Course Overview:

The role of a Personal Assistant (PA) has evolved far beyond basic administrative duties. Modern PAs are strategic partners who support executives, manage complex workflows, communicate with stakeholders, and contribute to organisational success.
This course equips participants with the skills, tools, and professional behaviours needed to perform efficiently, anticipate needs, and manage responsibilities with confidence. Through practical exercises, simulations, discussions, and hands-on tasks, participants will learn to excel in areas such as communication, organisation, time management, technology, and professional etiquette.

For Whom:

This course is designed for Personal Assistants (PAs), Executive Assistants (EAs), Office Managers and Administrators, Secretaries and Administrative Professionals, New or aspiring PAs/EAs, and Support staff preparing for more advanced administrative roles. Anyone seeking to enhance organisational and executive support skills will benefit from this course

Learning Objectives:

At the end of this course, participants will be able to:

• demonstrate structured workflow management and advanced office organisation;
• manage schedules, travel arrangements, meetings, and events effectively;
• communicate clearly and professionally, both verbally and in writing;
• interact confidently with executives, clients, and colleagues;
• apply active listening and assertiveness techniques;
• anticipate the needs of executives and support strategic priorities;
• prepare briefings, reports, and essential documents;
• handle confidential information with professionalism and discretion;
• prioritise tasks using proven tools and methodologies;
• manage competing deadlines and reduce work-related stress;
• utilize productivity tools (MS Office, calendars, task managers, communication platforms);
• apply digital file management, e-mail etiquette, and online scheduling strategies; and
• Demonstrate confidence, problem-solving skills, self-management, and emotional intelligence.

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.