close

Find Events

Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World



Use Advanced search
  1. Home
  2. All Events
  3. Customer Service
 

A Collection of Upcoming Customer Service Events, Training Courses, Seminars and Workshops

All Conferences, training, seminars about / in Customer Service
 
Advanced search
Customer Acquisition and Retention Customer Acquisition and Retention

4 days, Sep 14 - 17 Sep, 2026  

2026-09-14 12:09:00
Nigeria

Mithrive Global

Attracting new customers is important, but keeping them is where true business growth happens. In today’s competitive landscape, businesses need a strategic approach to not only bring in ...

Achieving Excellence in Customer Service Achieving Excellence in Customer Service

3 days, Sep 14 - 16 Sep, 2026  

2026-09-14 12:09:00
Lagos State, Nigeria

Alpha Partners

The Achieving Excellence in Customer Service Course will cover the following topics and more: Creating the Customer Experience Emotional aspects of the customer experience Identifying the ...

Training on Production and Operations: Delivering Value through Service Training on Production and Operations: Delivering Value through Service

5 days, Sep 14 - 18 Sep, 2026  

2026-09-14 12:09:00
Lagos State, Nigeria

Learnway Africa

Service is the only distinguishing factor between two competing organizations! The heart of any organization can be found beating inside the walls of its customer service department. The course ...

Workshop on Customer Relationship Management (CRM) Best Practices Workshop on Customer Relationship Management (CRM) Best Practices

5 days, Sep 14 - 18 Sep, 2026  

2026-09-14 12:09:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer ...

Complaint Resolution Strategy: Developing and Monitoring Effective Complaint Management Systems. Complaint Resolution Strategy: Developing and Monitoring Effective Complaint Management Systems.

5 days, Sep 14 - 18 Sep, 2026  

2026-09-14 12:09:00
Rivers State, Nigeria

Human Capital Associates Global Consult Ltd

Course Overview: This advanced, practitioner-focused course equips senior management professionals with the strategic knowledge and leadership capabilities required to design, implement, and monitor ...

Training on Front Desk and Cubicle Management Techniques Training on Front Desk and Cubicle Management Techniques

5 days, Sep 14 - 18 Sep, 2026  

2026-09-14 12:09:00
Lagos State, Nigeria

Learnway Africa

This course is designed for professionals who work in an office environment and want to learn effective techniques for managing front desk and cubicle spaces. Throughout the course, you will learn ...

Training on Hospitality and Customer Service Excellence Training on Hospitality and Customer Service Excellence

5 days, Sep 14 - 18 Sep, 2026  

2026-09-14 12:09:00
Lagos State, Nigeria

Learnway Africa

This course is designed for individuals working in the hospitality industry who want to provide exceptional customer service and create a memorable experience for their guests. Throughout the course, ...

Customer Service Excellence Customer Service Excellence

3 days, Sep 15 - 17 Sep, 2026  

2026-09-15 12:09:00

Training Heights Limited

Customers may forget what you said, but they will remember how you made them feel. In today’s competitive business environment, having a good product or service is no longer ...

Complaints Avoidance Course Complaints Avoidance Course

3 days, Sep 15 - 17 Sep, 2026  

2026-09-15 12:09:00
Lagos State, Nigeria

Newways Consulting

This is a practical course aimed at all those dealing with complaints. It looks at the causes of client complaints, why complaints arise, how client concerns or complaints are first ...

Client Engagement and Relationship Management Client Engagement and Relationship Management

3 days, Sep 21 - 23 Sep, 2026  

2026-09-21 12:09:00
Lagos State, Nigeria

Greenville Consulting

When working with clients who haven’t chosen a product or service themselves, the path to engagement requires extra care, empathy, and precision. This course is tailored for those who need to ...

Airport Customer Service Course Airport Customer Service Course

3 days, Sep 28 - 30 Sep, 2026  

2026-09-28 12:09:00
Lagos State, Nigeria

Alpha Partners

The Airport Customer Service Course will cover the following topics and more: Designing, implementing, monitoring and communicating airport customer service programme - a practical step-by-step best ...

