Operational Excellence

To combat increasing competition, rising customer expectations, and continually emerging trends businesses need to be exceptional in their work. One such philosophy that helps companies to gain competitive advantage is operational excellence. Purchasing materials, training employees, work process scheduling, and transforming inputs are some of the operations an organisation engages in. To stay ahead in their game, the businesses relentlessly pursue improvement and innovation. Operations design should be such that it creates sustainable value for customers instead of causing delays and uncertainties. Operational excellence calls for durable and positive change in the very heart of the organisation's culture.

Program Objectives

This program aims to achieve the following:

• Understanding operational excellence, principles, and the best ways to implement them in the daily functioning of the business.
• Highlighting how more can be achieved with the same staff but with better employee engagement and empowerment.
• Developing drive within participants to keep improving and pursue innovation along with growth in business settings.
• Highlighting the importance of systematic management of operations in creating a competitive advantage

Modules

     Module 1: Creating Operational Excellence

• Defining operational excellence
• Components of operational excellence
• Phases of Operational Excellence
• Principles to Achieve Operational Excellence
• Using Operational Excellence to Create Competitive Advantage
• How different industries use Operational Excellence to their advantage?

    Module 2: Continuous Improvement

• Role of Continuous Improvement in Operational Excellence
• Identifying improvement opportunities
• Analyzing and verifying the root cause
• Standardizing solution

    Module 3: Fostering Innovation

• Importance of innovation
• Cycle of Innovation
• Balancing innovation and efficiency
• Accelerating the adoption of innovation
• External determinants for innovation
• Building a culture of innovation and continuous improvement

    Module 4: Retaining Top Talent for Operational Excellence

• HR Operational Excellence
• Attracting best talent
• Talent management
• Key principles of leadership
• Performance management
• High-performance teams

    Module 5: Customer Experience – Acquiring and Retaining Customers

• Customer Operational Excellence
• Customer engagement
• Meeting customer expectations
• Quality function deployment
• Designing for customer value

    Module 6: Process Excellence

• Process improvement
• Digitalization at the core of process excellence
• Lean process improvement
• Approaches to process improvement
• Steps to Process Improvement

Module 7: Introduction to Six Sigma

• Deploying Six Sigma
• Goals of Six Sigma
• Sigma levels
• Key principles of six sigma
• Six Sigma methodologies- DMAIC, DMADV
• Implementing Six Sigma

Module 8: Lean Value Streams

• Value stream mapping
• Static and dynamic flow visuals
• Creating standard work for flow

Module 9: Barriers to Sustaining Excellence

• Leadership failure
• Functional silos
• Lack of integrated systems
• Rigid culture

Module 10: Operational Excellence Tools

• Kaizen
• Kanban
• Value stream mapping
• Bottleneck analysis

Certification

Upon successful completion of the training, the participant will be awarded Cynet East Africa Consultancy certificate of course completion.

N/B 

Online training is available at USD 710.

Training will be facilitated by Cynet East Africa Consultancy seasoned trainers.