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Training on Workplace Ethics, Protocol Management and Service Delivery Excellence Training on Workplace Ethics, Protocol Management and Service Delivery Excellence

5 days, Jan 19 - 23 Jan, 2026  

2026-01-19 12:01:00
Lagos State, Nigeria

Learnway Africa

In today's competitive and diverse business environment, workplace ethics, professional protocol, and exceptional service delivery are critical for personal and organizational success. This ...

Training on Front Desk and Cubicle Management Techniques Training on Front Desk and Cubicle Management Techniques

5 days, Jan 19 - 23 Jan, 2026  

2026-01-19 12:01:00
Lagos State, Nigeria

Learnway Africa

This course is designed for professionals who work in an office environment and want to learn effective techniques for managing front desk and cubicle spaces. Throughout the course, you will learn ...

Training on Hospitality and Customer Service Excellence Training on Hospitality and Customer Service Excellence

5 days, Jan 19 - 23 Jan, 2026  

2026-01-19 12:01:00
Lagos State, Nigeria

Learnway Africa

This course is designed for individuals working in the hospitality industry who want to provide exceptional customer service and create a memorable experience for their guests. Throughout the course, ...

Customer Service, Hygiene and Safety for Office Cleaning Employees Customer Service, Hygiene and Safety for Office Cleaning Employees

5 days, Jan 19 - 23 Jan, 2026  

2026-01-19 12:01:00
Lagos State, Nigeria

GoldStead Learning Centre

When it comes to the workplace, cleanliness and personal hygiene are of utmost importance. Employees are not the only ones that roam around the office, customers and other stake holders are entitled ...

Hotel Customer Service Course Hotel Customer Service Course

5 days, Jan 19 - 23 Jan, 2026  

2026-01-19 12:01:00
Lagos State, Nigeria

Capacity for Africa

Today, more than ever, hotel and hospitality customers in general demand higher and higher levels of service. This tailor-made training course aims to help your team learn best practice techniques to ...

Effective Customer Service and Employee Effectiveness Course Effective Customer Service and Employee Effectiveness Course

3 days, Jan 20 - 22 Jan, 2026  

2026-01-20 12:01:00
Lagos State, Nigeria

Newways Consulting

Effective customer service training is critical to your organization’s success. Without your customers, you wouldn’t be in business. In this course we cover all the most important ...

Best Practice in Facilities Maintenance Management Best Practice in Facilities Maintenance Management

3 days, Jan 21 - 23 Jan, 2026  

2026-01-21 12:01:00
Lagos State, Nigeria

Avant Garde Resources Centre

Facilities managers and personnel have extensive responsibilities for the development and maintenance of a myriad of services. They are responsible for all the activities related to the ...

Customer Care and Communication Course Customer Care and Communication Course

6 days, Jan 25 - 30 Jan, 2026  

2026-01-25 12:01:00
Kenya

Stepsure Training and Research Institute (STRI)

Develop customer care techniques, communication skills, and service excellence. General Information 1.Customized Training: Courses designed to meet the specific needs of participants. 2.Language ...

Training on Advanced Service Etiquette and Safety Tips for Drivers Training on Advanced Service Etiquette and Safety Tips for Drivers

5 days, Jan 26 - 30 Jan, 2026  

2026-01-26 12:01:00
Lagos State, Nigeria

GoldStead Learning Centre

Good first impression is everyone’s business in any organization and drivers are not excluded. In most cases, drivers have the first contact and sometimes the final contact with customers. With ...

Training on Service Delivery and Safety Techniques for Dispatch and Delivery Riders Training on Service Delivery and Safety Techniques for Dispatch and Delivery Riders

5 days, Jan 26 - 30 Jan, 2026  

2026-01-26 12:01:00
Lagos State, Nigeria

GoldStead Learning Centre

Delivery and dispatch riders provide a valuable service in delivering information for the business community or home deliveries for the general public. Traffic congestion and parking restrictions ...

Customer Care and Conflict Resolution Training Customer Care and Conflict Resolution Training

5 days, Jan 26 - 30 Jan, 2026  

2026-01-26 12:01:00
Lagos State, Nigeria

Capacity for Africa

Customer service/care is the backbone of all thriving businesses. Besides helping your customers feel better about your product and organization which will keep them coming back with their friends, ...

