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Conferences, training, seminars about / in Customer Service

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Customer Service Development Training Customer Service Development Training

2 day, Jun 26 - 27 Jun, 2017  

2017-06-26 12:06:00

Lagos State, Nigeria

Stepwise International Training Services

This is a two-day customer service training course that equips delegates with the spectrum of basics to deliver customer service excellence. The course is also designed to connect your brand promise ...

Exceptional Customer Service Programme Exceptional Customer Service Programme

5 days, Jun 26 - 30 Jun, 2017  

2017-06-26 12:06:00

Kano State, Nigeria

Nigerian Institute of Management (Chartered)

Marketers, salespersons and other customer contact staff must give exceptional service to expect customer loyalty and grand patronage. This can only be done by understanding the customer.This ...

Excellent Customer Service - A Competitive Advantage Excellent Customer Service - A Competitive Advantage

3 days, Jun 28 - 30 Jun, 2017  

2017-06-28 12:06:00

Lagos State, Nigeria

Averti Professional Managers

Unique skills to enable your organization stand you out in a highly competitive environment. In today's competitive markets, customer service determines the winners and losers. Customers today ...

Customer Service and Telephone Ethics Customer Service and Telephone Ethics

, Jul 01 - 01 Jul, 2017  

2017-07-01 12:07:00

Lagos State, Nigeria

Adoney Associates Limited

Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the ...

Advanced Customer Relationship Management and Customer Service Excellence in Microfinance Banks Advanced Customer Relationship Management and Customer Service Excellence in Microfinance Banks

4 days, Jul 04 - 07 Jul, 2017  

2017-07-04 12:07:00

Lagos State, Nigeria

Alpha Partners

This workshop is designed to reach across the three dimensions of CRM (Technology, Analysis and Marketing). Participants will: Define customer relationship management Develop customer strategy ...

Exceptional Customer Service Leadership Exceptional Customer Service Leadership

3 days, Jul 12 - 14 Jul, 2017  

2017-07-12 12:07:00

Lagos State, Nigeria

Budding Heights Development Company

Providing excellent customer service may not always be easy, but with the right skills and attitudes in place it can actually be relatively “simple. From best practice customer service through ...

Superior Customer Service Training Superior Customer Service Training

5 days, Jul 17 - 21 Jul, 2017  

2017-07-17 12:07:00

Lagos State, Nigeria

CIR Capacity for Africa

Develops customer service skills that increase value to participant’s company and career, recognize that service delivery is an “individual response value”, that own behaviour ...

Communication Excellence for Front-Line Staff Communication Excellence for Front-Line Staff

3 days, Jul 19 - 21 Jul, 2017  

2017-07-19 12:07:00

Lagos State, Nigeria

Budding Heights Development Company

Diffuse difficult situations while strengthening positive interactions with customers. The results are quality service to customers and a more enjoyable work atmosphere. Learning Objectives: ...

Achieving Excellence in Customer Service Providing a Quality Service Achieving Excellence in Customer Service Providing a Quality Service

5 days, Jul 23 - 27 Jul, 2017  

2017-07-23 12:07:00

United Arab Emirates

GLOMACS Training and Consultancy

Achieving customer service excellence is not accomplished by accident, nor is it attained without effort and teamwork. It requires well–trained customer service professionals who have a passion ...

Prosperous Retail Business: The Essential Salesmanship and Customer Service Prosperous Retail Business: The Essential Salesmanship and Customer Service

3 days, Jul 26 - 28 Jul, 2017  

2017-07-26 12:07:00

Lagos State, Nigeria

Tom Associates Training

This course is structured to take retail sales outlet team through: How to increase their mental agility so as to perform always at the very best How to bring high energy to bear for top performance ...

Customer Service Customer Service

2 day, Jul 26 - 27 Jul, 2017  

2017-07-26 12:07:00

Lagos State, Nigeria

Maurice Xandra Solutions Limited

Participant will understand the following after this Customer Service training. Day 1 Who is a customer? Customer attraction Retention of Customers Building relationships What next after sales? Day ...

Customer Service Excellence Customer Service Excellence

2 day, Aug 01 - 02 Aug, 2017  

2017-08-01 12:08:00

State, Nigeria

Oil and Gas Softskills Limited (OGS)

No matter how good you and your people are, or how good your products/services are, you will occasionally encounter an angry customer. And a reasonable, happy customer who gets angry may transform ...

