Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

How to Create Positive Customer Experience Training: Service as an Art and a Science

By: Tom Associates Training  

Lagos State, Nigeria

02 - 03 Dec, 2021  2 day

Follow Event

  

NGN 110,000

Venue: Online

This training is to make employees psychologically ready, supported with the skills-set to deliver impeccable customer service. After the programme, employees will be able to attend to more service demands and, in the process, strengthen the organisation’s brand equity in a way that creates more customers.

The training will also focus on how each employee relates with other employees in the organisation regarding their key result areas, especially the critical ones like:

  • Team spirit
  • Knowledge of Internal-Customer concept
  • Responsiveness and Time management
  • Personal initiatives
  • Interpersonal communications.  

Course Contents

          Day One

  • The Basics of Customer Psychology
  • Managing the Eight Different Customer Types
  • Understanding Customer Relationship Management
  • Responsiveness and Time management
  • Interpersonal Communications
    • Team spirit
    • Knowledge of Internal-Customer concept
  • Understanding How to Set Relevant Personal Standards
    • Personal initiatives
  • How Your Behavioural Styles Show Through
  • Reading and Understanding Others’ Behavioural Styles.

Day Two

  • Defining Customer Experience
  • Definition of Exceptional Service
  • Living and Sustaining the Spirit of Enterprise.

Emotional Intelligence in Service

  • Add Emotional Value to Service
  • Personal Technique for Maximum Emotional Connectivity.

Recover Dissatisfied Customers

  • Understand that service glitches can be an opportunity to build loyalty.
  • Learn how to create an open communication with customers
  • Understand that your reactions will project your Feelings to the customers
  • Know How Best to Act Upon Complaints
  • Achieve Customer ‘Feel Good’ Goals.
Online Dec 02 - 03 Dec, 2021
NGN 110,000.00(VAT Inclusive)
(Convert Currency)

Mr Abiodun Toki 08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.

Related Courses

Finance for Non-Financial Managers Training Finance for Non-Financial Managers Training

5 days, 23 - 27 May, 2022 

2022-05-23 12:05:00 2022-05-23 12:05:00
Lagos State, Nigeria

Tom Associates Training

Exposure of managers to important financial concepts in day-to-day business transactions. It will help them take better decisions on the basis of financial implications on the business. It will also ...

Change Leadership and People Management Change Leadership and People Management

5 days, 14 - 18 Mar, 2022 

2022-03-14 12:03:00 2022-03-14 12:03:00
Lagos State, Nigeria

Tom Associates Training

This is a Change Leadership Development programme for Senior Management. It will build a strong footing for sustaining positive continual change in the behavior.   It is a course that gets top ...

Management and Protection of Information (MPI) Course Management and Protection of Information (MPI) Course

5 days, 21 - 25 Feb, 2022 

2022-02-21 12:02:00 2022-02-21 12:02:00
Lagos State, Nigeria

Tom Associates Training

Officer leaves his desk while his computer is running. DG is taking a walk around, sees the computer on, tests it and finds it is not pass-worded, gets into the email box, sends a mail to himself: ...

Becoming an Effective Supervisory Manager Course Becoming an Effective Supervisory Manager Course

5 days, 07 - 11 Feb, 2022 

2022-02-07 12:02:00 2022-02-07 12:02:00
Lagos State, Nigeria

Tom Associates Training

This is a programme that will make participants to: Transit from team member to team supervisory manager Develop key business and behavior skills Practice how to link daily activities of their ...