Training on The Boss and The Driver: Relationship Management Training on The Boss and The Driver: Relationship Management

5 days, Jan 26 - 30 Jan, 2026  

2026-01-26 12:01:00
Lagos State, Nigeria

GoldStead Learning Centre

In this training course, we shall be discussing the driver to boss relationship in transport services, hence, the concept of the passenger being the boss to the driver in this regard is drawn from ...

Training on Excellent Service Delivery and Safety Consciousness for Drivers and Dispatch Riders Training on Excellent Service Delivery and Safety Consciousness for Drivers and Dispatch Riders

5 days, Jan 26 - 30 Jan, 2026  

2026-01-26 12:01:00
Lagos State, Nigeria

GoldStead Learning Centre

Service is the only distinguishing factor between two competing organizations.  While drivers and dispatch riders intensify effort to be safety conscious at work, it is also worthy to note that ...

The Excellent Front Desk and Customer Interface Officer Training The Excellent Front Desk and Customer Interface Officer Training

5 days, Jan 26 - 30 Jan, 2026  

2026-01-26 12:01:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer this and other ...

Luxury Hospitality and Customer Experience Luxury Hospitality and Customer Experience

4 days, Jan 26 - 29 Jan, 2026  

2026-01-26 12:01:00
Abuja FCT, Nigeria

Mithrive Global

Craft unforgettable luxury experiences! The world of high-end hospitality thrives on exclusivity, personalization, and impeccable service. This course delves into the art of creating exceptional ...

Developing Strategies for Marketing Services : Current Issues and Options Course Developing Strategies for Marketing Services : Current Issues and Options Course

3 days, Jan 27 - 29 Jan, 2026  

2026-01-27 12:01:00
Lagos State, Nigeria

Newways Consulting

Service Sector dominate most advanced economies and a growing number of service organisations compete in the global market. Managers working in the service industry – for example, those working ...

Customer Service Excellence in the Hospitality Industry Customer Service Excellence in the Hospitality Industry

3 days, Jan 27 - 29 Jan, 2026  

2026-01-27 12:01:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

This course aims to equip participants with the essential skills and knowledge needed to deliver outstanding customer service in the hospitality industry. By the end of the course, participants will ...

Interpersonal Communication and Service Management Training Interpersonal Communication and Service Management Training

5 days, Feb 02 - 06 Feb, 2026  

2026-02-02 12:02:00
Lagos State, Nigeria

GoldStead Learning Centre

Communication skills are built on a foundation of confidence, self-awareness and positive relationships.  It plays an essential role in all aspects of our professional and private lives. Most ...

Front Office and Housekeeping Management Front Office and Housekeeping Management

4 days, Feb 02 - 05 Feb, 2026  

2026-02-02 12:02:00
Abuja FCT, Nigeria

Mithrive Global

Deliver Unmatched Hospitality with Seamless Front Office & Housekeeping Operations! In the hospitality industry, first impressions and cleanliness define success. This course equips you with ...

Beyond Customer Service Beyond Customer Service

5 days, Feb 02 - 06 Feb, 2026  

2026-02-02 12:02:00
Kenya

Cynet East Africa Consultancy

The Beyond Customer Service Training program teaches you how to create exceptional and memorable customer experiences that build lasting loyalty. Participants will learn to understand customer needs ...

Client Feedback Studies Course Client Feedback Studies Course

3 days, Feb 03 - 05 Feb, 2026  

2026-02-03 12:02:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

Without satisfied clients a business will risk failure or slow decline. Companies should treat most feedback from clients with the utmost gravity and if necessary integrate ...

Complaints Avoidance Course Complaints Avoidance Course

3 days, Feb 03 - 05 Feb, 2026  

2026-02-03 12:02:00
Lagos State, Nigeria

Newways Consulting

This is a practical course aimed at all those dealing with complaints. It looks at the causes of client complaints, why complaints arise, how client concerns or complaints are first ...

The Art of Building a Customer Centric Organisation Course The Art of Building a Customer Centric Organisation Course

3 days, Feb 03 - 05 Feb, 2026  

2026-02-03 12:02:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

Amazing Tips, Tricks and Secrets That Will Make Sure Your organization. Don’t Just Survive But THRIVE During Economic Downturns! Good customer service can be considered as the big ...

Beyond Customer Service Excellence Training Beyond Customer Service Excellence Training

5 days, Feb 09 - 13 Feb, 2026  

2026-02-09 12:02:00
Lagos State, Nigeria

GoldStead Learning Centre

The game has changed; giving good, even excellent Customer service is no longer anywhere near good enough. The new game is beyond service, it requires relationships, engagement, dialogues, and ...

