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Conferences, training, seminars about / in Customer Service

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Customer Service Management Training Customer Service Management Training

2 day, Feb 18 - 19 Feb, 2019  

2019-02-18 12:02:00

Rivers State, Nigeria

Ciel Consulting

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic ...

Certified Customer Service Professional Training Certified Customer Service Professional Training

2 day, Feb 18 - 19 Feb, 2019  

2019-02-18 12:02:00

Rivers State, Nigeria

Ciel Consulting

Every front-line employee needs a solid grounding in ‘customer service’ skills. As can be expected in this five-day course, the subjects covered tackle most of what is needed by anyone ...

Business Etiquette and Excellent Customer Service Course Business Etiquette and Excellent Customer Service Course

3 days, Feb 20 - 22 Feb, 2019  

2019-02-20 12:02:00

Lagos State, Nigeria

GoldStead Resources Company Limited

Success in any industry relies on relationships: with co-workers, clients, suppliers or investors. When you are polite and considerate in dealing with others, you’re more likely to create ...

Excellence in Customer Service Course Excellence in Customer Service Course

3 days, Feb 21 - 23 Feb, 2019  

2019-02-21 12:02:00

State, Nigeria

Adoney Associates Limited

Connecting with your customers on an emotional level is the key to establishing a lasting relationship with your brand and organisation. It is imperative to go beyond simply delivering your product ...

How to Create Positive Customer Experience Training: Service as an Art and a Science How to Create Positive Customer Experience Training: Service as an Art and a Science

2 day, Feb 21 - 22 Feb, 2019  

2019-02-21 12:02:00

Lagos State, Nigeria

Tom Associates Training

This training is to make employees psychologically ready, supported with the skills-set to deliver impeccable customer service. After the programme, employees will be able to attend to more service ...

Customer Service Management Course Customer Service Management Course

, Feb 23 - 23 Feb, 2019  

2019-02-23 12:02:00

Lagos State, Nigeria

AutusBridge Consulting Limited

Our Customer Service Management training and certification course will equip you with the necessary skills needed to be an excellent Customer Service Manager. Our curriculum is designed to teach ...

Customer Service Training -Winning and Keeping Customers for Life Customer Service Training -Winning and Keeping Customers for Life

, Feb 26 - 26 Feb, 2019  

2019-02-26 12:02:00

Lagos State, Nigeria

SDIL

This Intensive Customer Service Training can give your entire customer service team a crash course in how to satisfy customers and keep them returning. There is no mystery to providing great ...

Excellence In Customer Service In Hotels Course Excellence In Customer Service In Hotels Course

4 days, Feb 26 - 01 Mar, 2019  

2019-02-26 12:02:00

Lagos State, Nigeria

Alpha Partners

A hotel customer service training program designed for the hotel and hospitality industry to maintain and enhance customer service standards. Specifically designed for the hotel and hospitality ...

Contact Center Training Contact Center Training

2 day, Feb 27 - 28 Feb, 2019  

2019-02-27 12:02:00

Lagos State, Nigeria

Allied Educational Resources Ltd.

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make ...

Customer Service and Telephone Ethics Course Customer Service and Telephone Ethics Course

3 days, Mar 04 - 06 Mar, 2019  

2019-03-04 12:03:00

Lagos State, Nigeria

Adoney Associates Limited

Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the ...

Business Etiquette and Excellent Customer Service Course Business Etiquette and Excellent Customer Service Course

3 days, Mar 06 - 08 Mar, 2019  

2019-03-06 12:03:00

Lagos State, Nigeria

GoldStead Resources Company Limited

By the end of this course, participants will be able to: Define etiquette and understand how it is valuable to companies and other organizations. Identify the ‘Three Cs’ of a good ...

Customer Service and Anger Management Course Customer Service and Anger Management Course

2 day, Mar 07 - 08 Mar, 2019  

2019-03-07 12:03:00

Lagos State, Nigeria

Goal-Net International

Transform your Customer Service and deliver exceptionally to your clients. The more you care and amaze your customers the more your business will explode. Increased Customer Satisfaction = Increased ...

Customer Service and Telephone Ethics Course Customer Service and Telephone Ethics Course

3 days, Mar 07 - 09 Mar, 2019  

2019-03-07 12:03:00

Abuja FCT, Nigeria

Adoney Associates Limited

Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the ...

Customer Service and Telephone Ethics Course Customer Service and Telephone Ethics Course

3 days, Mar 11 - 13 Mar, 2019  

2019-03-11 12:03:00

Rivers State, Nigeria

Adoney Associates Limited

Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the ...

