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Workshop on Essential Soft Skills for Healthcare Managers

By: Human Capital Associates Global Consult Ltd

State, Nigeria

05 - 09 Aug, 2024  5 days

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NGN 250,000

Venue: HCA Learning Centre. Acme House 2nd Floor, 23, Acme Road, Ogba, Industrial Scheme, Ikeja, Lagos

Individuals consider their educational, technical, licensed or professional skills the most important aspects of their application and consideration for a position in healthcare. However, most employers equally value an individual’s soft skills when making a decision to hire or promote. Soft skills are the things you do that make you a great employee outside of the technical skills that are needed for the job.

They are skills that an individual has that make him or her great employee – no matter where they work or what they do or their job title. For some people, these skills come naturally – for others they need to be developed, refined or strengthened. While these skills don’t necessarily find themselves listed on job descriptions of duties, employees with well-developed soft skills are difficult to find and are very valuable to healthcare teams. This course will focus on these key skills, often referred to as soft skills, which help healthcare workers be successful members of their professional teams and for increasing the organization’s performance and competitiveness.

For whom: 

All healthcare professionals

Learning objectives:

At the end of the program, participants will be able to:

  • Know, discuss and define “soft skills” and its relevance in healthcare work environment
  • List and evaluate current skills, and know other vital skills they would need to develop
  • Determine development strategies to adopt in acquiring other required skills
  • Develop skills to be assertive without being intimidating toward others
  • Develop active listening skills that promote better work relationships and less medical errors
  • Develop skills to influence and motivate others positively
  • Develop skills for effective communication between patients, nurses and clinicians
  • Identify differences between technical and non-technical professionals and manage the differences
  • Differentiate communication style preferences in order to better understand, influence and connect with other medical professionals
  • Overcome others’ “automatic resistance” to ideas in order to build better understanding and acceptance of team, reduced duplication, streamlined patient care and enabled specialist skills to be used more cost-effectively
HCA Learning Centre. Acme House 2nd Floor, 23, Acme Road, Ogba, Industrial Scheme, Ikeja, Lagos Aug 05 - 09 Aug, 2024

Registration: 09:00:am - 04:30:am

NGN 250,000.00 + 12,500.00 (VAT)(Discount available for group nomination)
USD 3,500.00 + 175.00 (VAT)(Discount available for group nomination)
(Convert Currency)

Philip Asije 08029170491, 08068933608, 07087578814, 08051365946, 08145745664, 08184727337