Customer Experience Management Training Customer Experience Management Training

5 days, Feb 09 - 13 Feb, 2026  

2026-02-09 12:02:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer this and other ...

Training on Excellent Front Desk and Office Management Skills Training on Excellent Front Desk and Office Management Skills

5 days, Feb 09 - 13 Feb, 2026  

2026-02-09 12:02:00
Lagos State, Nigeria

Learnway Africa

The Excellent Front Desk and Office Management Skills course is designed to provide individuals with the knowledge and skills necessary to perform effectively as a front desk receptionist or customer ...

Training on Hospitality Etiquette and Customer Service Excellence Training on Hospitality Etiquette and Customer Service Excellence

5 days, Feb 09 - 13 Feb, 2026  

2026-02-09 12:02:00
Lagos State, Nigeria

GoldStead Learning Centre

Success in any industry relies on relationships: with co-workers, clients, suppliers or investors.When you are polite and considerate in dealing with others, you’re more likely to create ...

Training on Service Quality and Customer Satisfaction: Tools and Techniques Training on Service Quality and Customer Satisfaction: Tools and Techniques

5 days, Feb 09 - 13 Feb, 2026  

2026-02-09 12:02:00
Lagos State, Nigeria

GoldStead Learning Centre

At the end of this training, Service Quality and Customer Satisfaction: Tools and Techniques participants will learn to: Establish the importance of setting and reviewing customer service standards ...

Training on Exceeding Customer Service Excellence Training on Exceeding Customer Service Excellence

5 days, Feb 09 - 13 Feb, 2026  

2026-02-09 12:02:00
Lagos State, Nigeria

GoldStead Learning Centre

 “Providing Excellent Customer Service”. . . everyone knows what that is supposed to mean. . . in fact much of what is required is simply common sense (it just isn’t always ...

Training on Production and Operations: Delivering Value through Service Training on Production and Operations: Delivering Value through Service

5 days, Feb 09 - 13 Feb, 2026  

2026-02-09 12:02:00
Lagos State, Nigeria

Learnway Africa

Service is the only distinguishing factor between two competing organizations! The heart of any organization can be found beating inside the walls of its customer service department. The course ...

Basic Front Desk and Customer Service Skills Training Basic Front Desk and Customer Service Skills Training

5 days, Feb 09 - 13 Feb, 2026  

2026-02-09 12:02:00
Lagos State, Nigeria

GoldStead Learning Centre

As a front desk/customer service officer in an organization, how do you handle several people and requests simultaneously with professionalism and poise? Providing excellent customer service is the ...

Paradox of Customer Relations Training Program Paradox of Customer Relations Training Program

5 days, Feb 09 - 13 Feb, 2026  

2026-02-09 12:02:00
Kenya

Cynet East Africa Consultancy

This Customer Relations Training Program empowers professionals to deliver outstanding customer service in today’s experience-driven marketplace. Whether you are on the front line or shaping ...

Customer Management Specialist: Managing Service Quality and Customer Satisfaction Customer Management Specialist: Managing Service Quality and Customer Satisfaction

5 days, Feb 09 - 13 Feb, 2026  

2026-02-09 12:02:00
United Kingdom

EuroMaTech Training and Management Consultancy

Customers are the lifeblood of every successful organization. In today’s fast-evolving business landscape—driven by the Internet, digital transformation, and social media—the ...

Elevating Customer Experience: Achieving Customer Service Excellence Elevating Customer Experience: Achieving Customer Service Excellence

3 days, Feb 10 - 12 Feb, 2026  

2026-02-10 12:02:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer service excellence, including how to create a customer-focused culture, handle customer complaints and feedback, and provide exceptional customer ...

Certificate in Customer Service Management Certificate in Customer Service Management

5 days, Feb 16 - 20 Feb, 2026  

2026-02-16 12:02:00
Abuja FCT, Nigeria

Fontini Consulting Ltd

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic ...

Training on Customer Relationship Management that Works Training on Customer Relationship Management that Works

5 days, Feb 16 - 20 Feb, 2026  

2026-02-16 12:02:00
Lagos State, Nigeria

GoldStead Learning Centre

To create the framework for best practices in customer-centric organizations toward meeting and even exceeding customer expectations. Covers Customer Relationship Skills, CRM Technology, Data Mining, ...

