Emotional Intelligence at the Workplace

Emotional Intelligence is the ability to be in touch with one’s emotions to the point where feelings can be identified, understood, and then used in social interactions.  It provides ability to read and pick up nonverbal communications, which is benefit to everyone.

With our Emotional Intelligence at Work workshop your participants will be introduced to ideas and techniques for increasing and understanding their Emotional Intelligence. These skills are widely desired by all employers as these employees are better communicators.  They are better at developing relationships and have useful conflict resolution skills which are useful in every workplace.

Day1

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Introduction to Emotional Intelligence

• Definition
• History
• Who Needs It?
• Goals
• Case Study
• Review Questions

Module Three: Benefits

• Raising Awareness
• Reducing Anxiety and Stress
• Conflict Resolution
• Relationship Management
• Case Study
• Review Questions

Module Four: Social Skills

• Building Rapport
• Nonverbal Communication
• Emotional Awareness
• Empathetic Accuracy
• Case Study
• Review Questions

Module Five: Reducing Anxiety and Stress

• Mindfulness
• Changing Thoughts
• Changing Actions
• Long Term Relaxation Techniques
• Case Study
• Review Questions

Module Six: Conflict Resolution

• Working as a Team
• Ability to Change
• Reverence
• Big Picture
• Case Study
• Review Questions

Day2

Module Seven: Relationship Management

• Effective Communication
• Bringing Out the Best
• Motivating
• Influencing
• Case Study
• Review Questions

Module Eight: Overcoming Obstacles at Work

• Recognizing Failure
• Admitting Failure
• Learning from Failure
• Implementing Changes
• Case Study
• Review Questions

Module Nine: Building Rapport

• Observing
• Asking Questions
• Listening
• Finding Common Ground
• Case Study
• Review Questions

Module Ten: Nonverbal Communication

• Facial Expressions
• Body Language
• Giving Full Attention
• Space
• Case Study
•  Review Question

Module Eleven: Emotional Awareness and Empathetic Accuracy

• Why is it Important?
• Cognitive
• Emotional
• Compassionate
• Case Study
• Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations