This course is designed to provide participants with the essential skills and knowledge required for effective reception and front desk management. Whether you are new to the role or seeking to enhance your existing skills, this course aims to equip you with the tools and techniques necessary to excel in this vital area of business operations.

Receptionists and Administrative assistants are invaluable members of the office team. They are charged with overseeing and coordinating the day-to-day operations of a business. Thanks to the advent of communication technology, the skills these assistants require have become diversified, and the ability to multitask and juggle several different instructions at once have become essential. Other qualities needed by these members include excellent communication skills, a polished appearance, and good interpersonal instincts. This course tackles all these behavioural skills while focusing on areas related to the use of technology to get things done effectively and successfully.

By the end of this course, participants will have developed a strong foundation in reception and front desk management, enabling them to contribute effectively to organizational success through their professionalism, communication skills, and customer service excellence.

For Whom

This course is designed for individuals aspiring to work in reception and front desk roles, and professionals currently in these roles seeking to refine their skills and advance their careers.

Learning Objectives

At the end of the course, participants will be able to:

• Gain insights into the responsibilities and expectations associated with reception and front desk management.
• Develop effective verbal and non-verbal communication techniques to interact confidently with clients, customers, and colleagues.
• Learn strategies for providing exceptional customer service and handling various types of inquiries and requests professionally.
• Acquire organizational techniques to manage multiple tasks efficiently, including scheduling appointments, handling correspondence, and maintaining records.
• Develop critical thinking skills to handle unexpected situations and resolve issues promptly and effectively.
• Familiarize yourself with the latest office technology and software used in front desk operations, including booking systems, phone systems, and email management tools; and 
• Explain the importance of maintaining a professional demeanour, confidentiality, and cultural sensitivity in all interactions