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Certificate in Customer Service Management Certificate in Customer Service Management

4 days, Dec 08 - 11 Dec, 2025  

2025-12-08 12:12:00
State, Nigeria

Fontini Consulting Ltd

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic ...

Training on Excellent Front Desk and Office Management Skills Training on Excellent Front Desk and Office Management Skills

5 days, Dec 08 - 12 Dec, 2025  

2025-12-08 12:12:00
Lagos State, Nigeria

Learnway Africa

The Excellent Front Desk and Office Management Skills course is designed to provide individuals with the knowledge and skills necessary to perform effectively as a front desk receptionist or customer ...

Training on Production and Operations: Delivering Value through Service Training on Production and Operations: Delivering Value through Service

5 days, Dec 08 - 12 Dec, 2025  

2025-12-08 12:12:00
Lagos State, Nigeria

Learnway Africa

Service is the only distinguishing factor between two competing organizations! The heart of any organization can be found beating inside the walls of its customer service department. The course ...

Customer Service, Hygiene and Safety for Office Cleaning Employees Customer Service, Hygiene and Safety for Office Cleaning Employees

5 days, Dec 08 - 12 Dec, 2025  

2025-12-08 12:12:00
Lagos State, Nigeria

GoldStead Learning Centre

When it comes to the workplace, cleanliness and personal hygiene are of utmost importance. Employees are not the only ones that roam around the office, customers and other stake holders are entitled ...

Customer Service and Retention Training Course Customer Service and Retention Training Course

5 days, Dec 08 - 12 Dec, 2025  

2025-12-08 12:12:00
Kenya

Upskill Development Institute

In order to remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills. This five-days effective office management ...

Front Office and Housekeeping Management Front Office and Housekeeping Management

4 days, Dec 15 - 18 Dec, 2025  

2025-12-15 12:12:00
State, Nigeria

Mithrive Global

Deliver Unmatched Hospitality with Seamless Front Office & Housekeeping Operations! In the hospitality industry, first impressions and cleanliness define success. This course equips you with ...

Healthcare Customer Service Course Healthcare Customer Service Course

5 days, Jan 05 - 09 Jan, 2026  

2026-01-05 12:01:00
Lagos State, Nigeria

Capacity for Africa

This customer service course for hospitals, medical centers, clinics, maternity homes and health maintenance organizations (HMOs) focuses on the “people skills” those working in ...

Customer Loyalty and Retention Strategies Training Customer Loyalty and Retention Strategies Training

5 days, Jan 05 - 09 Jan, 2026  

2026-01-05 12:01:00
Lagos State, Nigeria

Capacity for Africa

Improving customer loyalty is an essential element in customer retention.  The CRM forum will reveal why customer loyalty is so crucial to business success. More importantly, delegates will ...

Training on Front Desk and Cubicle Management Techniques Training on Front Desk and Cubicle Management Techniques

5 days, Jan 19 - 23 Jan, 2026  

2026-01-19 12:01:00
Lagos State, Nigeria

Learnway Africa

This course is designed for professionals who work in an office environment and want to learn effective techniques for managing front desk and cubicle spaces. Throughout the course, you will learn ...

Training on Hospitality and Customer Service Excellence Training on Hospitality and Customer Service Excellence

5 days, Jan 19 - 23 Jan, 2026  

2026-01-19 12:01:00
Lagos State, Nigeria

Learnway Africa

This course is designed for individuals working in the hospitality industry who want to provide exceptional customer service and create a memorable experience for their guests. Throughout the course, ...

Hotel Customer Service Course Hotel Customer Service Course

5 days, Jan 19 - 23 Jan, 2026  

2026-01-19 12:01:00
Lagos State, Nigeria

Capacity for Africa

Today, more than ever, hotel and hospitality customers in general demand higher and higher levels of service. This tailor-made training course aims to help your team learn best practice techniques to ...

Effective Customer Service and Employee Effectiveness Course Effective Customer Service and Employee Effectiveness Course

3 days, Jan 20 - 22 Jan, 2026  

2026-01-20 12:01:00
Lagos State, Nigeria

Newways Consulting

Effective customer service training is critical to your organization’s success. Without your customers, you wouldn’t be in business. In this course we cover all the most important ...

Customer Care and Communication Course Customer Care and Communication Course

6 days, Jan 25 - 30 Jan, 2026  

2026-01-25 12:01:00
Kenya

Stepsure Training and Research Institute (STRI)

Develop customer care techniques, communication skills, and service excellence. General Information 1.Customized Training: Courses designed to meet the specific needs of participants. 2.Language ...

Customer Care and Conflict Resolution Training Customer Care and Conflict Resolution Training

5 days, Jan 26 - 30 Jan, 2026  

2026-01-26 12:01:00
Lagos State, Nigeria

Capacity for Africa

Customer service/care is the backbone of all thriving businesses. Besides helping your customers feel better about your product and organization which will keep them coming back with their friends, ...

