The Achieving Excellence in Customer Service Course will cover the following topics and more:

Creating the Customer Experience

• Emotional aspects of the customer experience
• Identifying the differentiators of excellence
• Fostering long-term relationships

Communicating Effectively with the Customer

• Developing excellent communication skills
• What you say and how you say it
• Adopting a problem-solving approach
• Achieving results for the remote customer

Dealing Constructively with Tough Situations

• Calming upset customers with active listening
• Techniques for dealing with difficult people
• Transforming complaints into opportunities

Contributing to a Customer Service Culture

• Demonstrating leadership in customer service teams
• Measuring customer satisfaction
• Monitoring the team's development

Making Excellence a Habit

• The characteristics and practices of excellence
• Executing your personal action plan

Course Booking

Please use the "Book Now" or "Inquire" buttons on this page to reserve your space or request for more information