Digital Marketing and Customer Service Management Course Digital Marketing and Customer Service Management Course

4 days, Mar 12 - 15 Mar, 2019  

2019-03-12 12:03:00

Lagos State, Nigeria

Rome Business School Nigeria

This course will build and train ‘Digital Marketing and Customer Service Managers’ with the digital skills needed to transform customer service from a cost to profit centre within ...

The Customer Complaint System Course: A Tool for Customer Service Improvement The Customer Complaint System Course: A Tool for Customer Service Improvement

4 days, Mar 13 - 16 Mar, 2019  

2019-03-13 12:03:00

Lagos State, Nigeria

McTimothy Associates

This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioral aspect related to the individual employee who deals face to face with the ...

Customer Service Training Customer Service Training

2 day, Mar 14 - 15 Mar, 2019  

2019-03-14 12:03:00

Lagos State, Nigeria

BeaconGate Limited

A Training Plan For Your Organisation Providing a positive customer service experience to your customers is important especially when working with new clients and creating opportunities for repeat ...

Advanced Customer Service Skills and Relationship Management Course Advanced Customer Service Skills and Relationship Management Course

2 day, Mar 15 - 16 Mar, 2019  

2019-03-15 12:03:00

Lagos State, Nigeria

McTimothy Associates

This training will help you keep customers, build market share and improve the performance of the entire workforce with a superior customer service strategy.  Learn how you can increase your ...

Customer Service Certification Training Customer Service Certification Training

3 days, Mar 19 - 21 Mar, 2019  

2019-03-19 12:03:00

Abuja FCT, Nigeria

Newways Consulting

Newways’s customer service skills training is specifically designed to develop the participants’ skills and behaviour to offer exceptional customer care. It also empowers participants to ...

Customer Care Essentials Course Customer Care Essentials Course

3 days, Mar 20 - 22 Mar, 2019  

2019-03-20 12:03:00

Lagos State, Nigeria

Tom Associates Training

The programme focuses on the organization’s employees attaining: Excellent responsiveness in serving customers Good service ethics Creativity that can lead to new service advancements ...

Customer Service and Loyalty Management Course Customer Service and Loyalty Management Course

5 days, Mar 25 - 29 Mar, 2019  

2019-03-25 12:03:00

South Africa

Fontini Consulting Ltd

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic ...

Excellent Customer Service Course Excellent Customer Service Course

2 day, Mar 26 - 27 Mar, 2019  

2019-03-26 12:03:00

Lagos State, Nigeria

Imperium Consulting Limited

Customers have evolved over time – they have become more discerning, demanding, sophisticated and much more knowledgeable than ever. Consequently, they expect more from business and ...

Customer Service Management Course Customer Service Management Course

3 days, Apr 01 - 03 Apr, 2019  

2019-04-01 12:04:00

Abuja FCT, Nigeria

Reenel Associates

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic ...

Business Etiquette and Excellent Customer Service Course Business Etiquette and Excellent Customer Service Course

3 days, Apr 01 - 03 Apr, 2019  

2019-04-01 12:04:00

Lagos State, Nigeria

GoldStead Resources Company Limited

By the end of this course, participants will be able to: Define etiquette and understand how it is valuable to companies and other organizations. Identify the ‘Three Cs’ of a good ...

Customer Service Excellence: How to Win and Keep Customers Program Customer Service Excellence: How to Win and Keep Customers Program

4 days, Apr 02 - 05 Apr, 2019  

2019-04-02 12:04:00

Lagos State, Nigeria

Alpha Partners

By the end of the program, participants will be able to; Understand the importance of customer service in a competitive environment Practice the techniques of managing customer expectations and ...

Social Customer Service Management Course. Social Customer Service Management Course.

2 day, Apr 12 - 13 Apr, 2019  

2019-04-12 12:04:00

Lagos State, Nigeria

McTimothy Associates

The image of an organization is only as good as the image of its frontline. What does your front office say about your company? Any organization that strives for excellence, distinction, and ...

Competencies in Service Strategy Course Competencies in Service Strategy Course

4 days, Apr 23 - 26 Apr, 2019  

2019-04-23 12:04:00

Lagos State, Nigeria

Tom Associates Training

A customer service thought process that enables everyone participating in it to contribute to development of strategies regarding: Understanding Customer Equity: Customer value proposition Customer ...

Customer Service Intelligence Training Customer Service Intelligence Training

2 day, Apr 25 - 26 Apr, 2019  

2019-04-25 12:04:00

Lagos State, Nigeria

JK Michaels Consulting

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, ...

