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Workshop on Call Centre Management and Customer Service Workshop on Call Centre Management and Customer Service

5 days, Aug 31 - 04 Sep, 2026  

2026-08-31 12:08:00
Abuja FCT, Nigeria

Human Capital Associates Global Consult Ltd

A productive, professional Call Centre is the heart of any operation and business. Call Centre employees who know how to handle the great variety of situations that present themselves with skill and ...

Interpersonal Communication and Service Management Training Interpersonal Communication and Service Management Training

5 days, Aug 31 - 04 Sep, 2026  

2026-08-31 12:08:00
Lagos State, Nigeria

GoldStead Learning Centre

Communication skills are built on a foundation of confidence, self-awareness and positive relationships.  It plays an essential role in all aspects of our professional and private lives. Most ...

Training on Business Etiquette and Excellent Customer Service Training on Business Etiquette and Excellent Customer Service

5 days, Sep 07 - 11 Sep, 2026  

2026-09-07 12:09:00
Lagos State, Nigeria

GoldStead Learning Centre

The only distinguishing factor between two competing firms is service.  How do you present yourself to the outer world? have you ever aspired to own the voice of the customer? By the end of this ...

Training on Exceeding Customer Service Excellence Training on Exceeding Customer Service Excellence

5 days, Sep 07 - 11 Sep, 2026  

2026-09-07 12:09:00
Lagos State, Nigeria

GoldStead Learning Centre

“Providing Excellent Customer Service”. . . everyone knows what that is supposed to mean. . . in fact much of what is required is simply common sense (it just isn’t always common ...

Training on Advanced Skill Development for Front Desk Officers Training on Advanced Skill Development for Front Desk Officers

5 days, Sep 07 - 11 Sep, 2026  

2026-09-07 12:09:00
Lagos State, Nigeria

GoldStead Learning Centre

To help you make the most of the all-important role of your frontline people. At the end of the training, the participant should be able to: Handle difficult people with skill and professionalism ...

Front Desk and Cubicle Management Techniques Training Front Desk and Cubicle Management Techniques Training

5 days, Sep 07 - 11 Sep, 2026  

2026-09-07 12:09:00
Lagos State, Nigeria

GoldStead Learning Centre

In today’s business environment, the front desk officer (customer service, receptionists, cashiers, tellers, etc.) has an all-important role on the public image of the organisation.  Being ...

Basic Front Desk and Customer Service Skills Training Basic Front Desk and Customer Service Skills Training

5 days, Sep 07 - 11 Sep, 2026  

2026-09-07 12:09:00
Lagos State, Nigeria

GoldStead Learning Centre

As a front desk/customer service officer in an organization, how do you handle several people and requests simultaneously with professionalism and poise? Providing excellent customer service is the ...

Beyond Customer Service Excellence Training Beyond Customer Service Excellence Training

5 days, Sep 07 - 11 Sep, 2026  

2026-09-07 12:09:00
Lagos State, Nigeria

GoldStead Learning Centre

The game has changed; giving good, even excellent Customer service is no longer anywhere near good enough. The new game is beyond service, it requires relationships, engagement, dialogues, and ...

Training on Customer Relationship Management that Works Training on Customer Relationship Management that Works

5 days, Sep 07 - 11 Sep, 2026  

2026-09-07 12:09:00
Lagos State, Nigeria

GoldStead Learning Centre

To create the framework for best practices in customer-centric organizations toward meeting and even exceeding customer expectations. Covers Customer Relationship Skills, CRM Technology, Data Mining, ...

Training on Professional Telephone Skills for the Help Desk Officers Training on Professional Telephone Skills for the Help Desk Officers

5 days, Sep 07 - 11 Sep, 2026  

2026-09-07 12:09:00
Lagos State, Nigeria

GoldStead Learning Centre

The front office/help desk is a place where the relentless ringing of the phone can slowly drive a perfectly sane, patient and skilled help desk operator into a frazzled shell of their former self. ...

Training on Hospitality Etiquette and Customer Service Excellence Training on Hospitality Etiquette and Customer Service Excellence

5 days, Sep 07 - 11 Sep, 2026  

2026-09-07 12:09:00
Lagos State, Nigeria

GoldStead Learning Centre

Success in any industry relies on relationships: with co-workers, clients, suppliers or investors.When you are polite and considerate in dealing with others, you’re more likely to create ...

Emotional Intelligence for Call Center Representatives Emotional Intelligence for Call Center Representatives

5 days, Sep 07 - 11 Sep, 2026  

2026-09-07 12:09:00
Lagos State, Nigeria

GoldStead Learning Centre

The path to success is paved with quality customer experiences. Arguably, it is the best way to increase revenue in any business, especially in the long-term. However, knowing ourselves is a ...

Training on Service Quality and Customer Satisfaction: Tools and Techniques Training on Service Quality and Customer Satisfaction: Tools and Techniques

5 days, Sep 07 - 11 Sep, 2026  

2026-09-07 12:09:00
Lagos State, Nigeria

GoldStead Learning Centre

At the end of this training, Service Quality and Customer Satisfaction: Tools and Techniques participants will learn to: Establish the importance of setting and reviewing customer service standards ...

