Human Resource KPIs Training is a practical, data-focused course built to help HR professionals measure what matters. Participants will learn how to identify critical HR metrics, design impactful dashboards and use data to influence strategic business decisions. The training emphasizes aligning HR performance indicators with organizational goals to enhance operational effectiveness.

The course is available in virtual, in-house and In-Person formats and includes a professional certificate upon completion to validate your expertise in HR analytics and performance measurement.

Course Objectives

By the end of this Human Resource KPIs Training Course, participants will be able to:

• Understand the strategic role of HR KPIs and metrics in business performance.
• Identify and define relevant HR metrics for various HR functions.
• Develop and apply HR scorecards and dashboards.
• Analyze HR data to derive actionable insights.
• Report HR outcomes in ways that influence executive decision-making.
• Align HR measurement practices with organizational goals and compliance needs.

Target Audience

• HR Managers and HR Business Partners
• HR Analysts and People Data Officers
• Talent Acquisition Specialists
• Learning and Development Officers
• Compensation and Benefits Managers
• Organizational Development Practitioners

Training Duration

Classroom: 5 Days

Online: 7 Days

Course Modules

Module 1: Introduction to HR KPI and Metrics

• What is HR KPI and Metrics?
• Importance and benefits of HR KPI and Metrics
• Difference between HR KPI and Metrics
• Framework for KPI & Metrics
• Common Mistakes when Using KPIs

Module 2: Steps to Designing KPI’s

• Identifying the key strategic objectives
• Defining success for each objective
• Deciding on how to measure the success
• Writing the KPI’s
• Identify the level of performance expected for each role in a particular department

Module 3: Key Areas to Track and Monitor

• Sales and marketing KPI’s
• Financial KPI’s
• HR and change management KPI’s
• IT and customer service KPI’s
• Health and safety KPI’s

Module 4: Organizational KPIs

• Organizational appeal and reputation
• Salary competitiveness
• Human value added
• Career growth
• Absenteeism rates and absenteeism cost
• Employee morale

Module 5: Financial KPIs

• Return on human capital
• Labor cost
• Cost per hire
• Cost per trainee
• Opportunity cost
• Supervisory ratios
• Cost to supervise
• Compensation and benefits

Module 6: Process KPIs

• Measuring efficiency of recruitment and selection
• Measuring effectiveness of hiring
• Using hurdles per hire (HPH) to reduce the use of ‘wasta’ in selection
• Using aggregate yield ratios and selection rates
• Measuring effectiveness of appraisal systems

Module 7: Employee Turnover

• Voluntary versus involuntary turnover
• Turnover versus attrition
• Identifying turnover metrics
• Identifying turnover costs
• Analyzing and interpreting turnover data
• Healthy versus unhealthy turnover: When is turnover good for the organization?

Module 8: Designing Effective HR Dashboards and Scorecards

• Setting SMART metrics
• Building visual dashboards with Excel or Power BI
• Segmenting metrics by business unit, demographics, or location
• Examples of effective HR scorecards

Module 9: Data Collection and Analysis in HR

• Data sources: HRIS, surveys, exit interviews, performance data
• Data quality, consistency, and privacy
• Quantitative and qualitative data in HR
• Using Excel and basic analytics tools for HR reporting

Module 10: Strategic Interpretation and Reporting

• Telling the HR story through data
• Presenting findings to non-HR stakeholders
• Benchmarking HR metrics internally and externally
• Making data-driven HR recommendations

Delivery Method

This program is taught through a mix of practical activities, theory, group work and case studies. Training manuals and additional reference materials are provided to the participants.

CERTIFICATION

Upon successful completion of the training, participants will be awarded a certificate of course completion

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.