Customer Service Intelligence Customer Service Intelligence

2 day, Aug 07 - 08 Aug, 2017  

2017-08-07 12:08:00

Lagos State, Nigeria

JK Michaels Consulting

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, ...

Front Desk and Customer Relations Skills Front Desk and Customer Relations Skills

3 days, Aug 09 - 11 Aug, 2017  

2017-08-09 12:08:00

Lagos State, Nigeria

Tom Associates Training

This front desk and customer relations skills course exposes the participants to: How to develop a personal attitude for excellent service. Making the front desk/reception areas a desirable ...

Customer Service Excellence: How to Win and Keep Customers Customer Service Excellence: How to Win and Keep Customers

4 days, Aug 15 - 18 Aug, 2017  

2017-08-15 12:08:00

Lagos State, Nigeria

Alpha Partners

By the end of the program, participants will be able to Understand the importance of customer service in a competitive environment Practice the techniques of managing customer expectations and ...

Certified Customer Service Professional Certified Customer Service Professional

4 days, Sep 06 - 09 Sep, 2017  

2017-09-06 12:09:00

Lagos State, Nigeria

JK Michaels Consulting

Every front-line emolyee needs a solid grounding in ‘customer service’ skills. As can be expected in this five days course, the subjects covered tackle most of what is needed by ...

Customer Relationship Management (CRM): Beyond Customer Expectations Customer Relationship Management (CRM): Beyond Customer Expectations

5 days, Sep 11 - 15 Sep, 2017  

2017-09-11 12:09:00

Lagos State, Nigeria

CIR Capacity for Africa

To create the framework for best practices in customer-centric organizations toward meeting and even exceeding customer expectations Covers CRM Technology, Customer Data Management, Value Management, ...

Competencies in Service Strategy Competencies in Service Strategy

4 days, Sep 12 - 15 Sep, 2017  

2017-09-12 12:09:00

Lagos State, Nigeria

Tom Associates Training

A customer service thought process that enables everyone participating in it to contribute to development of strategies regarding: Understanding Customer Equity: Customer value proposition Customer ...

How to Create Positive Customer Experience: Service as an Art and a Science How to Create Positive Customer Experience: Service as an Art and a Science

2 day, Sep 21 - 22 Sep, 2017  

2017-09-21 12:09:00

Lagos State, Nigeria

Tom Associates Training

This training is to make employees psychologically ready, supported with the skills-set to deliver impeccable customer service. After the programme, employees will be able to attend to more service ...

Certified Customer Service Professional Certified Customer Service Professional

4 days, Sep 27 - 30 Sep, 2017  

2017-09-27 12:09:00

Lagos State, Nigeria

JK Michaels Consulting

Every front-line employee needs a solid grounding in ‘customer service’ skills. As can be expected in this five days course, the subjects covered tackle most of what is needed ...

Customer Care Service and Marketing Customer Care Service and Marketing

3 days, Oct 04 - 06 Oct, 2017  

2017-10-04 12:10:00

Lagos State, Nigeria

Symantic Consulting

At the end of this Customer care service and marketing training participant will understand the following Keying into customers thinking cap Employing other marketing communication techniques in ...

Customer Service Excellence Customer Service Excellence

5 days, Oct 15 - 19 Oct, 2017  

2017-10-15 12:10:00

United Arab Emirates

EuroMaTech Training and Management Consultancy

Learn how delivering excellence in customer service is a way of driving greater return on investment Understand and be able to articulate why business must be aligned around the customer to succeed ...

Effective Service Delivery (PASD 609) Effective Service Delivery (PASD 609)

5 days, Oct 16 - 20 Oct, 2017  

2017-10-16 12:10:00

Lagos State, Nigeria

Administrative Staff College of Nigeria (ASCON)

The broad objective of this workshop is acquainting the participants with the better understanding of how to provide efficient and effective Service delivery.  What to be learnt To achieve the ...

Complaints Avoidance Complaints Avoidance

3 days, Oct 17 - 19 Oct, 2017  

2017-10-17 12:10:00

Lagos State, Nigeria

Newways Consulting

This is a practical course aimed at all those dealing with complaints. It looks at the causes of client complaints, why complaints arise, how client concerns or complaints are first ...

Customer Service Intelligence Customer Service Intelligence

2 day, Oct 17 - 18 Oct, 2017  

2017-10-17 12:10:00

Lagos State, Nigeria

JK Michaels Consulting

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, ...

Exceptional Customer Service for Hotel Industry Exceptional Customer Service for Hotel Industry

4 days, Oct 17 - 20 Oct, 2017  

2017-10-17 12:10:00

Lagos State, Nigeria

Alpha Partners

There’s that word Exceptional… we don’t hear it very often do we… so if we strive for exceptional customer service… are we aiming to high? At this point we are ...

Customer Care Essentials Customer Care Essentials

3 days, Oct 18 - 20 Oct, 2017  

2017-10-18 12:10:00

Lagos State, Nigeria

Tom Associates Training

The programme focuses on the organization’s employees attaining: Excellent responsiveness in serving customers Good service ethics Creativity that can lead to new service advancements ...

Exceptional Customer Service Programme Exceptional Customer Service Programme

5 days, Nov 06 - 10 Nov, 2017  

2017-11-06 12:11:00

Lagos State, Nigeria

Nigerian Institute of Management (Chartered)

Marketers, salespersons and other customer contact staff must give exceptional service to expect customer loyalty and grand patronage. This can only be done by understanding the customer.This ...

Excellence in Customer Service in Hotels Excellence in Customer Service in Hotels

4 days, Nov 07 - 10 Nov, 2017  

2017-11-07 12:11:00

Lagos State, Nigeria

Alpha Partners

A hotel customer service training program designed for the hotel and hospitality industry to maintain and enhance customer service standards. Specifically designed for the hotel and hospitality ...

High-Impact Training for Frontline People High-Impact Training for Frontline People

5 days, Nov 13 - 17 Nov, 2017  

2017-11-13 12:11:00

Lagos State, Nigeria

CIR Capacity for Africa

Enables participants to handle difficult people with skill and professionalism, manage mails effectively, apply proven telephone techniques to save time and satisfy customers, improve communication ...

Exceptional Customer Service Programme Exceptional Customer Service Programme

5 days, Nov 13 - 17 Nov, 2017  

2017-11-13 12:11:00

Abuja FCT, Nigeria

Nigerian Institute of Management (Chartered)

Marketers, salespersons and other customer contact staff must give exceptional service to expect customer loyalty and grand patronage. This can only be done by understanding the customer.This ...

Customer Care Essentials Customer Care Essentials

4 days, Nov 14 - 17 Nov, 2017  

2017-11-14 12:11:00

Lagos State, Nigeria

Tom Associates Training

The programme focuses on the organization’s employees attaining: Excellent responsiveness in serving customers Good service ethics Creativity that can lead to new service advancements ...

The Excellent Front Desk Officer Training The Excellent Front Desk Officer Training

5 days, Nov 27 - 01 Dec, 2017  

2017-11-27 12:11:00

Lagos State, Nigeria

CIR Capacity for Africa

In addition to learning the elements of effective verbal and visual communication, participants will find out how to expertly satisfy even the most demanding, difficult people, without jeopardizing ...

Exceptional Customer Service Programme Exceptional Customer Service Programme

5 days, Nov 27 - 01 Dec, 2017  

2017-11-27 12:11:00

Kano State, Nigeria

Nigerian Institute of Management (Chartered)

Marketers, salespersons and other customer contact staff must give exceptional service to expect customer loyalty and grand patronage. This can only be done by understanding the customer.This ...

Advanced Customer Relationship Management and Customer Service Excellence in Microfinance Banks Advanced Customer Relationship Management and Customer Service Excellence in Microfinance Banks

4 days, Nov 27 - 30 Nov, 2017  

2017-11-27 12:11:00

Lagos State, Nigeria

Alpha Partners

This workshop is designed to reach across the three dimensions of CRM (Technology, Analysis and Marketing). Participants will: Define customer relationship management Develop customer strategy ...

Managerial Facilitation of Value-Added Customer Service Excellence Course - Diploma Postgraduate (London) Managerial Facilitation of Value-Added Customer Service Excellence Course - Diploma Postgraduate (London)

5 days, Dec 04 - 08 Dec, 2017  

2017-12-04 12:12:00

United Kingdom

HRODC Postgraduate Training Institute

By the conclusion of the specified learning and development activities of Managerial Facilitation of Value-Added Customer Service Excellence Course, the participant will be able to demonstrate a ...

Certified Customer Service Professional Certified Customer Service Professional

4 days, Dec 05 - 08 Dec, 2017  

2017-12-05 12:12:00

Lagos State, Nigeria

JK Michaels Consulting

Every front-line employee needs a solid grounding in ‘customer service’ skills. As can be expected in this five days course, the subjects covered tackle most of what is needed ...



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