The success of a performance management system depends on the continual examination of standards, measures, reporting, and quality improvement efforts, successful performance management does not have an endpoint. Rather, as illustrated, maintenance and upkeep are required to keep the system running well and to ensure that performance management efforts remain consistent with shifting organizational priorities and needs. By continuously examining existing performance management systems using QI tools such as the Plan-Do-Check-Act cycle (PDCA), the system can be updated to reflect organizational changes. In this course, participants will learn to measure and improve the performance of their departments, units and organizations using quality improvement tools.

For whom:

This course is designed for Directors, Heads, and Managers of Public sector departments: Ministries and Agencies. Also, Analysts, Evaluators, Program developers, and Planners in Federal States and Local Government organizations will benefit from this program. All senior and supervisory officers with responsibility for performance management in Ministries and Agencies will equally benefit from this program.

Learning objectives:

After this 5-day training, participants will return to their offices with a complete set of tools to apply performance measurement to the following areas of your business:

• Strategic business planning
• Operational planning
• Budget development decisions
• Employee performance appraisal
• Program Advocacy
• Ongoing Project and Program Evaluation