Conferences, training, seminars about / in Customer Service

2 day, Jun 25 - 26 Jun, 2019

Rivers State, Nigeria

Ciel Consulting

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic ...

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Customer Experience Management for Brand Managers, Sales Managers, Marketing Managers and Relationship Managers Course

3 days, Jun 25 - 27 Jun, 2019

Lagos State, Nigeria

LCL Coaches Consultants

Businesses are increasingly recognizing the complete experience enjoyed or endured by their customers is critical to customer retention, profitability and growth. Professor Peter Drucker said’ ...

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Effective Service Leadership for Senior Level Managers Course

3 days, Jun 25 - 27 Jun, 2019

Lagos State, Nigeria Lagos

LCL Coaches Consultants

This program is designed to help executives better appreciate the art of service excellence and learn how to improve the quality of service delivered to customers. The programme helps you ...

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Excellent Client Service Delivery Approaches for Front line People: For Personal Assistants, Receptionists, Dispatch Riders, Attendants, Telesales and Operators Course

3 days, Jun 25 - 27 Jun, 2019

Lagos State, Nigeria Lagos

LCL Coaches Consultants

You Will Learn How To Provide exceptional customer service that achieves results and gets noticed Adopt the skills and techniques that routinely deliver positive customer experiences Maximize the ...

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The Customer Complaint System Course: A Tool for Customer Service Improvement

4 days, Jun 26 - 29 Jun, 2019

Lagos State, Nigeria

McTimothy Associates

This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioral aspect related to the individual employee who deals face to face with the ...

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Effective Complaint Management Course

3 days, Jul 03 - 05 Jul, 2019

Lagos State, Nigeria Lagos

LCL Coaches Consultants

Every good marketer knows that it costs 5 to 10 times more to acquire a new customer than it does to keep a current customer. As a result, all companies need to learn how to apply a Zero Attrition ...

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Measuring and Managing Customer Satisfaction Training

3 days, Jul 03 - 05 Jul, 2019

Lagos State, Nigeria Lagos

LCL Coaches Consultants

Day One Building an ISO 9001 Customer-Focused Communication Process What is ISO 9001? Understanding the Key Components of ISO 9001 Identifying Customer Communication Barriers Active Listen and ...

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Strategic Customer Loyalty Management Course

3 days, Jul 03 - 05 Jul, 2019

Lagos State, Nigeria Lagos

LCL Coaches Consultants

The program for this Strategic Customer Loyalty Management course is as outlined below: Day One Leadership and customer Overview What is Customer-Focused Leadership? Customer-Focused Leadership ...

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Customer Service Professional Training

2 day, Jul 08 - 09 Jul, 2019

Lagos State, Nigeria

Jobskills Training Institute Nigeria Limited

Course Outline For Customer Service Professional Training is as below Implement customer service passion (PSP) Product vs service Seven days to better customer services Front line personnel Follow ...

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Exceptional Customer Service Programme Course

5 days, Jul 08 - 12 Jul, 2019

Abuja FCT, Nigeria

Nigerian Institute of Management

Marketers, salespersons and other customer contact staff must give exceptional service to expect customer loyalty and grand patronage. This can only be done by understanding the customer. This ...

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Effective Service Delivery Management for Managers Course

5 days, Jul 08 - 12 Jul, 2019

Lagos State, Nigeria Lagos

LCL Coaches Consultants

Day One Introduction Emerging definition of who is the Customer? What is Service relative to the customer? The Service Lifecycle History of Service Delivery Management (where did it come from?) ...

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Exceeding Customer Service Excellence Course

2 day, Jul 08 - 09 Jul, 2019

Lagos State, Nigeria

GoldStead Resources Company Limited

The purpose of the program is to develop customer service skills that increase value to the participant’s company and career, recognizing that service delivery is an “individual response ...

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Customer Service and Anger Management Course

2 day, Jul 15 - 16 Jul, 2019

Lagos State, Nigeria

Goal-Net International

Transform your Customer Service and deliver exceptionally to your clients. The more you care and amaze your customers the more your business will explode. Increased Customer Satisfaction = Increased ...

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Superior Customer Service Training

5 days, Jul 15 - 19 Jul, 2019

Lagos State, Nigeria

Capacity for Africa

The purpose of the program is to develop customer service skills that increase value to the participant’s company and career, recognizing that service delivery is an “individual response ...

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Attaining Excellence in Customer Service Delivery Course

2 day, Jul 19 - 20 Jul, 2019

State, Nigeria

McTimothy Associates

In this course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication ...

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Exceptional Customer Service Programme Course

5 days, Jul 22 - 26 Jul, 2019

Kano State, Nigeria Nim Management House Kano

Nigerian Institute of Management

Marketers, salespersons and other customer contact staff must give exceptional service to expect customer loyalty and grand patronage. This can only be done by understanding the customer. This ...

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Basic Front Desk and Customer Service Skills Course

5 days, Jul 22 - 26 Jul, 2019

Lagos State, Nigeria

GoldStead Resources Company Limited

Course Overview: Several activities taking place at your workspace, co-workers asking questions, strict deadlines to meet, phones ringing, and there comes a customer or even customers and the ...

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Certified Customer Service Professional Training

4 days, Jul 23 - 26 Jul, 2019

Lagos State, Nigeria Lagos

JK Michaels Consulting

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, ...

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Social Customer Service Management Course.

2 day, Jul 26 - 27 Jul, 2019

Lagos State, Nigeria

McTimothy Associates

The image of an organization is only as good as the image of its frontline. What does your front office say about your company? Any organization that strives for excellence, distinction, and ...