Managerial Facilitation of Value-Added Customer Service Excellence Course - Diploma Postgraduate Managerial Facilitation of Value-Added Customer Service Excellence Course - Diploma Postgraduate

5 days, May 06 - 10 May, 2019  

2019-05-06 12:05:00

Qatar

HRODC Postgraduate Training Institute, A Postgraduate-Only Institution

This managerial facilitation of value-added customer service excellence course - diploma postgraduate course is designed for: Executives; Directors; Board of Directors; Consultants; General ...

Achieving Excellence In Customer Service Course Achieving Excellence In Customer Service Course

4 days, May 07 - 10 May, 2019  

2019-05-07 12:05:00

Lagos State, Nigeria

Alpha Partners

Achieving Excellence In Customer Service; Provide exceptional customer service that achieves results and gets noticed Adopt the skills and techniques that routinely deliver positive customer ...

Customer Care and Conflict Resolution Training Customer Care and Conflict Resolution Training

5 days, May 13 - 17 May, 2019  

2019-05-13 12:05:00

Lagos State, Nigeria

CIR Capacity for Africa

Customer service/care is the backbone of all thriving businesses. Besides helping your customers feel better about your product and organization which will keep them coming back with their friends, ...

Effective Customer Service and Employee Effectiveness Course Effective Customer Service and Employee Effectiveness Course

3 days, May 14 - 16 May, 2019  

2019-05-14 12:05:00

Lagos State, Nigeria

Newways Consulting

Effective customer service training is critical to your organization’s success. Without your customers, you wouldn’t be in business. In this course we cover all the most important ...

Service Quality and Excellence: Beyond Customer Service Workshop Service Quality and Excellence: Beyond Customer Service Workshop

4 days, May 21 - 24 May, 2019  

2019-05-21 12:05:00

Lagos State, Nigeria

Alpha Partners

At the end of this workshop, participants will learn to: Establish the importance of setting and reviewing customer service standards Use body language to build trust and rapport face-to-face or ...

Exceptional Customer Service for Hotel Industry Course Exceptional Customer Service for Hotel Industry Course

4 days, May 28 - 31 May, 2019  

2019-05-28 12:05:00

Lagos State, Nigeria

Alpha Partners

There’s that word Exceptional… we don’t hear it very often do we… so if we strive for exceptional customer service… are we aiming to high? At this point we are ...

Customer Service Intelligence Training Customer Service Intelligence Training

2 day, Jun 13 - 14 Jun, 2019  

2019-06-13 12:06:00

Lagos State, Nigeria

JK Michaels Consulting

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, ...

Excellence In Customer Service In Hotels Course Excellence In Customer Service In Hotels Course

4 days, Jun 25 - 28 Jun, 2019  

2019-06-25 12:06:00

Lagos State, Nigeria

Alpha Partners

A hotel customer service training program designed for the hotel and hospitality industry to maintain and enhance customer service standards. Specifically designed for the hotel and hospitality ...

Superior Customer Service Training Superior Customer Service Training

5 days, Jul 15 - 19 Jul, 2019  

2019-07-15 12:07:00

Lagos State, Nigeria

CIR Capacity for Africa

The purpose of the program is to develop customer service skills that increase value to the participant’s company and career, recognizing that service delivery is an “individual response ...

Attaining Excellence in Customer Service Delivery Course Attaining Excellence in Customer Service Delivery Course

2 day, Jul 19 - 20 Jul, 2019  

2019-07-19 12:07:00

State, Nigeria

McTimothy Associates

In this course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication ...

Certified Customer Service Professional Training Certified Customer Service Professional Training

4 days, Jul 23 - 26 Jul, 2019  

2019-07-23 12:07:00

Lagos State, Nigeria

JK Michaels Consulting

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, ...

Customer Service Excellence: How to Win and Keep Customers Program Customer Service Excellence: How to Win and Keep Customers Program

4 days, Jul 30 - 02 Aug, 2019  

2019-07-30 12:07:00

Lagos State, Nigeria

Alpha Partners

By the end of the program, participants will be able to; Understand the importance of customer service in a competitive environment Practice the techniques of managing customer expectations and ...

Advanced Customer Relationship Management and Customer Service Excellence In Banks Workshop Advanced Customer Relationship Management and Customer Service Excellence In Banks Workshop

4 days, Jul 30 - 02 Aug, 2019  

2019-07-30 12:07:00

Lagos State, Nigeria

Alpha Partners

This workshop is designed to reach across the three dimensions of CRM (Technology, Analysis and Marketing). Participants will: Define customer relationship management Develop customer strategy ...