Excellence in Customer Service - Optimizing the Customer Experience Excellence in Customer Service - Optimizing the Customer Experience

3 days, Sep 28 - 30 Sep, 2026  

2026-09-28 12:09:00
Lagos State, Nigeria

Greenville Consulting

Achieving Excellence in Customer Service training course is designed to give participants the skills, strategies, and customer service best practices they require to take their organization from good ...

Front Office and Housekeeping Management Front Office and Housekeeping Management

4 days, Oct 05 - 08 Oct, 2026  

2026-10-05 12:10:00
Nigeria

Mithrive Global

Deliver Unmatched Hospitality with Seamless Front Office & Housekeeping Operations! In the hospitality industry, first impressions and cleanliness define success. This course equips you with ...

Customer Loyalty and Retention Strategies Training Customer Loyalty and Retention Strategies Training

5 days, Oct 05 - 09 Oct, 2026  

2026-10-05 12:10:00
Lagos State, Nigeria

Capacity for Africa

Improving customer loyalty is an essential element in customer retention.  The CRM forum will reveal why customer loyalty is so crucial to business success. More importantly, delegates will ...

Training on Excellent Front Desk and Office Management Skills Training on Excellent Front Desk and Office Management Skills

5 days, Oct 05 - 09 Oct, 2026  

2026-10-05 12:10:00
Lagos State, Nigeria

Learnway Africa

The Excellent Front Desk and Office Management Skills course is designed to provide individuals with the knowledge and skills necessary to perform effectively as a front desk receptionist or customer ...

Healthcare Customer Service Course Healthcare Customer Service Course

5 days, Oct 05 - 09 Oct, 2026  

2026-10-05 12:10:00
Lagos State, Nigeria

Capacity for Africa

This customer service course for hospitals, medical centers, clinics, maternity homes and health maintenance organizations (HMOs) focuses on the “people skills” those working in ...

Essentials of Customer Service Excellence for Business Growth Essentials of Customer Service Excellence for Business Growth

2 day, Oct 05 - 06 Oct, 2026  

2026-10-05 12:10:00
Lagos State, Nigeria

Rekrut Consulting Limited

The "Essentials of Customer Service Excellence for Business Growth" course is designed for professionals aiming to elevate their customer service skills to drive business growth. This ...

Customer Service Certification Training Customer Service Certification Training

3 days, Oct 06 - 08 Oct, 2026  

2026-10-06 12:10:00
Lagos State, Nigeria

Newways Consulting

Newways’s customer service skills training is specifically designed to develop the participants’ skills and behaviour to offer exceptional customer care. It also empowers participants to ...

Mastering Customer Connections: Effective Communication Skills for Customer Service Mastering Customer Connections: Effective Communication Skills for Customer Service

3 days, Oct 06 - 08 Oct, 2026  

2026-10-06 12:10:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the principles of effective communication skills for customer service, including how to communicate effectively with customers, handle difficult customers, and use non-verbal ...

Front Desk Professionals Training Front Desk Professionals Training

3 days, Oct 06 - 08 Oct, 2026  

2026-10-06 12:10:00
Lagos State, Nigeria

Newways Consulting

Several phone lines are ringing, lights on the phone are blinking, co-workers are asking questions, and here comes a customer or client. How does the person manning the front desk of an office or ...

Effective Front Desk Management and Customer Service Training Effective Front Desk Management and Customer Service Training

12 days, Oct 12 - 23 Oct, 2026  

2026-10-12 12:10:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer ...

Workshop on Fundamentals of Food and Beverage Management Workshop on Fundamentals of Food and Beverage Management

5 days, Oct 12 - 16 Oct, 2026  

2026-10-12 12:10:00
Rivers State, Nigeria

Human Capital Associates Global Consult Ltd

This 5-day course on Fundamentals of Food and Beverage Management is designed to provide participants with a solid understanding of the core concepts and practical skills required for ...

