Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Professional Telephone Skills for the Help Desk Training

By: Capacity for Africa

Lagos State, Nigeria

01 - 05 Apr, 2024  5 days

Follow Event

  

NGN 250,000

Venue: Lagos Learning Centre, 1A Unity Road, off Bank Anthony Way, Ikeja, Lagos

Other Dates

Venue Date Fee  
Lagos Learning Centre, 1A Unity Road, off Bank Anthony Way, Ikeja, Lagos, Lagos State, Nigeria 01 - 05 Jul, 2024 NGN250000
Lagos Learning Centre, 1A Unity Road, off Bank Anthony Way, Ikeja, Lagos, Lagos State, Nigeria 30 Sep - 04 Oct, 2024 NGN250000

The help desk is a place where the relentless ringing of the phone can slowly drive a perfectly sane, patient, and skilled help desk operator into a frazzled shell of their former self. In a world where the ubiquitous telephone plays such an important role in the customer service that an organization provides, it is worthwhile to review a few of the basics when it comes to using the phone, especially from the perspective of the help desk officer.

For Whom: Help Desk Executives, Call Centre Executives, Receptionists, Secretaries, Customer Service Officers, and other frontline people.

Lagos Learning Centre, 1A Unity Road, off Bank Anthony Way, Ikeja, Lagos Apr 01 - 05 Apr, 2024
Lagos Learning Centre, 1A Unity Road, off Bank Anthony Way, Ikeja, Lagos, Lagos State, Nigeria 01 - 05 Jul, 2024
Lagos Learning Centre, 1A Unity Road, off Bank Anthony Way, Ikeja, Lagos, Lagos State, Nigeria 30 Sep - 04 Oct, 2024

Registration: 08:00:am - 10:00:am

Class Session: 10:00:am - 04:00:am

NGN 250,000.00 + 12,500.00 (VAT)
USD 1,000.00 + 50.00 (VAT)
(Convert Currency)

Dr. Gosim Martin, Director of Program +2348034963464

10% discount for 2 or more participants from the same organization
Capacity for Africa Faculty

Related Courses

Customer Relationship Management (CRM) Course: Beyond Customer Expectations Customer Relationship Management (CRM) Course: Beyond Customer Expectations

5 days, 27 - 31 May, 2024 

2024-05-27 12:05:00 2024-05-27 12:05:00
Lagos State, Nigeria

Capacity for Africa

At the end of the program participants should be able to:  Provide customers with a compelling reason to choose you over several others that may offer the same products or services at or below ...

Recruitment, Interview and Selection Skills Course Recruitment, Interview and Selection Skills Course

5 days, 29 Apr - 03 May, 2024 

2024-04-29 12:04:00 2024-04-29 12:04:00
Lagos State, Nigeria

Capacity for Africa

Human Resource planning is one of the most important and critical aspects for any organization. It involves a high level of risk and benefit for the organization. The future of any organization ...

Project Accounting and Cost Management Training Project Accounting and Cost Management Training

5 days, 15 - 19 Apr, 2024 

2024-04-15 12:04:00 2024-04-15 12:04:00
Lagos State, Nigeria

Capacity for Africa

Project Accounting describes the role of the accountant in designing a cost collection system for a project, charging expenses to it, and measuring the amount of revenue to be recognized. Project ...

Operational Risk Management in the Oil & Gas Sector Training Operational Risk Management in the Oil & Gas Sector Training

5 days, 01 - 05 Apr, 2024 

2024-04-01 12:04:00 2024-04-01 12:04:00
Lagos State, Nigeria

Capacity for Africa

Operational risk in the oil industry may lead to environmental disasters and to heavy loss of human lives. This program discusses models to analyze and to assess the operational risk at the drilling, ...