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Conferences, training, seminars about / in Customer Service

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Top- Notch Customer Service Training Top- Notch Customer Service Training

5 days, May 30 - 03 Jun, 2022  

2022-05-30 12:05:00
Lagos State, Nigeria

Timeline Global Link Consulting

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This Five-day course is designed around six critical elements of customer service ...

Customer Relationship Management (CRM) Course: Beyond Customer Expectations Customer Relationship Management (CRM) Course: Beyond Customer Expectations

5 days, May 30 - 03 Jun, 2022  

2022-05-30 12:05:00
Lagos State, Nigeria

Capacity for Africa

At the end of the program participants should be able to: Provide customers with a compelling reason to choose you over several others that may offer the same products or services at or below ...

Customer Satisfaction Foundation Training Customer Satisfaction Foundation Training

2 day, Jun 01 - 02 Jun, 2022  

2022-06-01 12:06:00
Lagos State, Nigeria

LCL Coaches Consultants

Customer Satisfaction Foundation training enables you to learn the basic elements to monitor, measure and manage Customer Satisfaction. During this training course, you will be able to learn the best ...

Effective Service Delivery Management for Managers Course Effective Service Delivery Management for Managers Course

5 days, Jun 06 - 10 Jun, 2022  

2022-06-06 12:06:00
Lagos State, Nigeria

LCL Coaches Consultants

Delivering services of high quality is an important pursuit for service providers that seek to create and provide value to their customers. Through the provision of high levels of service quality, ...

Achieving Excellent Customers Service Achieving Excellent Customers Service

4 days, Jun 07 - 10 Jun, 2022  

2022-06-07 12:06:00
Abuja FCT, Nigeria

Fontini Consulting Ltd

In this course we focus extensively on the behavioural, social, and interactive aspects of customer service. The course starts with definitions and discussions about the importance of good service, ...

Customer Service Certification Training Customer Service Certification Training

3 days, Jun 07 - 09 Jun, 2022  

2022-06-07 12:06:00
Lagos State, Nigeria

Newways Consulting

Newways’s customer service skills training is specifically designed to develop the participants’ skills and behaviour to offer exceptional customer care. It also empowers participants to ...

Front Desk Professionals Training Front Desk Professionals Training

3 days, Jun 07 - 09 Jun, 2022  

2022-06-07 12:06:00
Lagos State, Nigeria

Newways Consulting

Several phone lines are ringing, lights on the phone are blinking, co-workers are asking questions, and here comes a customer or client. How does the person manning the front desk of an office or ...

Strategic Customer Servicing and Account Management Strategic Customer Servicing and Account Management

3 days, Jun 08 - 10 Jun, 2022  

2022-06-08 12:06:00
Rivers State, Nigeria

McTimothy Associates Consulting LLC

In this course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication ...

Delivering Excellent Customer Service Delivering Excellent Customer Service

2 day, Jun 08 - 09 Jun, 2022  

2022-06-08 12:06:00
Lagos State, Nigeria

Rekrut Consulting Limited

PROGRAM OVERVIEW This is a 2-Day course designed to provide all participants with a comprehensive overview of valuable tools and techniques for improving their productivity and increase their ability ...

Fundamentals of Customer Service Management Course Fundamentals of Customer Service Management Course

2 day, Jun 09 - 10 Jun, 2022  

2022-06-09 12:06:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

In this course we focus extensively on the behavioral, social and interactive aspects of customer service. This course emphasizes communication skills and the ability to understand and use all ...

Excellent Customer Service Excellent Customer Service

4 days, Jun 13 - 16 Jun, 2022  

2022-06-13 12:06:00
Abuja FCT, Nigeria

Fontini Consulting Ltd

This training course focuses on the key actions that lead to true excellence in customer service. The best way to gain skills in handling customers is practice, so you will be encouraged to use real ...

Customer Relationship Management that Works Customer Relationship Management that Works

5 days, Jun 13 - 17 Jun, 2022  

2022-06-13 12:06:00
Lagos State, Nigeria

GoldStead Resources Company Limited

To create the framework for best practices in customer-centric organizations toward meeting and even exceeding customer expectations. Covers Customer Relationship Skills, CRM Technology, Data Mining, ...

