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Achieving Customer Service Excellence Workshop Achieving Customer Service Excellence Workshop

5 days, Mar 16 - 20 Mar, 2026  

2026-03-16 12:03:00
Abuja FCT, Nigeria

Francis Consulting

Customer service is one thing that the absolute best organisations continually strive to do better. Superb service is delivered by people to people – even in this age of high technology. ...

Training on Front Desk and Cubicle Management Techniques Training on Front Desk and Cubicle Management Techniques

5 days, Mar 16 - 20 Mar, 2026  

2026-03-16 12:03:00
Lagos State, Nigeria

Learnway Africa

This course is designed for professionals who work in an office environment and want to learn effective techniques for managing front desk and cubicle spaces. Throughout the course, you will learn ...

Training on Hospitality and Customer Service Excellence Training on Hospitality and Customer Service Excellence

5 days, Mar 16 - 20 Mar, 2026  

2026-03-16 12:03:00
Lagos State, Nigeria

Learnway Africa

This course is designed for individuals working in the hospitality industry who want to provide exceptional customer service and create a memorable experience for their guests. Throughout the course, ...

Training on Production and Operations: Delivering Value through Service Training on Production and Operations: Delivering Value through Service

5 days, Mar 16 - 20 Mar, 2026  

2026-03-16 12:03:00
Lagos State, Nigeria

Learnway Africa

Service is the only distinguishing factor between two competing organizations! The heart of any organization can be found beating inside the walls of its customer service department. The course ...

Beyond Customer Service Beyond Customer Service

5 days, Mar 16 - 20 Mar, 2026  

2026-03-16 12:03:00
Kenya

Cynet East Africa Consultancy

The Beyond Customer Service Training program teaches you how to create exceptional and memorable customer experiences that build lasting loyalty. Participants will learn to understand customer needs ...

Beyond Customer Service Excellence Training Beyond Customer Service Excellence Training

5 days, Mar 23 - 27 Mar, 2026  

2026-03-23 12:03:00
Lagos State, Nigeria

GoldStead Learning Centre

The game has changed; giving good, even excellent Customer service is no longer anywhere near good enough. The new game is beyond service, it requires relationships, engagement, dialogues, and ...

Training on Excellent Front Desk and Office Management Skills Training on Excellent Front Desk and Office Management Skills

5 days, Mar 23 - 27 Mar, 2026  

2026-03-23 12:03:00
Lagos State, Nigeria

Learnway Africa

The Excellent Front Desk and Office Management Skills course is designed to provide individuals with the knowledge and skills necessary to perform effectively as a front desk receptionist or customer ...

Training on Hospitality Etiquette and Customer Service Excellence Training on Hospitality Etiquette and Customer Service Excellence

5 days, Mar 23 - 27 Mar, 2026  

2026-03-23 12:03:00
Lagos State, Nigeria

GoldStead Learning Centre

Success in any industry relies on relationships: with co-workers, clients, suppliers or investors.When you are polite and considerate in dealing with others, you’re more likely to create ...

Training on Exceeding Customer Service Excellence Training on Exceeding Customer Service Excellence

5 days, Mar 23 - 27 Mar, 2026  

2026-03-23 12:03:00
Lagos State, Nigeria

GoldStead Learning Centre

 “Providing Excellent Customer Service”. . . everyone knows what that is supposed to mean. . . in fact much of what is required is simply common sense (it just isn’t always ...

Customer Service, Hygiene and Safety for Office Cleaning Employees Customer Service, Hygiene and Safety for Office Cleaning Employees

5 days, Mar 23 - 27 Mar, 2026  

2026-03-23 12:03:00
Lagos State, Nigeria

GoldStead Learning Centre

When it comes to the workplace, cleanliness and personal hygiene are of utmost importance. Employees are not the only ones that roam around the office, customers and other stake holders are entitled ...

Basic Front Desk and Customer Service Skills Training Basic Front Desk and Customer Service Skills Training

5 days, Mar 23 - 27 Mar, 2026  

2026-03-23 12:03:00
Lagos State, Nigeria

GoldStead Learning Centre

As a front desk/customer service officer in an organization, how do you handle several people and requests simultaneously with professionalism and poise? Providing excellent customer service is the ...

Paradox of Customer Relations Training Program Paradox of Customer Relations Training Program

5 days, Mar 23 - 27 Mar, 2026  

2026-03-23 12:03:00
Kenya

Cynet East Africa Consultancy

This Customer Relations Training Program empowers professionals to deliver outstanding customer service in today’s experience-driven marketplace. Whether you are on the front line or shaping ...

Front Desk Professionals Training Front Desk Professionals Training

3 days, Mar 24 - 26 Mar, 2026  

2026-03-24 12:03:00
Lagos State, Nigeria

Newways Consulting

Several phone lines are ringing, lights on the phone are blinking, co-workers are asking questions, and here comes a customer or client. How does the person manning the front desk of an office or ...