Training on Business Etiquette and Excellent Service Delivery Training on Business Etiquette and Excellent Service Delivery

5 days, Sep 07 - 11 Sep, 2026  

2026-09-07 12:09:00
Lagos State, Nigeria

GoldStead Learning Centre

This course will equip participants with the knowledge, skills, and professional attitudes needed to practice proper business etiquette and deliver excellent customer service, thereby enhancing ...

Front Desk and Cubicle Managment Techniques Training Front Desk and Cubicle Managment Techniques Training

5 days, Sep 07 - 11 Sep, 2026  

2026-09-07 12:09:00
Lagos State, Nigeria

GoldStead Learning Centre

In today’s business environment, the front desk officer (customer service, receptionists, cashiers,tellers, etc) has an all-important role on the public image of the organisation.  Being ...

Achieving Excellence in Customer Service Achieving Excellence in Customer Service

3 days, Sep 14 - 16 Sep, 2026  

2026-09-14 12:09:00
Lagos State, Nigeria

Alpha Partners

The Achieving Excellence in Customer Service Course will cover the following topics and more: Creating the Customer Experience Emotional aspects of the customer experience Identifying the ...

Workshop on Customer Relationship Management (CRM) Best Practices Workshop on Customer Relationship Management (CRM) Best Practices

5 days, Sep 14 - 18 Sep, 2026  

2026-09-14 12:09:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer ...

Complaint Resolution Strategy: Developing and Monitoring Effective Complaint Management Systems. Complaint Resolution Strategy: Developing and Monitoring Effective Complaint Management Systems.

5 days, Sep 14 - 18 Sep, 2026  

2026-09-14 12:09:00
Rivers State, Nigeria

Human Capital Associates Global Consult Ltd

Course Overview: This advanced, practitioner-focused course equips senior management professionals with the strategic knowledge and leadership capabilities required to design, implement, and monitor ...

Al Mastery for Sales and Customer Support Al Mastery for Sales and Customer Support

5 days, Sep 21 - 25 Sep, 2026  

2026-09-21 12:09:00
Lagos State, Nigeria

GoldStead Learning Centre

This course empowers sales professionals, customer service teams, and business leaders to harness the power of Artificial Intelligence to drive revenue growth and deliver exceptional customer ...

Client Engagement and Relationship Management Client Engagement and Relationship Management

3 days, Sep 21 - 23 Sep, 2026  

2026-09-21 12:09:00
Lagos State, Nigeria

Greenville Consulting

When working with clients who haven’t chosen a product or service themselves, the path to engagement requires extra care, empathy, and precision. This course is tailored for those who need to ...

Excellence in Customer Service - Optimizing the Customer Experience Excellence in Customer Service - Optimizing the Customer Experience

3 days, Sep 28 - 30 Sep, 2026  

2026-09-28 12:09:00
Lagos State, Nigeria

Greenville Consulting

Achieving Excellence in Customer Service training course is designed to give participants the skills, strategies, and customer service best practices they require to take their organization from good ...

Essentials of Customer Service Excellence for Business Growth Essentials of Customer Service Excellence for Business Growth

2 day, Oct 05 - 06 Oct, 2026  

2026-10-05 12:10:00
Lagos State, Nigeria

Rekrut Consulting Limited

The "Essentials of Customer Service Excellence for Business Growth" course is designed for professionals aiming to elevate their customer service skills to drive business growth. This ...

Service Recovery & Retention Strategies: Turning Dissatisfied Customers into Advocates A Strategic Masterclass for Senior Management Service Recovery & Retention Strategies: Turning Dissatisfied Customers into Advocates A Strategic Masterclass for Senior Management

5 days, Oct 12 - 16 Oct, 2026  

2026-10-12 12:10:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

Course Overview: Dissatisfied customers represent one of the most significant—and often overlooked—opportunities for business growth and brand differentiation. For senior management, ...

Workshop on Customer Satisfaction and Loyalty Management Workshop on Customer Satisfaction and Loyalty Management

5 days, Oct 12 - 16 Oct, 2026  

2026-10-12 12:10:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

Every business organization`s success depends on the satisfaction of the customers. In any business the customers always come “first” and then the profit. Those companies that are ...

Customer Relationship Management (CRM) Training Course Customer Relationship Management (CRM) Training Course

4 days, Oct 26 - 29 Oct, 2026  

2026-10-26 12:10:00
Abuja FCT, Nigeria

Mithrive Global

Customer relationships are the backbone of every successful business. A well-implemented Customer Relationship Management (CRM) strategy allows businesses to manage interactions, nurture leads, and ...

Customer Relationship Management in the Age of AI and Automation Customer Relationship Management in the Age of AI and Automation

5 days, Oct 26 - 30 Oct, 2026  

2026-10-26 12:10:00
Nigeria

GTC

This course examines how intelligent technologies are reshaping customer engagement, service delivery, and retention strategies. It looks critically at key areas such as AI-driven customer insights, ...

Help Desk Training Help Desk Training

3 months, 23 days, Jan 11 - 02 Apr, 2027  

2027-01-11 12:01:00
Lagos State, Nigeria

CWG Academy

This programme prepares learners to provide first-line technical support in enterprise, service desk, and customer-facing IT environments. It focuses on diagnosing and resolving common hardware, ...



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