Workshop on Improving Public Service Delivery Workshop on Improving Public Service Delivery

5 days, Feb 16 - 20 Feb, 2026  

2026-02-16 12:02:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

Improving public services means changing the ways that public services deliver services to citizens. This means first defining the responsibilities of government ministries, departments or agencies, ...

Workshop on Delivering Healthcare Services with Feelings: Creating the Ultimate Patient Experience Workshop on Delivering Healthcare Services with Feelings: Creating the Ultimate Patient Experience

5 days, Feb 16 - 20 Feb, 2026  

2026-02-16 12:02:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

The essence of healthcare delivery is caring, but caring is more than just a word. Caring is how we feel about our patients to whom we provide services, treatment and support. Creating the ultimate ...

Effective Front Desk Management and Customer Service Training Effective Front Desk Management and Customer Service Training

12 days, Feb 23 - 06 Mar, 2026  

2026-02-23 12:02:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer ...

Workshop on Call Centre Management and Customer Service Workshop on Call Centre Management and Customer Service

5 days, Feb 23 - 27 Feb, 2026  

2026-02-23 12:02:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

A productive, professional Call Centre is the heart of any operation and business. Call Centre employees who know how to handle the great variety of situations that present themselves with skill and ...

Training on Essentials of Excellent Customer Service Culture Training on Essentials of Excellent Customer Service Culture

5 days, Feb 23 - 27 Feb, 2026  

2026-02-23 12:02:00
Kenya

Cynet East Africa Consultancy

Customer Service Culture Training empowers organizations to create a strong, customer-focused mindset across all teams. This course highlights the essential values, behaviors, and strategies needed ...

Customer Service Certification Training Customer Service Certification Training

3 days, Feb 24 - 26 Feb, 2026  

2026-02-24 12:02:00
Lagos State, Nigeria

Newways Consulting

Newways’s customer service skills training is specifically designed to develop the participants’ skills and behaviour to offer exceptional customer care. It also empowers participants to ...

Techniques and Functional Career Services In Universities, Polytechnics and Coe Seminar Techniques and Functional Career Services In Universities, Polytechnics and Coe Seminar

5 days, Mar 02 - 06 Mar, 2026  

2026-03-02 12:03:00
Abuja FCT, Nigeria

Fontini Consulting Ltd

This training plan aims to empower staff and students with the necessary knowledge and skills to navigate the complexities of career development in universities. By focusing on practical techniques ...

Mastering Customer Connections: Effective Communication Skills for Customer Service Mastering Customer Connections: Effective Communication Skills for Customer Service

3 days, Mar 03 - 05 Mar, 2026  

2026-03-03 12:03:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the principles of effective communication skills for customer service, including how to communicate effectively with customers, handle difficult customers, and use non-verbal ...

Change Management and Service Leadership Workshop Change Management and Service Leadership Workshop

4 days, Mar 03 - 06 Mar, 2026  

2026-03-03 12:03:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

Leading change is an essential management skill every manager and supervisor need to develop. Resistance to change can challenge trust, erode loyalty, limit productivity, and stall the change ...

Workshop on Customer Relationship Management (CRM) Best Practices Workshop on Customer Relationship Management (CRM) Best Practices

5 days, Mar 09 - 13 Mar, 2026  

2026-03-09 12:03:00
Abuja FCT, Nigeria

Human Capital Associates Global Consult Ltd

Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer ...

Complaint Resolution Strategy: Developing and Monitoring Effective Complaint Management Systems. Complaint Resolution Strategy: Developing and Monitoring Effective Complaint Management Systems.

5 days, Mar 09 - 13 Mar, 2026  

2026-03-09 12:03:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

Course Overview: This advanced, practitioner-focused course equips senior management professionals with the strategic knowledge and leadership capabilities required to design, implement, and monitor ...

Crafting Memorable Experiences: Customer Experience Management Essentials Crafting Memorable Experiences: Customer Experience Management Essentials

3 days, Mar 10 - 12 Mar, 2026  

2026-03-10 12:03:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer experience management, including how to design and deliver a positive customer experience, measure and improve customer satisfaction, and use customer ...