Developing Internal Customer Services Developing Internal Customer Services

5 days, Jun 13 - 17 Jun, 2022  

2022-06-13 12:06:00
United Arab Emirates

Talent Expertise International

As a result of attending this course, participants will: Be able to measure their own function’s degree of customer focus and be able to apply a variety of tactics to get closer to the ...

Bar Management Training Bar Management Training

3 days, Jun 14 - 16 Jun, 2022  

2022-06-14 12:06:00
Lagos State, Nigeria

Newways Consulting

Whether you are mixing it up or serving customers, good bar management is what you need to learn in order to keep your customers happy, make sure that they come back. Course objective In this course ...

Superior Customer Service Superior Customer Service

3 days, Jun 15 - 17 Jun, 2022  

2022-06-15 12:06:00
Lagos State, Nigeria

Impact Training and Management Consulting Limited

In today’s sophisticated market, the quality of product is not on its own sufficient to maintain or expand market share. Improving customer relations is one enduring way of keeping your ...

Beyond Customer Service Excellence Beyond Customer Service Excellence

5 days, Jun 20 - 24 Jun, 2022  

2022-06-20 12:06:00
Lagos State, Nigeria

GoldStead Resources Company Limited

The game has changed; giving good, even excellent Customer service is no longer anywhere near good enough. The new game is beyond service, it requires relationships, engagement, dialogues, and ...

Business Etiquette and Excellent Customer Service Course Business Etiquette and Excellent Customer Service Course

5 days, Jun 20 - 24 Jun, 2022  

2022-06-20 12:06:00
Lagos State, Nigeria

GoldStead Resources Company Limited

The only distinguishing factor between two competing firms is service.  How do you present yourself to the outer world? have you ever aspired to own the voice of the customer? By the end of this ...

Hospitality Etiquette and Customer Service Excellence Training Hospitality Etiquette and Customer Service Excellence Training

5 days, Jun 20 - 24 Jun, 2022  

2022-06-20 12:06:00
Lagos State, Nigeria

GoldStead Resources Company Limited

Success in any industry relies on relationships: with co-workers, clients, suppliers or investors. When you are polite and considerate in dealing with others, you’re more likely to create ...

Exceeding Customer Service Excellence Course Exceeding Customer Service Excellence Course

5 days, Jun 20 - 24 Jun, 2022  

2022-06-20 12:06:00
Lagos State, Nigeria

GoldStead Resources Company Limited

 “Providing Excellent Customer Service”. . . everyone knows what that is supposed to mean. . . in fact much of what is required is simply common sense (it just isn’t always ...

Customer Service, Hygiene and Safety for Office Cleaning Employees Training Customer Service, Hygiene and Safety for Office Cleaning Employees Training

5 days, Jun 20 - 24 Jun, 2022  

2022-06-20 12:06:00
Lagos State, Nigeria

GoldStead Resources Company Limited

When it comes to the workplace, cleanliness and personal hygiene are of utmost importance. Employees are not the only ones that roam around the office, customers and other stake holders are entitled ...

Basic Front Desk and Customer Service Skills Basic Front Desk and Customer Service Skills

5 days, Jun 20 - 24 Jun, 2022  

2022-06-20 12:06:00
Lagos State, Nigeria

GoldStead Resources Company Limited

As a front desk/customer service officer in an organization, how do you handle several people and requests simultaneously with professionalism and poise? Providing excellent customer service is the ...

The Customer Complaint System: A Tool for Customer Service Improvement The Customer Complaint System: A Tool for Customer Service Improvement

4 days, Jun 21 - 24 Jun, 2022  

2022-06-21 12:06:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioural aspect related to the individual employee who deals face to face with the ...

Organisational Customer Experience Management Course Organisational Customer Experience Management Course

3 days, Jun 21 - 23 Jun, 2022  

2022-06-21 12:06:00
Lagos State, Nigeria

LCL Coaches Consultants

Businesses are increasingly recognizing the complete experience enjoyed or endured by their customers is critical to customer retention, profitability and growth. Professor Peter Drucker said’ ...

Customer Complaint Management System: A Tool For Customer Services Improvement Customer Complaint Management System: A Tool For Customer Services Improvement

4 days, Jun 21 - 24 Jun, 2022  

2022-06-21 12:06:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioral aspect related to the individual employee who deals face to face with the ...

