It is appealing when professionals offer increased self-awareness, flexibility, and confidence by sharing and practicing different ways of performing key management and leadership functions. This aids in mastering different skills of understanding when to stand back from operational pressures while focusing on the bigger picture.

Program Objectives

• Understand individual roles and responsibilities.
• Establish clear objectives and standards of performance for your team.
• Manage workload using effective prioritization and delegation techniques.
• Maximize influencing skills.
• Build an effective and motivated team.
• Develop and leverage the capabilities of team members.

Target Audience

• Mid-level managers
• Supervisors
• Team leaders
• Potential employees who can be promoted to a managerial or supervisory roles

Training Period

• Classroom: 5 Days
• Online: 7 Days

MODULES

Module 1: Understanding Your Role

• Leader or manager?
• Self-perception.
• Beyond the job description: finding out what your organization requires of you.
• Balancing conflicting stakeholder demands.
• Understanding the nature of change.
• A model for implementing change.

Module 2: Personal Effectiveness, Time Management, and Delegation

• Understanding yourself and your organizational environment.
• Result orientation
• Setting personal and team objectives
• Finding and using time effectively
• A model for effective delegation

Module 3: Communication, Influence and Conflict Management.

• Channels of communication.
• Effective listening skills.
• Emotions and rapport.
• Understand the keys to personal influence: Persuasion and negotiation.
• Managing conflict assertively.

Module 4: Enhancing Team Performance through Coaching and Development.

• Coaching for personal and team growth.
• Feedback skills.
• Linking delegation and development.
• Development planning.

Module 5: Team Building, People Management, and Motivation.

• How high-performing teams work?
• Identifying team roles.
• Teams in practice: teambuilding exercise.
• Motivation and reward.
• Building and sharing a vision.
• Different approaches to leadership.

Delivery Method

This program is taught through a mix of practical activities, theory, group work and case studies. Training manuals and additional reference materials are provided to the participants.

CERTIFICATION

Upon successful completion of the training, participants will be awarded a certificate of course completion

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.