Customer Service Intelligence Training Customer Service Intelligence Training

2 day, Aug 06 - 07 Aug, 2019  

2019-08-06 12:08:00

Lagos State, Nigeria

JK Michaels Consulting

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, ...

Achieving Excellence In Customer Service Course Achieving Excellence In Customer Service Course

4 days, Sep 03 - 06 Sep, 2019  

2019-09-03 12:09:00

Lagos State, Nigeria

Alpha Partners

Achieving Excellence In Customer Service; Provide exceptional customer service that achieves results and gets noticed Adopt the skills and techniques that routinely deliver positive customer ...

Service Quality and Excellence: Beyond Customer Service Workshop Service Quality and Excellence: Beyond Customer Service Workshop

4 days, Sep 17 - 20 Sep, 2019  

2019-09-17 12:09:00

Lagos State, Nigeria

Alpha Partners

At the end of this workshop, participants will learn to: Establish the importance of setting and reviewing customer service standards Use body language to build trust and rapport face-to-face or ...

Certified Customer Service Professional Training Certified Customer Service Professional Training

4 days, Sep 23 - 26 Sep, 2019  

2019-09-23 12:09:00

Lagos State, Nigeria

JK Michaels Consulting

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, ...

Exceptional Customer Service for Hotel Industry Course Exceptional Customer Service for Hotel Industry Course

4 days, Sep 24 - 27 Sep, 2019  

2019-09-24 12:09:00

Lagos State, Nigeria

Alpha Partners

There’s that word Exceptional… we don’t hear it very often do we… so if we strive for exceptional customer service… are we aiming to high? At this point we are ...

Rebranding Customer Servive Course Rebranding Customer Servive Course

3 days, Oct 08 - 10 Oct, 2019  

2019-10-08 12:10:00

Lagos State, Nigeria

LCL Coaches Consultants

Brand managers are gatekeepers for company products and services. Their efforts impact all internal and external communication and are essential to the image of any business. Here are the top seven ...

Customer Service Intelligence Training Customer Service Intelligence Training

2 day, Oct 17 - 18 Oct, 2019  

2019-10-17 12:10:00

Lagos State, Nigeria

JK Michaels Consulting

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, ...

Excellence In Customer Service In Hotels Course Excellence In Customer Service In Hotels Course

4 days, Oct 29 - 01 Nov, 2019  

2019-10-29 12:10:00

Lagos State, Nigeria

Alpha Partners

A hotel customer service training program designed for the hotel and hospitality industry to maintain and enhance customer service standards. Specifically designed for the hotel and hospitality ...

Dealing with Conflicts and Complaints Course Dealing with Conflicts and Complaints Course

3 days, Nov 11 - 13 Nov, 2019  

2019-11-11 12:11:00

Ogun State, Nigeria

TSI Limited

The customer is always right - right?  Sometimes there are occasions when the customer is not entirely right, or when their behaviour in making a complaint is such that they need to be ...

Complaints Avoidance Course Complaints Avoidance Course

3 days, Nov 12 - 14 Nov, 2019  

2019-11-12 12:11:00

Abuja FCT, Nigeria

Newways Consulting

This is a practical course aimed at all those dealing with complaints. It looks at the causes of client complaints, why complaints arise, how client concerns or complaints are first ...

Customer Service Excellence: How to Win and Keep Customers Program Customer Service Excellence: How to Win and Keep Customers Program

4 days, Nov 19 - 22 Nov, 2019  

2019-11-19 12:11:00

Lagos State, Nigeria

Alpha Partners

By the end of the program, participants will be able to; Understand the importance of customer service in a competitive environment Practice the techniques of managing customer expectations and ...

Customer Service Intelligence Training Customer Service Intelligence Training

2 day, Dec 03 - 04 Dec, 2019  

2019-12-03 12:12:00

Lagos State, Nigeria

JK Michaels Consulting

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, ...

Advanced Customer Relationship Management and Customer Service Excellence In Banks Workshop Advanced Customer Relationship Management and Customer Service Excellence In Banks Workshop

4 days, Dec 03 - 06 Dec, 2019  

2019-12-03 12:12:00

Lagos State, Nigeria

Alpha Partners

This workshop is designed to reach across the three dimensions of CRM (Technology, Analysis and Marketing). Participants will: Define customer relationship management Develop customer strategy ...

Certified Customer Service Professional Training Certified Customer Service Professional Training

4 days, Dec 09 - 12 Dec, 2019  

2019-12-09 12:12:00

Lagos State, Nigeria

JK Michaels Consulting

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, ...



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