Advanced Office Management & Effective Administrative Skills will help participants develop and refine the skills needed to excel as senior office managers / Executive Assistants / Executive Secretaries and PAs. It will explore in depth the interpersonal, behavioural, technical and leadership skills needed to ensure participants are well-prepared for the challenges of working with a variety of management styles.

Participants will also learn how to stay in control whilst dealing with conflicting priorities.

This training will provide participants with a practical overview of their roles and responsibilities and the essential technical skills, knowledge and attitudes required to fulfil these roles successfully.

For Whom:

This program is designed for office Secretaries, Office administrators / Managers, Administrators, Personal assistants, and executive assistants, administrative professionals and support staff. Equally suitable for those who perform the tasks within Administrative or Secretarial functions wishing to improve their skills

Learning objectives:

At the end of the course, participants will be able to:

• prioritize and cope with multiple tasks;
• see the office management & administration duties as part and parcel of the organization's business goals;
• develop the skills necessary to plan, make effective decisions solve problems, and handle pressure;
• apply practical techniques to improve communication skills;
• explain how to manage challenging behaviours;
• apply assertiveness to be more effective in the workplace; and
• lead team members with emotional intelligence skills.