This program on Advanced Office Management and Effective Administrative Skills will help participants develop and refine the skills needed to excel as senior office managers / Executive Assistants / Executive Secretaries and PAs. It will explore in depth the interpersonal, behavioural, technical and leadership skills needed to ensure participants are well-prepared for the challenges of working with a variety of management styles. Participants will also learn how to stay in control whilst dealing with conflicting priorities.

This training will provide participants with a practical overview of their roles and responsibilities and the essential technical skills, knowledge and attitudes required to fulfil these roles successfully.

Learning objectives:

At the end of the course, participants will be able to:

• Recognize how to prioritize and cope with multiple tasks
• See the office management and administration duties as part and parcel of the organization's business goals
• Develop the skills necessary to plan, make effective decisions, solve problems, and handle pressure
• Apply practical techniques to improve communication skills
• Understand how to manage challenging behaviours
• Apply assertiveness to be more effective in the workplace
• Lead their team members with emotional intelligence skills