Administrative excellence pertains to the quality of work and the calibre of service that you provide in carrying out your responsibilities.  Excellence by definition exceeds the routine expectations of managers, coworkers, and other customers, but it is a standard first set by you. It is something that many aspire to and work hard to deliver. Excellence means “you are better today than you were yesterday, but not as good as you will be tomorrow.” With that understanding, you can see there is no finish line.  Excellence is a commitment to continually do and give your best.

Administrative Professionals perform some of the toughest functions in an office. Not only are you required to keep pace with ever-changing technology, but you also need to work with and through many people to meet deadlines, resolve conflicts, gather information, and coordinate schedules and logistics.

For whom:

Managers who want to know the secrets of employee engagement, how it leads to improved productivity and customer service and how to encourage employees to go the extra mile. More so, this program is tailored to meet the needs of HR Business Partners, as well as supervisors and managers whose primary responsibility is to engage and motivate their staff.

Learning objectives:

At the end of the course, participants will be able to:

• Work smarter and leverage their time to get things done quicker
• Set and achieve short- and long-term goals
• Communicate confidently and clearly at all levels
• Present themselves professionally in meetings and presentations
• Organize themselves, their office, and their executives more effectively
• Managing your time more effectively for increased productivity
• Understanding the secrets and pitfalls of effective communication
• Building an effective working partnership with your boss
• Managing your emotions, stress and motivation levels
• Essential skills for organizing any project, meeting or event