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Customer Care and Conflict Resolution Training
NGN 250,000 |
Venue: 1A Unity Road, off Bank Anthony Way, Ikeja, Lagos
Other Dates
Venue | Date | Fee | |
---|---|---|---|
1A Unity Road, off Bank Anthony Way, Ikeja, Lagos, Lagos State, Nigeria | 29 Jul - 02 Aug, 2024 | NGN250000 | |
1A Unity Road, off Bank Anthony Way, Ikeja, Lagos, Lagos State, Nigeria | 28 Oct - 01 Nov, 2024 | NGN250000 |
Customer service/care is the backbone of all thriving businesses. Besides helping your customers feel better about your product and organization which will keep them coming back with their friends, customer care skills can increase your value to your company and advance your career at the same time. However, trying to please every customer is virtually impossible in any industry with no exception. No matter who is at fault, it’s your job to clean up the situation or you’ll lose your customer. You can’t dodge customer conflict your whole career, so you need professional tips for dealing with it – and this training provides just that! Also in a video guide, you will learn the right ways to care for your valued customers by viewing scenarios in actual business settings.
For Whom
Customer Care, Customer Service, Customer Relationship, Consumer Affairs Officers and Call Centre Executives
1A Unity Road, off Bank Anthony Way, Ikeja, Lagos | Apr 29 - 03 May, 2024 |
1A Unity Road, off Bank Anthony Way, Ikeja, Lagos, Lagos State, Nigeria | 29 Jul - 02 Aug, 2024 |
1A Unity Road, off Bank Anthony Way, Ikeja, Lagos, Lagos State, Nigeria | 28 Oct - 01 Nov, 2024 |
Registration: 10:00:am - 04:00:am
NGN 250,000.00 + 12,500.00 (VAT) | |
USD 1,000.00 + 50.00 (VAT) | |
Dr Gosim Martin, Director of Program +2348034963464
10% Discount for 2 or more participants from the same organization
Capacity for Africa Faculty
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