Administrative Support in the Workplace

In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, With this 1-day Virtual Workshop participants will learn to manage time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

Administrative Office Procedures

  Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Getting Organized, Part One

• Dealing with E-Mail
• Managing Electronic Files
• Keeping Track of the Paper Trail
• Making the Most of Voice Mail

Module Three: Getting Organized, Part Two

• Keeping Your Workspace Organized
• Using a To-Do Book
• The Extra Mile: Adding Project Management Techniques to Your Toolbox

Module Four: Managing Time

• Managing Your Time
• Keeping Others on Track
• Maintaining Schedules

Module Five: Getting It All Done On Time

• Prioritizing
• The Secret to Staying on Track
• Goal Setting.