The Excellent Front Desk and Customer Interface Officer Training The Excellent Front Desk and Customer Interface Officer Training

5 days, Jan 26 - 30 Jan, 2026  

2026-01-26 12:01:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer this and other ...

Customer Service Excellence in the Hospitality Industry Customer Service Excellence in the Hospitality Industry

3 days, Jan 27 - 29 Jan, 2026  

2026-01-27 12:01:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

This course aims to equip participants with the essential skills and knowledge needed to deliver outstanding customer service in the hospitality industry. By the end of the course, participants will ...

Beyond Customer Service Beyond Customer Service

5 days, Feb 02 - 06 Feb, 2026  

2026-02-02 12:02:00
Kenya

Cynet East Africa Consultancy

The Beyond Customer Service Training program teaches you how to create exceptional and memorable customer experiences that build lasting loyalty. Participants will learn to understand customer needs ...

Complaints Avoidance Course Complaints Avoidance Course

3 days, Feb 03 - 05 Feb, 2026  

2026-02-03 12:02:00
Lagos State, Nigeria

Newways Consulting

This is a practical course aimed at all those dealing with complaints. It looks at the causes of client complaints, why complaints arise, how client concerns or complaints are first ...

The Art of Building a Customer Centric Organisation Course The Art of Building a Customer Centric Organisation Course

3 days, Feb 03 - 05 Feb, 2026  

2026-02-03 12:02:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

Amazing Tips, Tricks and Secrets That Will Make Sure Your organization. Don’t Just Survive But THRIVE During Economic Downturns! Good customer service can be considered as the big ...

Customer Experience Management Training Customer Experience Management Training

5 days, Feb 09 - 13 Feb, 2026  

2026-02-09 12:02:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer this and other ...

Paradox of Customer Relations Training Program Paradox of Customer Relations Training Program

5 days, Feb 09 - 13 Feb, 2026  

2026-02-09 12:02:00
Kenya

Cynet East Africa Consultancy

This Customer Relations Training Program empowers professionals to deliver outstanding customer service in today’s experience-driven marketplace. Whether you are on the front line or shaping ...

Elevating Customer Experience: Achieving Customer Service Excellence Elevating Customer Experience: Achieving Customer Service Excellence

3 days, Feb 10 - 12 Feb, 2026  

2026-02-10 12:02:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer service excellence, including how to create a customer-focused culture, handle customer complaints and feedback, and provide exceptional customer ...

Effective Front Desk Management and Customer Service Training Effective Front Desk Management and Customer Service Training

12 days, Feb 23 - 06 Mar, 2026  

2026-02-23 12:02:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer ...

Training on Essentials of Excellent Customer Service Culture Training on Essentials of Excellent Customer Service Culture

5 days, Feb 23 - 27 Feb, 2026  

2026-02-23 12:02:00
Kenya

Cynet East Africa Consultancy

Customer Service Culture Training empowers organizations to create a strong, customer-focused mindset across all teams. This course highlights the essential values, behaviors, and strategies needed ...

Customer Service Certification Training Customer Service Certification Training

3 days, Feb 24 - 26 Feb, 2026  

2026-02-24 12:02:00
Lagos State, Nigeria

Newways Consulting

Newways’s customer service skills training is specifically designed to develop the participants’ skills and behaviour to offer exceptional customer care. It also empowers participants to ...

Mastering Customer Connections: Effective Communication Skills for Customer Service Mastering Customer Connections: Effective Communication Skills for Customer Service

3 days, Mar 03 - 05 Mar, 2026  

2026-03-03 12:03:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the principles of effective communication skills for customer service, including how to communicate effectively with customers, handle difficult customers, and use non-verbal ...

Crafting Memorable Experiences: Customer Experience Management Essentials Crafting Memorable Experiences: Customer Experience Management Essentials

3 days, Mar 10 - 12 Mar, 2026  

2026-03-10 12:03:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer experience management, including how to design and deliver a positive customer experience, measure and improve customer satisfaction, and use customer ...

Front Desk Professionals Training Front Desk Professionals Training

3 days, Mar 24 - 26 Mar, 2026  

2026-03-24 12:03:00
Lagos State, Nigeria

Newways Consulting

Several phone lines are ringing, lights on the phone are blinking, co-workers are asking questions, and here comes a customer or client. How does the person manning the front desk of an office or ...

Essentials of Customer Service Excellence for Business Growth Essentials of Customer Service Excellence for Business Growth

2 day, Apr 27 - 28 Apr, 2026  

2026-04-27 12:04:00
Lagos State, Nigeria

Rekrut Consulting Limited

The "Essentials of Customer Service Excellence for Business Growth" course is designed for professionals aiming to elevate their customer service skills to drive business growth. This ...

Dealing with Conflicts and Complaints Course Dealing with Conflicts and Complaints Course

3 days, Sep 01 - 03 Sep, 2026  

2026-09-01 12:09:00
Lagos State, Nigeria

TSI Limited

The customer is always right - right?  Sometimes there are occasions when the customer is not entirely right, or when their behavior in making a complaint is such that they need to be ...



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