The Customer Complaint System Course: A Tool for Customer Service Improvement The Customer Complaint System Course: A Tool for Customer Service Improvement

4 days, Jun 21 - 24 Jun, 2022  

2022-06-21 12:06:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioral aspect related to the individual employee who deals face to face with the ...

Fundamentals of Customer Service Workshop Fundamentals of Customer Service Workshop

2 day, Jun 22 - 23 Jun, 2022  

2022-06-22 12:06:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

In this course we focus extensively on the behavioral, social, and interactive aspects of customer service. The course starts with definitions and discussions about the importance of good service, ...

Competencies in Service Strategy Competencies in Service Strategy

4 days, Jun 27 - 30 Jun, 2022  

2022-06-27 12:06:00
Lagos State, Nigeria

Tom Associates Training

A customer service thought process that enables everyone participating in it to contribute to development of strategies regarding: Understanding Customer Equity: Customer value proposition Customer ...

Key Account Management Training Key Account Management Training

3 days, Jun 28 - 30 Jun, 2022  

2022-06-28 12:06:00
Lagos State, Nigeria

LCL Coaches Consultants

Key account management is an approach to develop long term relationship with strategic important customers to optimize value and achieve mutually beneficial goals. These customers account for a ...

Customer Service: Increasing Loyal Customers and Sales Customer Service: Increasing Loyal Customers and Sales

2 day, Jun 29 - 30 Jun, 2022  

2022-06-29 12:06:00
Abuja FCT, Nigeria

Allied Educational Resources Ltd.

Customer service training is the training and teaching that employee undergo to improve customer support and satisfaction. It’s an iterative process that involves ...

Customer-Centric - Critical Customer Service Skills Course Customer-Centric - Critical Customer Service Skills Course

5 days, Jul 04 - 08 Jul, 2022  

2022-07-04 12:07:00
Lagos State, Nigeria

LCL Coaches Consultants

In the competitive environment providing customer service or feedback is no longer an advantage, it is imperative. To have an edge, employees should be able to constantly question them self ...

Effective Customer Relationship Management for Improved Business Results Course Effective Customer Relationship Management for Improved Business Results Course

3 days, Jul 04 - 06 Jul, 2022  

2022-07-04 12:07:00
Lagos State, Nigeria

Astute Trainers and Consultants Limited

Customer Relationship Management is one of the most important components required for the sustenance and growth of an organization. Customer Service and Customer Relationship Management (CRM) efforts ...

Effective Service Leadership Training : For Senior Level Managers Course Effective Service Leadership Training : For Senior Level Managers Course

3 days, Jul 05 - 07 Jul, 2022  

2022-07-05 12:07:00
Lagos State, Nigeria

LCL Coaches Consultants

Leaders can’t just tell people to serve; every day they must show people how to serve and teach them why it’s so important. People at every level of an organization will only make a ...

Customer Satisfaction Management Training Customer Satisfaction Management Training

3 days, Jul 05 - 07 Jul, 2022  

2022-07-05 12:07:00
Lagos State, Nigeria

LCL Coaches Consultants

“If you can’t measure it, you can’t manage it,” said Peter Drucker. In a buyer’s market, it is important for businesses to be customer centric. Ensuring customer ...

Handling a Difficult Customer Handling a Difficult Customer

2 day, Jul 07 - 08 Jul, 2022  

2022-07-07 12:07:00
Lagos State, Nigeria

Allied Educational Resources Ltd.

Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right ...

Healthcare Customer Service Course Healthcare Customer Service Course

5 days, Jul 11 - 15 Jul, 2022  

2022-07-11 12:07:00
Lagos State, Nigeria

Capacity for Africa

This customer service course for hospitals, medical centres, clinics, maternity homes and health maintenance organizations (HMOs) focuses on the “people skills” people working in ...

Superior Customer Service Training Superior Customer Service Training

5 days, Jul 11 - 15 Jul, 2022  

2022-07-11 12:07:00
Lagos State, Nigeria

Capacity for Africa

The purpose of the program is to develop customer service skills that increase value to the participant’s company and career, recognizing that service delivery is an “individual response ...

