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Achieving Excellence in Customer Service
NGN 380,000 |
Venue: Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.
The Achieving Excellence in Customer Service Course will cover the following topics and more:
Creating the Customer Experience
- Emotional aspects of the customer experience
- Identifying the differentiators of excellence
- Fostering long-term relationships
Communicating Effectively with the Customer
- Developing excellent communication skills
- What you say and how you say it
- Adopting a problem-solving approach
- Achieving results for the remote customer
Dealing Constructively with Tough Situations
- Calming upset customers with active listening
- Techniques for dealing with difficult people
- Transforming complaints into opportunities
Contributing to a Customer Service Culture
- Demonstrating leadership in customer service teams
- Measuring customer satisfaction
- Monitoring the team's development
Making Excellence a Habit
- The characteristics and practices of excellence
- Executing your personal action plan
Course Booking
Please use the "Book Now" or "Inquire" buttons on this page to reserve your space or request for more information
| Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos. | Sep 14 - 16 Sep, 2026 |
| NGN 380,000.00 + 19,000.00 (VAT) | |
Chris Onwuasigwe 08033045484, 09060002299