Service Recovery & Retention Strategies: Turning Dissatisfied Customers into Advocates A Strategic Masterclass for Senior Management Service Recovery & Retention Strategies: Turning Dissatisfied Customers into Advocates A Strategic Masterclass for Senior Management

5 days, Oct 12 - 16 Oct, 2026  

2026-10-12 12:10:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

Course Overview: Dissatisfied customers represent one of the most significant—and often overlooked—opportunities for business growth and brand differentiation. For senior management, ...

Workshop on Customer Satisfaction and Loyalty Management Workshop on Customer Satisfaction and Loyalty Management

5 days, Oct 12 - 16 Oct, 2026  

2026-10-12 12:10:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

Every business organization`s success depends on the satisfaction of the customers. In any business the customers always come “first” and then the profit. Those companies that are ...

Crafting Memorable Experiences: Customer Experience Management Essentials Crafting Memorable Experiences: Customer Experience Management Essentials

3 days, Oct 13 - 15 Oct, 2026  

2026-10-13 12:10:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer experience management, including how to design and deliver a positive customer experience, measure and improve customer satisfaction, and use customer ...

Achieving Customer Service Excellence Workshop Achieving Customer Service Excellence Workshop

5 days, Oct 19 - 23 Oct, 2026  

2026-10-19 12:10:00
Nigeria

Francis Consulting

Customer service is one thing that the absolute best organisations continually strive to do better. Superb service is delivered by people to people – even in this age of high technology. ...

Certified Customer Service Professional Training Certified Customer Service Professional Training

5 days, Oct 19 - 23 Oct, 2026  

2026-10-19 12:10:00
Abuja FCT, Nigeria

Fontini Consulting Ltd

Every front-line employee needs a solid grounding in ‘customer service’ skills. As can be expected in this five-day course, the subjects covered tackle most of what is needed by anyone ...

High-Impact Training for Frontline People High-Impact Training for Frontline People

5 days, Oct 19 - 23 Oct, 2026  

2026-10-19 12:10:00
Lagos State, Nigeria

Capacity for Africa

To help you make the most of the all-important role of your frontline people. At the end of the training, the participant should be able to: Handle difficult people with skill and professionalism. ...

Hotel Customer Service Course Hotel Customer Service Course

5 days, Oct 19 - 23 Oct, 2026  

2026-10-19 12:10:00
Lagos State, Nigeria

Capacity for Africa

Today, more than ever, hotel and hospitality customers in general demand higher and higher levels of service. This tailor-made training course aims to help your team learn best practice techniques to ...

Customer Service, Hygiene and Safety for Office Cleaning Employees Customer Service, Hygiene and Safety for Office Cleaning Employees

5 days, Oct 19 - 23 Oct, 2026  

2026-10-19 12:10:00
Lagos State, Nigeria

GoldStead Learning Centre

When it comes to the workplace, cleanliness and personal hygiene are of utmost importance. Employees are not the only ones that roam around the office, customers and other stake holders are entitled ...

Interpersonal Communication and Service Management Training Interpersonal Communication and Service Management Training

5 days, Oct 19 - 23 Oct, 2026  

2026-10-19 12:10:00
Lagos State, Nigeria

GoldStead Learning Centre

Communication skills are built on a foundation of confidence, self-awareness and positive relationships.  It plays an essential role in all aspects of our professional and private lives. Most ...

The Art of Building a Customer Centric Organisation Course The Art of Building a Customer Centric Organisation Course

3 days, Oct 20 - 22 Oct, 2026  

2026-10-20 12:10:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

Amazing Tips, Tricks and Secrets That Will Make Sure Your organization. Don’t Just Survive But THRIVE During Economic Downturns! Good customer service can be considered as the big ...

Customer Relationship Management (CRM) Training Course Customer Relationship Management (CRM) Training Course

4 days, Oct 26 - 29 Oct, 2026  

2026-10-26 12:10:00
Abuja FCT, Nigeria

Mithrive Global

Customer relationships are the backbone of every successful business. A well-implemented Customer Relationship Management (CRM) strategy allows businesses to manage interactions, nurture leads, and ...