Attaining Excellence in Customer Service Delivery Course Attaining Excellence in Customer Service Delivery Course

3 days, Jul 13 - 15 Jul, 2022  

2022-07-13 12:07:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

In this course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication ...

Social Customer Service Management Course Social Customer Service Management Course

2 day, Jul 18 - 19 Jul, 2022  

2022-07-18 12:07:00
Rivers State, Nigeria

McTimothy Associates Consulting LLC

The image of an organisation is only as good as the image of its front liners. What does your front office say about your company? Any organisation that strives for excellence, distinction, and ...

Customer Service and Loyalty Management Course Customer Service and Loyalty Management Course

5 days, Jul 18 - 22 Jul, 2022  

2022-07-18 12:07:00
Ghana

Fontini Consulting Ltd

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic ...

Building Service Excellence Culture Training Building Service Excellence Culture Training

3 days, Jul 19 - 21 Jul, 2022  

2022-07-19 12:07:00
Lagos State, Nigeria

LCL Coaches Consultants

Achieving Excellence in Customer Service training course is designed to give participants the communication skills, negotiation strategies, and customer service best practices they require to take ...

Excellent Client Service Delivery Approaches for Front line People Training : For Personal Assistants, Receptionists, Dispatch Riders, Attendants, Telesales and Operators Course Excellent Client Service Delivery Approaches for Front line People Training : For Personal Assistants, Receptionists, Dispatch Riders, Attendants, Telesales and Operators Course

3 days, Jul 26 - 28 Jul, 2022  

2022-07-26 12:07:00
Lagos State, Nigeria

LCL Coaches Consultants

In today's competitive market, when the stakes are so high, a business cannot ignore one of its most important stake holders which are its employees. If a business wants to delight its external ...

Social Customer Service Management Course Social Customer Service Management Course

2 day, Jul 28 - 29 Jul, 2022  

2022-07-28 12:07:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

The image of an organization is only as good as the image of its frontline. What does your front office say about your company? Any organization that strives for excellence, distinction, and ...

Effective Customer Service and Employee Effectiveness Course Effective Customer Service and Employee Effectiveness Course

3 days, Aug 02 - 04 Aug, 2022  

2022-08-02 12:08:00
Lagos State, Nigeria

Newways Consulting

Effective customer service training is critical to your organization’s success. Without your customers, you wouldn’t be in business. In this course we cover all the most important ...

Practical and Professional Waiter Training Practical and Professional Waiter Training

3 days, Aug 02 - 04 Aug, 2022  

2022-08-02 12:08:00
Lagos State, Nigeria

Newways Consulting

The restaurant industry is competitive and fierce. Make your resume stand out from the crowd with our Professional Waiter Training course. Get practical, hands-on training to work in luxury hotels, ...

Mastering Tax Administration Mastering Tax Administration

4 days, Aug 02 - 05 Aug, 2022  

2022-08-02 12:08:00
Lagos State, Nigeria

Tom Associates Training

In recognition of the difficulty accounting officers often encounter when dealing with and preparing tax computations and returns, this course has been specially designed to assist candidates to ...

Customer Service Intelligence Training Customer Service Intelligence Training

2 day, Aug 03 - 04 Aug, 2022  

2022-08-03 12:08:00
Lagos State, Nigeria

JK Michaels Consulting

Customer Service Intelligence Training provides guidelines and best practices for providing excellent customer service that will enable all customer service to staff in back-up and support roles to ...

Stress Management for Corporate Executives Course Stress Management for Corporate Executives Course

4 days, Aug 08 - 11 Aug, 2022  

2022-08-08 12:08:00
Abuja FCT, Nigeria

Francis Consulting

This course introduces you to how stress affects your business and introduces concepts on how to manage stress within your business. Who should attend? HR Managers and professionals Department Heads ...

Achieving Customer Service Excellence Workshop Achieving Customer Service Excellence Workshop

4 days, Aug 09 - 12 Aug, 2022  

2022-08-09 12:08:00
Abuja FCT, Nigeria

Francis Consulting

Customer service is one thing that the absolute best organisations continually strive to do better. Superb service is delivered by people to people – even in this age of high technology. ...

