’s customer service skills training is specifically designed to develop the participants’ skills and behaviour to offer exceptional customer care. It also empowers participants to ...

View detail

Conferences, training, seminars about / in Customer Service

All Conferences, training, seminars about / in Customer Service

Follow us on social media

Download Quarterly Guide

Quote of the Day