The cultural awareness and sensitivity course empowers professionals to navigate diversity with confidence, empathy and strategic insight. This program explores how cultural values shape communication, behavior and workplace interactions while offering actionable strategies for inclusive collaboration.

Participants will assess personal biases, strengthen cross-cultural communication and resolve misunderstandings in diverse team settings. The course also supports inclusive leadership and reinforces alignment with diversity, equity and inclusion (DEI) goals.

Delivered through physical and online instructor-led sessions, the training is ideal for individuals and teams seeking to foster respectful, high-performing work environments. All participants receive a Certificate of Completion.

Course Objectives

By the end of this cultural awareness and sensitivity training course, participants will be able to:

• Define cultural awareness and its relevance in professional environments.
• Recognize personal cultural biases and their impact on interactions.
• Understand the dimensions of culture and how they affect communication and behavior.
• Apply culturally sensitive communication and collaboration strategies.
• Foster inclusivity and mutual respect in multicultural teams.
• Navigate cultural misunderstandings and resolve cross-cultural conflicts effectively.
• Promote an organizational culture of diversity, equity, and inclusion (DEI).

Target Audience

• HR and People Managers
• Team Leaders and Supervisors
• Customer Service and Frontline Staff
• Project Managers in Multicultural Environments
• NGO, Government, and Development Practitioners

Training Duration

Classroom: 5 Days

Online: 7 Days

Course Modules

Module 1: Understanding Culture and Identity

• Defining culture and cultural identity
• The iceberg model of culture
• Cultural dimensions (Hofstede, Trompenaars)
• Self-awareness of cultural background

Module 2: Unconscious Bias and Stereotyping

• Identifying implicit bias in the workplace
• How stereotypes affect behavior and decision-making
• Strategies to mitigate unconscious bias
• Inclusive thinking habits

Module 3: Cross-Cultural Communication Skills

• Verbal and non-verbal communication across cultures
• High-context vs. low-context cultures
• Listening and feedback styles
• Avoiding miscommunication and conflict

Module 4: Building Inclusive Work Environments

• Creating psychological safety
• Inclusive leadership and management practices
• Encouraging diverse perspectives
• Celebrating cultural events and differences

Module 5: Conflict Resolution in Diverse Teams

• Identifying sources of cross-cultural conflict
• Cultural lenses in problem-solving and negotiation
• Mediation strategies for multicultural teams
• Case studies and role-plays

Module 6: Global Etiquette and Professionalism

• Interacting across global norms (greetings, dress, business etiquette)
• Understanding religious, regional, and traditional differences
• Respecting dietary, holiday, and time-related differences

Module 7: Sustaining Cultural Competence

• Developing cultural intelligence (CQ)
• Organizational policies that support DEI
• Measuring inclusivity and cultural competence in teams
• Personal action plan for cultural growth

Delivery Method

This program is taught through a mix of practical activities, theory, group work and case studies. Training manuals and additional reference materials are provided to the participants.

CERTIFICATION

Upon successful completion of the training, participants will be awarded a certificate of course completion

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.