The Art of Building a Customer Centric Organisation Course The Art of Building a Customer Centric Organisation Course

3 days, Aug 09 - 11 Aug, 2022  

2022-08-09 12:08:00
State, Nigeria

Centre for Public Service Productivity and Development

Amazing Tips, Tricks and Secrets That Will Make Sure Your organization. Don’t Just Survive But THRIVE During Economic Downturns! Good customer service can be considered as the big ...

Front Desk and Customer Relations Skills Course Front Desk and Customer Relations Skills Course

3 days, Aug 10 - 12 Aug, 2022  

2022-08-10 12:08:00
Lagos State, Nigeria

Tom Associates Training

This course exposes the participants to: How to develop a personal attitude for excellent service. Making the front desk/reception areas a desirable marketing office. Contributing to the building of ...

Certified Business Development Professional Course Certified Business Development Professional Course

4 days, Aug 15 - 18 Aug, 2022  

2022-08-15 12:08:00
Abuja FCT, Nigeria

Francis Consulting

The Certified Business Development Professional course focuses on the tools and techniques required to develop new business. Without them, sales will stagnate, and profits will drop. The course also ...

Strategic Customer Loyalty Management Course Strategic Customer Loyalty Management Course

5 days, Aug 15 - 19 Aug, 2022  

2022-08-15 12:08:00
Lagos State, Nigeria

LCL Coaches Consultants

This 5 Day program is will help make the needed difference in customer engagement,  customer retention, and increase the profitability of the organizations of attendees. Research has shown ...

Workshop on Advanced Customer Service Management Workshop on Advanced Customer Service Management

5 days, Aug 22 - 26 Aug, 2022  

2022-08-22 12:08:00
State, Nigeria

Human Capital Associates Global Consult Ltd

In the current business environment, customer satisfaction and customer experience are interwoven into organization financial success and are a significant part of the organization’s ...

Critical Customer Service Skills Course Critical Customer Service Skills Course

3 days, Aug 23 - 25 Aug, 2022  

2022-08-23 12:08:00
Lagos State, Nigeria

LCL Coaches Consultants

It costs 5 to 25 times more to acquire a new customer than retain an existing one. While new customer addition is undoubtedly critical, customer retention, through strong customer service, is all the ...

Advanced Customer Service Skills and Relationship Management Advanced Customer Service Skills and Relationship Management

3 days, Sep 12 - 14 Sep, 2022  

2022-09-12 12:09:00
Rivers State, Nigeria

McTimothy Associates Consulting LLC

This training will help you keep customers, build market share and improve the performance of the entire workforce with a superior customer service strategy.  Learn how you can increase your ...

Complaints Avoidance Course Complaints Avoidance Course

3 days, Sep 13 - 15 Sep, 2022  

2022-09-13 12:09:00
Lagos State, Nigeria

Newways Consulting

This is a practical course aimed at all those dealing with complaints. It looks at the causes of client complaints, why complaints arise, how client concerns or complaints are first ...

Certified Customer Service Professional Training Certified Customer Service Professional Training

5 days, Sep 19 - 23 Sep, 2022  

2022-09-19 12:09:00
Ghana

Fontini Consulting Ltd

Every front-line employee needs a solid grounding in ‘customer service’ skills. As can be expected in this five-day course, the subjects covered tackle most of what is needed by anyone ...

Customer Service Excellence: Tools and Techniques for Customer Retention (Online/ Classroom) Customer Service Excellence: Tools and Techniques for Customer Retention (Online/ Classroom)

5 days, Oct 02 - 06 Oct, 2022  

2022-10-02 12:10:00
United Arab Emirates

EuroMaTech Training and Management Consultancy

The Internet has changed everything! In this 365/24 ‘Always on’ Business environment comparison websites and Search Engines have reduced many Brands to commodities.  Traditional ...

Excellent Customer Service Course Excellent Customer Service Course

4 days, Oct 10 - 13 Oct, 2022  

2022-10-10 12:10:00
Abuja FCT, Nigeria

Fontini Consulting Ltd

This programme aims at providing tools to focus on the important role of the individual in building client loyalty, creating a positive impression, from customer satisfaction to customer delight and ...

Certificate in Customer Service Management Certificate in Customer Service Management

4 days, Oct 11 - 14 Oct, 2022  

2022-10-11 12:10:00
Abuja FCT, Nigeria

Fontini Consulting Ltd

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic ...



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