Achieving Customer Service Excellence Workshop Achieving Customer Service Excellence Workshop

5 days, Mar 16 - 20 Mar, 2026  

2026-03-16 12:03:00
Abuja FCT, Nigeria

Francis Consulting

Customer service is one thing that the absolute best organisations continually strive to do better. Superb service is delivered by people to people – even in this age of high technology. ...

Front Desk Professionals Training Front Desk Professionals Training

3 days, Mar 24 - 26 Mar, 2026  

2026-03-24 12:03:00
Lagos State, Nigeria

Newways Consulting

Several phone lines are ringing, lights on the phone are blinking, co-workers are asking questions, and here comes a customer or client. How does the person manning the front desk of an office or ...

Event Planning and Catering Services Event Planning and Catering Services

4 days, Mar 30 - 02 Apr, 2026  

2026-03-30 12:03:00
Abuja FCT, Nigeria

Mithrive Global

Create Memorable Events with Seamless Planning & Exquisite Catering! Whether you're organizing corporate gatherings, weddings, or private parties, this course equips you with the skills to ...

Healthcare Customer Service Course Healthcare Customer Service Course

4 days, Apr 07 - 10 Apr, 2026  

2026-04-07 12:04:00
Lagos State, Nigeria

Capacity for Africa

This customer service course for hospitals, medical centers, clinics, maternity homes and health maintenance organizations (HMOs) focuses on the “people skills” those working in ...

Customer Loyalty and Retention Strategies Training Customer Loyalty and Retention Strategies Training

4 days, Apr 07 - 10 Apr, 2026  

2026-04-07 12:04:00
Lagos State, Nigeria

Capacity for Africa

Improving customer loyalty is an essential element in customer retention.  The CRM forum will reveal why customer loyalty is so crucial to business success. More importantly, delegates will ...

Workshop on Hospital Administration for Effective Service Delivery Workshop on Hospital Administration for Effective Service Delivery

5 days, Apr 13 - 17 Apr, 2026  

2026-04-13 12:04:00
Rivers State, Nigeria

Human Capital Associates Global Consult Ltd

Hospital administration plays a crucial role in ensuring efficient healthcare service delivery. This comprehensive training program is designed to equip healthcare professionals with the necessary ...

Workshop on Customer Satisfaction and Loyalty Management Workshop on Customer Satisfaction and Loyalty Management

5 days, Apr 13 - 17 Apr, 2026  

2026-04-13 12:04:00
Rivers State, Nigeria

Human Capital Associates Global Consult Ltd

Every business organization`s success depends on the satisfaction of the customers. In any business the customers always come “first” and then the profit. Those companies that are ...

Workshop on Fundamentals of Food and Beverage Management Workshop on Fundamentals of Food and Beverage Management

5 days, Apr 13 - 17 Apr, 2026  

2026-04-13 12:04:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

Program overview: This 5-day course on Fundamentals of Food and Beverage Management is designed to provide participants with a solid understanding of the core concepts and practical skills ...

Essentials of Customer Service Excellence for Business Growth Essentials of Customer Service Excellence for Business Growth

2 day, Apr 27 - 28 Apr, 2026  

2026-04-27 12:04:00
Lagos State, Nigeria

Rekrut Consulting Limited

The "Essentials of Customer Service Excellence for Business Growth" course is designed for professionals aiming to elevate their customer service skills to drive business growth. This ...

Operational Risk Management for Financial and Legal Firms Operational Risk Management for Financial and Legal Firms

2 day, May 22 - 23 May, 2026  

2026-05-22 12:05:00
Lagos State, Nigeria

Aegirum Consulting

The Operational Risk Management for Financial and Legal Firms program focuses on identifying, assessing, and controlling operational risks within regulated professional sectors. Participants will ...

Workshop on Resilience and Emotional Intelligence: Combating Stress in Healthcare Services Delivery Workshop on Resilience and Emotional Intelligence: Combating Stress in Healthcare Services Delivery

5 days, Jun 29 - 03 Jul, 2026  

2026-06-29 12:06:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

In the dynamic and demanding field of healthcare, professionals face significant stressors that can impact both personal well-being and professional performance. This course on resilience and ...

Achieving Excellent Customers Service Achieving Excellent Customers Service

5 days, Aug 10 - 14 Aug, 2026  

2026-08-10 12:08:00
Abuja FCT, Nigeria

Fontini Consulting Ltd

In this course we focus extensively on the behavioral, social, and interactive aspects of customer service. The course starts with definitions and discussions about the importance of good service, ...



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