Training on Business Etiquette and Excellent Customer Service Training on Business Etiquette and Excellent Customer Service

5 days, Oct 26 - 30 Oct, 2026  

2026-10-26 12:10:00
Lagos State, Nigeria

GoldStead Learning Centre

The only distinguishing factor between two competing firms is service.  How do you present yourself to the outer world? have you ever aspired to own the voice of the customer? By the end of this ...

Training on Exceeding Customer Service Excellence Training on Exceeding Customer Service Excellence

5 days, Oct 26 - 30 Oct, 2026  

2026-10-26 12:10:00
Lagos State, Nigeria

GoldStead Learning Centre

“Providing Excellent Customer Service”. . . everyone knows what that is supposed to mean. . . in fact much of what is required is simply common sense (it just isn’t always common ...

Training on Advanced Skill Development for Front Desk Officers Training on Advanced Skill Development for Front Desk Officers

5 days, Oct 26 - 30 Oct, 2026  

2026-10-26 12:10:00
Lagos State, Nigeria

GoldStead Learning Centre

To help you make the most of the all-important role of your frontline people. At the end of the training, the participant should be able to: Handle difficult people with skill and professionalism ...

Front Desk and Cubicle Management Techniques Training Front Desk and Cubicle Management Techniques Training

5 days, Oct 26 - 30 Oct, 2026  

2026-10-26 12:10:00
Lagos State, Nigeria

GoldStead Learning Centre

In today’s business environment, the front desk officer (customer service, receptionists, cashiers, tellers, etc.) has an all-important role on the public image of the organisation.  Being ...

Basic Front Desk and Customer Service Skills Training Basic Front Desk and Customer Service Skills Training

5 days, Oct 26 - 30 Oct, 2026  

2026-10-26 12:10:00
Lagos State, Nigeria

GoldStead Learning Centre

As a front desk/customer service officer in an organization, how do you handle several people and requests simultaneously with professionalism and poise? Providing excellent customer service is the ...

Beyond Customer Service Excellence Training Beyond Customer Service Excellence Training

5 days, Oct 26 - 30 Oct, 2026  

2026-10-26 12:10:00
Lagos State, Nigeria

GoldStead Learning Centre

The game has changed; giving good, even excellent Customer service is no longer anywhere near good enough. The new game is beyond service, it requires relationships, engagement, dialogues, and ...

Customer Care and Conflict Resolution Training Customer Care and Conflict Resolution Training

5 days, Oct 26 - 30 Oct, 2026  

2026-10-26 12:10:00
Lagos State, Nigeria

Capacity for Africa

Customer service/care is the backbone of all thriving businesses. Besides helping your customers feel better about your product and organization which will keep them coming back with their friends, ...

Training on Customer Relationship Management that Works Training on Customer Relationship Management that Works

5 days, Oct 26 - 30 Oct, 2026  

2026-10-26 12:10:00
Lagos State, Nigeria

GoldStead Learning Centre

To create the framework for best practices in customer-centric organizations toward meeting and even exceeding customer expectations. Covers Customer Relationship Skills, CRM Technology, Data Mining, ...

Training on Professional Telephone Skills for the Help Desk Officers Training on Professional Telephone Skills for the Help Desk Officers

5 days, Oct 26 - 30 Oct, 2026  

2026-10-26 12:10:00
Lagos State, Nigeria

GoldStead Learning Centre

The front office/help desk is a place where the relentless ringing of the phone can slowly drive a perfectly sane, patient and skilled help desk operator into a frazzled shell of their former self. ...

Training on Hospitality Etiquette and Customer Service Excellence Training on Hospitality Etiquette and Customer Service Excellence

5 days, Oct 26 - 30 Oct, 2026  

2026-10-26 12:10:00
Lagos State, Nigeria

GoldStead Learning Centre

Success in any industry relies on relationships: with co-workers, clients, suppliers or investors.When you are polite and considerate in dealing with others, you’re more likely to create ...

