In today’s competitive world, Supervisors need to have human relations skills as well as problem solving, planning, and conflict management. Gone are the days of management by harassment; today’s Supervisor needs to orchestrate a group of ordinary people to work together effectively toward a common goal of providing the customer with great products and services. Supervisors are the primary link between management and the workforce and must be able to have the skills necessary for success. This training is excellent for the new Supervisors or Managers and also for those who need to have a refresher program on their supervisory skills.

Program Objectives

• To train the new Supervisor or Manager to be effective in their new position
• To improve the performance of current supervisors and managers
• To provide supervisors with the necessary knowledge, skills and behaviors to increase their effectiveness in their current roles
• To equip supervisors with the managerial skills necessary for them to adapt to changing demands
• To improve succession planning by providing a structured development program that will tap the full potential of supervisors and build other leaders within the company.

Target Audience

This training is excellent for the new Supervisors or Managers and those who need to have a refresher program on their supervisory skills.

Training Period

• Classroom: 5 Days
• Online: 7 Days

MODULES

Module 1. Roles and Responsibility.

• Roles and Responsibilities of the Supervisors.
• Types of Management Skills.
• Supervisors’ Balancing Act.
• Supervisors’ responsibilities to Employees, Peers and Superiors.
• Time Resource Management.
• Time as a resource.
• Symptoms of poor Time Management.
• Common Time Wasters.
• Techniques of Time Management.
• Performance Management.
• Performance Planning.
• Monitoring/ Appraisal.
• Review & Evaluation.
• Motivation & Delegation.
• Principles of Delegation.
• Challenges of delegation.

Module 2: Leadership and Management.

• Leadership & Management.
• Definition of Leadership.
• Models/Theories of Leadership.
• Characteristics of Leaders – the changing paradigm.
• Leadership & Management Styles.
• Communication in Leadership.
• The 7 Habits of Highly Effective Leaders.
• Building & Leading High Performing Teams.
• Team Developmental Sequence.
• Characteristics of a Strong Team Leader.
• Characteristics of Effective Teams.
• Building Relationships & Managing Conflicts.
• Effective Employees Relationship Management.
• Relationship with Peers.
• How to Manage Your Boss.
• Conflict Management; Sources of Conflicts.
• Handling Conflicts; Skills in Resolving Conflicts.

Module:3 Quality Management

• Concepts of Quality & Productivity Improvement.
• What is Quality.
• What is Productivity in Service Delivery.
• Operational Efficiency in Service delivery.
• KAIZEN in Quality & Productivity.
• Concepts of KAIZEN.
• Structure of Promoting KAIZEN.
• Comparison of KAIZEN and Innovation.
• KAIZEN Steps & Tools.

Module 4: Introduction to Lean Manufacturing

• What is Lean.
• The 8 Wastes of Lean, TIMWOODS: (Brainstorm on the 8 wastes of Lean in your Organization).
• The 5 Lean Principles.
• Factors Determining Lean Culture.

Module 5: 5S as a Foundation to Sustain KAIZEN

• Characteristics of 5S.
• Benefits of 5S.
• Involvement of Top Management.
• Assignment: 5S Inspection (After taking them through 5S they will be required to go score the status of 5S in their respective departments).

Delivery Method

This program is taught through a mix of practical activities, theory, group work and case studies. Training manuals and additional reference materials are provided to the participants.

CERTIFICATION

Upon successful completion of the training, participants will be awarded a certificate of course completion.

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.