Top- Notch Customer Service Training Top- Notch Customer Service Training

5 days, Mar 30 - 03 Apr, 2026  

2026-03-30 12:03:00
Lagos State, Nigeria

Timeline Global Link Consulting

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This Five-day course is designed around six critical elements of customer service ...

Training on Essentials of Excellent Customer Service Culture Training on Essentials of Excellent Customer Service Culture

5 days, Apr 06 - 10 Apr, 2026  

2026-04-06 12:04:00
Kenya

Cynet East Africa Consultancy

Customer Service Culture Training empowers organizations to create a strong, customer-focused mindset across all teams. This course highlights the essential values, behaviors, and strategies needed ...

Elevating Customer Experience: Achieving Customer Service Excellence Elevating Customer Experience: Achieving Customer Service Excellence

3 days, Apr 07 - 09 Apr, 2026  

2026-04-07 12:04:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer service excellence, including how to create a customer-focused culture, handle customer complaints and feedback, and provide exceptional customer ...

Customer Service Excellence in the Hospitality Industry Customer Service Excellence in the Hospitality Industry

3 days, Apr 07 - 09 Apr, 2026  

2026-04-07 12:04:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

This course aims to equip participants with the essential skills and knowledge needed to deliver outstanding customer service in the hospitality industry. By the end of the course, participants will ...

Healthcare Customer Service Course Healthcare Customer Service Course

4 days, Apr 07 - 10 Apr, 2026  

2026-04-07 12:04:00
Lagos State, Nigeria

Capacity for Africa

This customer service course for hospitals, medical centers, clinics, maternity homes and health maintenance organizations (HMOs) focuses on the “people skills” those working in ...

Customer Loyalty and Retention Strategies Training Customer Loyalty and Retention Strategies Training

4 days, Apr 07 - 10 Apr, 2026  

2026-04-07 12:04:00
Lagos State, Nigeria

Capacity for Africa

Improving customer loyalty is an essential element in customer retention.  The CRM forum will reveal why customer loyalty is so crucial to business success. More importantly, delegates will ...

Workshop on Customer Satisfaction and Loyalty Management Workshop on Customer Satisfaction and Loyalty Management

5 days, Apr 13 - 17 Apr, 2026  

2026-04-13 12:04:00
Rivers State, Nigeria

Human Capital Associates Global Consult Ltd

Every business organization`s success depends on the satisfaction of the customers. In any business the customers always come “first” and then the profit. Those companies that are ...

Effective Front Desk Management and Customer Service Training Effective Front Desk Management and Customer Service Training

12 days, Apr 13 - 24 Apr, 2026  

2026-04-13 12:04:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer ...

Workshop on Fundamentals of Food and Beverage Management Workshop on Fundamentals of Food and Beverage Management

5 days, Apr 13 - 17 Apr, 2026  

2026-04-13 12:04:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

Program overview: This 5-day course on Fundamentals of Food and Beverage Management is designed to provide participants with a solid understanding of the core concepts and practical skills ...

Customer Service Certification Training Customer Service Certification Training

3 days, Apr 14 - 16 Apr, 2026  

2026-04-14 12:04:00
Lagos State, Nigeria

Newways Consulting

Newways’s customer service skills training is specifically designed to develop the participants’ skills and behaviour to offer exceptional customer care. It also empowers participants to ...

Training on Customer Relationship Management that Works Training on Customer Relationship Management that Works

5 days, Apr 20 - 24 Apr, 2026  

2026-04-20 12:04:00
Lagos State, Nigeria

GoldStead Learning Centre

To create the framework for best practices in customer-centric organizations toward meeting and even exceeding customer expectations. Covers Customer Relationship Skills, CRM Technology, Data Mining, ...

Hotel Customer Service Course Hotel Customer Service Course

5 days, Apr 20 - 24 Apr, 2026  

2026-04-20 12:04:00
Lagos State, Nigeria

Capacity for Africa

Today, more than ever, hotel and hospitality customers in general demand higher and higher levels of service. This tailor-made training course aims to help your team learn best practice techniques to ...

Customer Care and Conflict Resolution Training Customer Care and Conflict Resolution Training

4 days, Apr 27 - 30 Apr, 2026  

2026-04-27 12:04:00
Lagos State, Nigeria

Capacity for Africa

Customer service/care is the backbone of all thriving businesses. Besides helping your customers feel better about your product and organization which will keep them coming back with their friends, ...

The Excellent Front Desk and Customer Interface Officer Training The Excellent Front Desk and Customer Interface Officer Training

4 days, Apr 27 - 30 Apr, 2026  

2026-04-27 12:04:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer this and other ...

Essentials of Customer Service Excellence for Business Growth Essentials of Customer Service Excellence for Business Growth

2 day, Apr 27 - 28 Apr, 2026  

2026-04-27 12:04:00
Lagos State, Nigeria

Rekrut Consulting Limited

The "Essentials of Customer Service Excellence for Business Growth" course is designed for professionals aiming to elevate their customer service skills to drive business growth. This ...