Emotional Intelligence for Call Center Representatives Emotional Intelligence for Call Center Representatives

5 days, Oct 26 - 30 Oct, 2026  

2026-10-26 12:10:00
Lagos State, Nigeria

GoldStead Learning Centre

The path to success is paved with quality customer experiences. Arguably, it is the best way to increase revenue in any business, especially in the long-term. However, knowing ourselves is a ...

The Excellent Front Desk and Customer Interface Officer Training The Excellent Front Desk and Customer Interface Officer Training

5 days, Oct 26 - 30 Oct, 2026  

2026-10-26 12:10:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer this and other ...

Customer Relationship Management in the Age of AI and Automation Customer Relationship Management in the Age of AI and Automation

5 days, Oct 26 - 30 Oct, 2026  

2026-10-26 12:10:00
Nigeria

GTC

This course examines how intelligent technologies are reshaping customer engagement, service delivery, and retention strategies. It looks critically at key areas such as AI-driven customer insights, ...

Training on Service Quality and Customer Satisfaction: Tools and Techniques Training on Service Quality and Customer Satisfaction: Tools and Techniques

5 days, Oct 26 - 30 Oct, 2026  

2026-10-26 12:10:00
Lagos State, Nigeria

GoldStead Learning Centre

At the end of this training, Service Quality and Customer Satisfaction: Tools and Techniques participants will learn to: Establish the importance of setting and reviewing customer service standards ...

Training on Business Etiquette and Excellent Service Delivery Training on Business Etiquette and Excellent Service Delivery

5 days, Oct 26 - 30 Oct, 2026  

2026-10-26 12:10:00
Lagos State, Nigeria

GoldStead Learning Centre

This course will equip participants with the knowledge, skills, and professional attitudes needed to practice proper business etiquette and deliver excellent customer service, thereby enhancing ...

Front Desk and Cubicle Managment Techniques Training Front Desk and Cubicle Managment Techniques Training

5 days, Oct 26 - 30 Oct, 2026  

2026-10-26 12:10:00
Lagos State, Nigeria

GoldStead Learning Centre

In today’s business environment, the front desk officer (customer service, receptionists, cashiers,tellers, etc) has an all-important role on the public image of the organisation.  Being ...

Dealing with Conflicts and Complaints Course Dealing with Conflicts and Complaints Course

3 days, Nov 02 - 04 Nov, 2026  

2026-11-02 12:11:00
Lagos State, Nigeria

TSI Limited

The customer is always right - right?  Sometimes there are occasions when the customer is not entirely right, or when their behavior in making a complaint is such that they need to be ...

Customer Experience Management Training Customer Experience Management Training

5 days, Nov 09 - 13 Nov, 2026  

2026-11-09 12:11:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer this and other ...

Effective Customer Service and Employee Effectiveness Course Effective Customer Service and Employee Effectiveness Course

3 days, Nov 10 - 12 Nov, 2026  

2026-11-10 12:11:00
Lagos State, Nigeria

Newways Consulting

Effective customer service training is critical to your organization’s success. Without your customers, you wouldn’t be in business. In this course we cover all the most important ...

Customer Service Excellence in the Hospitality Industry Customer Service Excellence in the Hospitality Industry

3 days, Nov 17 - 19 Nov, 2026  

2026-11-17 12:11:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

This course aims to equip participants with the essential skills and knowledge needed to deliver outstanding customer service in the hospitality industry. By the end of the course, participants will ...

Elevating Customer Experience: Achieving Customer Service Excellence Elevating Customer Experience: Achieving Customer Service Excellence

3 days, Dec 01 - 03 Dec, 2026  

2026-12-01 12:12:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer service excellence, including how to create a customer-focused culture, handle customer complaints and feedback, and provide exceptional customer ...

Help Desk Support Help Desk Support

3 months, 23 days, Jan 11 - 02 Apr, 2027  

2027-01-11 12:01:00
Lagos State, Nigeria

CWG Academy

This programme prepares learners to provide first-line technical support in enterprise, service desk, and customer-facing IT environments. It focuses on diagnosing and resolving common hardware, ...



< Previous 1 2 ...  

(Viewing Page 1 of 2) | (Total 62 Result (s))