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Exceptional Customer Service Programme Course

5 days, Jul 29 - 02 Aug, 2019

Rivers State, Nigeria

Nigerian Institute of Management

Marketers, salespersons and other customer contact staff must give exceptional service to expect customer loyalty and grand patronage. This can only be done by understanding the customer. This ...

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Customer Service Intelligence Training

2 day, Aug 06 - 07 Aug, 2019

Lagos State, Nigeria Lagos

JK Michaels Consulting

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, ...

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Exceptional Customer Service Programme Course

5 days, Aug 19 - 23 Aug, 2019

Lagos State, Nigeria

Nigerian Institute of Management

Marketers, salespersons and other customer contact staff must give exceptional service to expect customer loyalty and grand patronage. This can only be done by understanding the customer. This ...

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Front Desk and Customer Relations Skills Course

3 days, Aug 21 - 23 Aug, 2019

Lagos State, Nigeria

Tom Associates Training

This front desk and customer relations skills course exposes the participants to: How to develop a personal attitude for excellent service. Making the front desk/reception areas a desirable ...

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Exceptional Customer Service Programme Course

5 days, Sep 09 - 13 Sep, 2019

Abuja FCT, Nigeria

Nigerian Institute of Management

Marketers, salespersons and other customer contact staff must give exceptional service to expect customer loyalty and grand patronage. This can only be done by understanding the customer. This ...

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Exceptional Customer Service Programme Course

5 days, Sep 09 - 13 Sep, 2019

Kano State, Nigeria Nim Management House Kano

Nigerian Institute of Management

Marketers, salespersons and other customer contact staff must give exceptional service to expect customer loyalty and grand patronage. This can only be done by understanding the customer. This ...

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Competencies in Service Strategy Course

4 days, Sep 10 - 13 Sep, 2019

Lagos State, Nigeria

Tom Associates Training

A customer service thought process that enables everyone participating in it to contribute to development of strategies regarding: Understanding Customer Equity: Customer value proposition Customer ...

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Superior Customer Service Training

3 days, Sep 18 - 20 Sep, 2019

Lagos State, Nigeria

Impact Training and Management Consulting Limited

In today’s sophisticated market, the quality of product is not on its own enough to maintain or expand market share. Improving customer relations is one enduring way of keeping your customers. ...

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Certified Customer Service Professional Training

4 days, Sep 23 - 26 Sep, 2019

Lagos State, Nigeria Lagos

JK Michaels Consulting

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, ...

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Customer Service Excellence: Tools and Techniques for Customer Retention

5 days, Oct 06 - 10 Oct, 2019

United Arab Emirates Dubai

EuroMaTech Training and Management Consultancy

The Internet has changed everything! In this 365/24 ‘Always on’ Business environment comparison websites and Search Engines have reduced many Brands to commodities. Traditional ...

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Customer Care and Conflict Resolution Training

5 days, Oct 07 - 11 Oct, 2019

Lagos State, Nigeria

Capacity for Africa

Customer service/care is the backbone of all thriving businesses. Besides helping your customers feel better about your product and organization which will keep them coming back with their friends, ...

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Re-branding Customer Service Training

3 days, Oct 08 - 10 Oct, 2019

Lagos State, Nigeria

LCL Coaches Consultants

Brand managers are gatekeepers for company products and services. Their efforts impact all internal and external communication and are essential to the image of any business. Here are the top seven ...

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Advanced Customer Service Skills and Relationship Management Course

2 day, Oct 11 - 12 Oct, 2019

Lagos State, Nigeria

McTimothy Associates

This training will help you keep customers, build market share and improve the performance of the entire workforce with a superior customer service strategy. Learn how you can increase your ...

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Customer Service Intelligence Training

2 day, Oct 17 - 18 Oct, 2019

Lagos State, Nigeria Lagos

JK Michaels Consulting

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, ...

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Front Desk Management Training

5 days, Oct 28 - 01 Nov, 2019

Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer ...

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Dealing with Conflicts and Complaints Course

3 days, Nov 11 - 13 Nov, 2019

Ogun State, Nigeria

TSI Limited

The customer is always right - right? Sometimes there are occasions when the customer is not entirely right, or when their behaviour in making a complaint is such that they need to be ...

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Complaints Avoidance Course

3 days, Nov 12 - 14 Nov, 2019

Abuja FCT, Nigeria Abuja

Newways Consulting

This is a practical course aimed at all those dealing with complaints. It looks at the causes of client complaints, why complaints arise, how client concerns or complaints are first ...

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Front Desk and Customer Relations Skills Course

3 days, Nov 12 - 14 Nov, 2019

Lagos State, Nigeria

Tom Associates Training

This front desk and customer relations skills course exposes the participants to: How to develop a personal attitude for excellent service. Making the front desk/reception areas a desirable ...

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Customer Service Intelligence Training

2 day, Dec 03 - 04 Dec, 2019

Lagos State, Nigeria Lagos

JK Michaels Consulting

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, ...

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Competencies in Service Strategy Course

4 days, Dec 03 - 06 Dec, 2019

Lagos State, Nigeria

Tom Associates Training

A customer service thought process that enables everyone participating in it to contribute to development of strategies regarding: Understanding Customer Equity: Customer value proposition Customer ...

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Certified Customer Service Professional Training

4 days, Dec 09 - 12 Dec, 2019

Lagos State, Nigeria Lagos

JK Michaels Consulting

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, ...

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Exceptional Customer Service Programme Course

5 days, Dec 09 - 13 Dec, 2019

Rivers State, Nigeria

Nigerian Institute of Management

Marketers, salespersons and other customer contact staff must give exceptional service to expect customer loyalty and grand patronage. This can only be done by understanding the customer. This ...

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Conferences, training, seminars about / in Customer Service

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