Customer Experience Management Training Customer Experience Management Training

5 days, May 11 - 15 May, 2026  

2026-05-11 12:05:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer this and other ...

Mastering Customer Connections: Effective Communication Skills for Customer Service Mastering Customer Connections: Effective Communication Skills for Customer Service

3 days, May 12 - 14 May, 2026  

2026-05-12 12:05:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the principles of effective communication skills for customer service, including how to communicate effectively with customers, handle difficult customers, and use non-verbal ...

Crafting Memorable Experiences: Customer Experience Management Essentials Crafting Memorable Experiences: Customer Experience Management Essentials

3 days, May 19 - 21 May, 2026  

2026-05-19 12:05:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer experience management, including how to design and deliver a positive customer experience, measure and improve customer satisfaction, and use customer ...

Effective Customer Service and Employee Effectiveness Course Effective Customer Service and Employee Effectiveness Course

3 days, Jun 02 - 04 Jun, 2026  

2026-06-02 12:06:00
Lagos State, Nigeria

Newways Consulting

Effective customer service training is critical to your organization’s success. Without your customers, you wouldn’t be in business. In this course we cover all the most important ...

The Art of Building a Customer Centric Organisation Course The Art of Building a Customer Centric Organisation Course

3 days, Jun 02 - 04 Jun, 2026  

2026-06-02 12:06:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

Amazing Tips, Tricks and Secrets That Will Make Sure Your organization. Don’t Just Survive But THRIVE During Economic Downturns! Good customer service can be considered as the big ...

Certified Customer Service Professional Training Certified Customer Service Professional Training

5 days, Jun 08 - 12 Jun, 2026  

2026-06-08 12:06:00
Abuja FCT, Nigeria

Fontini Consulting Ltd

Every front-line employee needs a solid grounding in ‘customer service’ skills. As can be expected in this five-day course, the subjects covered tackle most of what is needed by anyone ...

Front Office and Housekeeping Management Front Office and Housekeeping Management

4 days, Jun 15 - 18 Jun, 2026  

2026-06-15 12:06:00
State, Nigeria

Mithrive Global

Deliver Unmatched Hospitality with Seamless Front Office & Housekeeping Operations! In the hospitality industry, first impressions and cleanliness define success. This course equips you with ...

Complaints Avoidance Course Complaints Avoidance Course

3 days, Jun 23 - 25 Jun, 2026  

2026-06-23 12:06:00
Lagos State, Nigeria

Newways Consulting

This is a practical course aimed at all those dealing with complaints. It looks at the causes of client complaints, why complaints arise, how client concerns or complaints are first ...

Customer Acquisition and Retention Customer Acquisition and Retention

4 days, Jul 20 - 23 Jul, 2026  

2026-07-20 12:07:00
Abuja FCT, Nigeria

Mithrive Global

Attracting new customers is important, but keeping them is where true business growth happens. In today’s competitive landscape, businesses need a strategic approach to not only bring in ...

Workshop on Call Centre Management and Customer Service Workshop on Call Centre Management and Customer Service

5 days, Aug 31 - 04 Sep, 2026  

2026-08-31 12:08:00
State, Nigeria

Human Capital Associates Global Consult Ltd

A productive, professional Call Centre is the heart of any operation and business. Call Centre employees who know how to handle the great variety of situations that present themselves with skill and ...

Dealing with Conflicts and Complaints Course Dealing with Conflicts and Complaints Course

3 days, Sep 01 - 03 Sep, 2026  

2026-09-01 12:09:00
Lagos State, Nigeria

TSI Limited

The customer is always right - right?  Sometimes there are occasions when the customer is not entirely right, or when their behavior in making a complaint is such that they need to be ...

Workshop on Customer Relationship Management (CRM) Best Practices Workshop on Customer Relationship Management (CRM) Best Practices

5 days, Sep 14 - 18 Sep, 2026  

2026-09-14 12:09:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer ...

Complaint Resolution Strategy: Developing and Monitoring Effective Complaint Management Systems. Complaint Resolution Strategy: Developing and Monitoring Effective Complaint Management Systems.

5 days, Sep 14 - 18 Sep, 2026  

2026-09-14 12:09:00
State, Nigeria

Human Capital Associates Global Consult Ltd

Course Overview: This advanced, practitioner-focused course equips senior management professionals with the strategic knowledge and leadership capabilities required to design, implement, and monitor ...

Techniques for Managing Complaints Techniques for Managing Complaints

, Sep 24 - 24 Sep, 2026  

2026-09-24 12:09:00
Lagos State, Nigeria

Commonwealth Institute of Advanced and Professional Studies

This comprehensive one-day intensive workshop at The Commonwealth Institute of Advanced and Professional Studies (CIAPS), titled “Techniques for Managing Complaints,” has been designed as ...



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