Group Discount Available
Dr. S. A. Yahaya: A Management Consultant with over two decades of work experience. Dr. Yahaya worked with one of the leading Nigerian Airline and rose to the position of Director, Human Resource before venturing in management consultancy.Dr. Yahaya is a specialist in strategic management, process improvement, employee empowerment and productivity improvement. He will join other facilitators to share their experiences on this programme.ABIODUN ODEYEMI - M.Sc. (Managerial Psychology), MCIPS, (London) AMNIM, QMS Auditor. An experienced Management Practitioner with over 25 years of experience spanning the manufacturing, engineering and service sectors of the economy. Mr Odeyemi is a specialist in Managerial Psychology (Leadership, General Management, Negotiation, Communication and Human Relations) Business/Process Development, Employee's Motivation, Productivity Improvement, Performance Management, Project Management (Monitoring and Evaluation), Supply Chain Management, QMS Certification, and Attitudinal Change. Mr Odeyemi was as the Asst. General Manager, Supply Chain, Pivot Engineering Nig. Ltd before venturing into consultancy. He will join others to share their experiences on this program.Dr. Nosike Agokei is a seasoned corporate manager, boardroom expert, legal practitioner, banker, Economist, Corporate Governance expert, Chartered Secretary, Arbitrator and a Chartered Accountant. He has diverse experience in banking, accounting, board practices, leadership and dynamics (including corporate governance, induction and board evaluation), legal, administration, human resources, strategy, corporate and public affairs, and taxation, covering over thirty years. He holds the degrees of B.Sc Economics, LLB, BL, M.Sc Economics and a Doctorate Degree. He is a fellow of the Institute of Chartered Accountants of Nigeria (FCA); a member of the Institute of Directors, a fellow of the Institute of Chartered Secretaries & Administrators of London, United Kingdom (FCIS); a member, Chartered Institute of Taxation (ACTI); a fellow, Chartered Institute of Bankers of Nigeria (FCIB); and a fellow, Chartered Institute of Arbitrators, UK (FCIArb). He is currently a Legal, Management Consultant and Facilitator to several organizations in Nigeria and abroad (in the past and presently), including the African Development Bank, Abidjan, Cote D’Ivoire and at their offices all over Africa, the Institute of Directors, the Chartered Institute of Bankers of Nigeria and the Institute of Chartered Secretaries & Administrators of Nigeria. He has undertaken management consulting projects for a couple of organizations in Nigeria, Kenya, Tunisia, the United Kingdom and Ghana.DR. DAVID AFOLABI AYO – A consultant of over 15 years after practicing medicine for some time. A Brian Tracy International (Nigeria) Lead facilitator and experienced consultant, Dr. Ayo has conducted and facilitated programs for various organizations including Guaranty Trust Bank, First Bank Plc, Skye Bank, Access Bank, Diamond Bank, Insurance PHB Cornerstone Insurance, Visafone, Delta Afrique, Cartridge World, Rlg, Swift, Sterling Homes, Success Business and Leadership School (SBLS) among others.D. A. Ayo is also a speaker for different secular organizations with adequate and professional knowledge in different soft skill programmes like Business Etiquette, Personal effectiveness, Stress and Physical Health Management, Leadership and management, Presentation skills, Writing skills, Mind Management and others.He was the presenter of a notable T.V programmes on Business and Personal effectiveness on Time T.V. and was also a presenter of “Positive Change Clinic” on Pinnacle Health Radio (online) and a regular special guest on Super screen TV‟s popular programme „Let‟s Talk‟. He was the Charter Vice President (Education) of the Lighthouse Toastmasters and he was later elected President of Lighthouse Toastmasters International. He is also a chartered member and a certified Competent Communicator and Advanced Communicator Silver of the Toastmasters International. He is an Alumnus of Lagos Finishing school with adequate training in business and social etiquette. He is also an Alumnus of the highly respectable Fate Foundation and he was a member of the Project Management Institute in U.S.A, and an Associate member of the Nigerian Institute of Management. He is a certified International Trainer. He is having certificates in Neurological Repartterning, Ericksonian Hypnosis, Performance Coaching and Result Coaching. David has just recently become a certified Intelligent Leadership coach and expert from the world acclaimed Leadership expert John Mattone. He will join others to share their experiences on this program.Dr. Shaaban Haggag – PhD. MBA, (City University, WA. USA) MEHRMA. SHRM. - A senior specialist in organization development; Through his practice, have brought over 28 years of business experience and work background that spans business areas, such as sales, marketing, distribution, country management, people and organizational development as well as human resources. An organizational development business partner & strategic Human Resource professional who currently provides consultancy services to medium to large sized businesses in diversified industries including international businesses across Africa, Asia and the Middle East countries. Play a vital role in aligning business processes with organizational goal and strategies. Strong team player, attention to detail, unrelenting respect for ethics & compliance models in a regulated environment. Dr. Shaaban Haggag combines strong industry and geography knowledge coupled with business leadership skills enables him to consistently manage complex organizational development & HR projects. Dr. Shaaban possesses strong inter-cultural competency, having worked with Bristol-Myers Squibb in the capacity of Director, Organization Development for the Middle East region and extended HR Director for Africa, having led cross functional projects and change initiatives as well as handling M&A projects. He will join other internationally acclaimed professionals to anchor this program.

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