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AI in Marketing and Customer Engagement AI in Marketing and Customer Engagement

5 days, Dec 15 - 19 Dec, 2025  

2025-12-15 12:12:00
Abuja FCT, Nigeria

Mithrive Global

Artificial Intelligence (AI) is revolutionizing the way businesses connect with customers, personalize experiences, and drive engagement. From predictive analytics to chatbots and automation, AI is ...

Front Office and Housekeeping Management Front Office and Housekeeping Management

4 days, Dec 15 - 18 Dec, 2025  

2025-12-15 12:12:00
State, Nigeria

Mithrive Global

Deliver Unmatched Hospitality with Seamless Front Office & Housekeeping Operations! In the hospitality industry, first impressions and cleanliness define success. This course equips you with ...

Luxury Hospitality and Customer Experience Luxury Hospitality and Customer Experience

4 days, Dec 15 - 18 Dec, 2025  

2025-12-15 12:12:00
State, Nigeria

Mithrive Global

Craft unforgettable luxury experiences! The world of high-end hospitality thrives on exclusivity, personalization, and impeccable service. This course delves into the art of creating exceptional ...

Customer Care and Public Relations for Improved Organization Performance Course Customer Care and Public Relations for Improved Organization Performance Course

5 days, Dec 15 - 19 Dec, 2025  

2025-12-15 12:12:00
Kenya

Upskill Development Institute

Effective customer care is fundamental to any organization aiming to thrive in today’s competitive market. Exceptional customer service ensures that clients feel valued, respected, and ...

Customer Management Specialist: Managing Service Quality and Customer Satisfaction Customer Management Specialist: Managing Service Quality and Customer Satisfaction

5 days, Dec 29 - 02 Jan, 2026  

2025-12-29 12:12:00
United Kingdom

EuroMaTech Training and Management Consultancy

Customers are the lifeblood of every successful organization. In today’s fast-evolving business landscape—driven by the Internet, digital transformation, and social media—the ...

Healthcare Customer Service Course Healthcare Customer Service Course

5 days, Jan 05 - 09 Jan, 2026  

2026-01-05 12:01:00
Lagos State, Nigeria

Capacity for Africa

This customer service course for hospitals, medical centers, clinics, maternity homes and health maintenance organizations (HMOs) focuses on the “people skills” those working in ...

Customer Loyalty and Retention Strategies Training Customer Loyalty and Retention Strategies Training

5 days, Jan 05 - 09 Jan, 2026  

2026-01-05 12:01:00
Lagos State, Nigeria

Capacity for Africa

Improving customer loyalty is an essential element in customer retention.  The CRM forum will reveal why customer loyalty is so crucial to business success. More importantly, delegates will ...

Growth Strategy for Startups and Enterprises Growth Strategy for Startups and Enterprises

4 days, Jan 05 - 08 Jan, 2026  

2026-01-05 12:01:00
State, Nigeria

Mithrive Global

In the fast-paced business world, sustainable growth is the key to long-term success. Whether you’re a startup looking to scale or an established enterprise aiming for market expansion, this ...

Certificate in Key Account Management (KAM) Certificate in Key Account Management (KAM)

5 days, Jan 12 - 16 Jan, 2026  

2026-01-12 12:01:00
Netherlands

EuroMaTech Training and Management Consultancy

Key Account Management (KAM) is a strategic approach that focuses on strengthening relationships with high-value clients to drive long-term business success. Our Key Account Management training ...

Business Communication and Customer Presentation Skills Training Business Communication and Customer Presentation Skills Training

2 day, Jan 14 - 15 Jan, 2026  

2026-01-14 12:01:00
Lagos State, Nigeria

Rekrut Consulting Limited

This intensive 2-day training workshop is designed to enhance the communication and presentation skills of professionals engaging with clients and customers. In today’s competitive and ...

Training on Front Desk and Cubicle Management Techniques Training on Front Desk and Cubicle Management Techniques

5 days, Jan 19 - 23 Jan, 2026  

2026-01-19 12:01:00
Lagos State, Nigeria

Learnway Africa

This course is designed for professionals who work in an office environment and want to learn effective techniques for managing front desk and cubicle spaces. Throughout the course, you will learn ...

Training on Hospitality and Customer Service Excellence Training on Hospitality and Customer Service Excellence

5 days, Jan 19 - 23 Jan, 2026  

2026-01-19 12:01:00
Lagos State, Nigeria

Learnway Africa

This course is designed for individuals working in the hospitality industry who want to provide exceptional customer service and create a memorable experience for their guests. Throughout the course, ...

Hotel Customer Service Course Hotel Customer Service Course

5 days, Jan 19 - 23 Jan, 2026  

2026-01-19 12:01:00
Lagos State, Nigeria

Capacity for Africa

Today, more than ever, hotel and hospitality customers in general demand higher and higher levels of service. This tailor-made training course aims to help your team learn best practice techniques to ...

Effective Customer Service and Employee Effectiveness Course Effective Customer Service and Employee Effectiveness Course

3 days, Jan 20 - 22 Jan, 2026  

2026-01-20 12:01:00
Lagos State, Nigeria

Newways Consulting

Effective customer service training is critical to your organization’s success. Without your customers, you wouldn’t be in business. In this course we cover all the most important ...

Customer Care and Communication Course Customer Care and Communication Course

6 days, Jan 25 - 30 Jan, 2026  

2026-01-25 12:01:00
Kenya

Stepsure Training and Research Institute (STRI)

Develop customer care techniques, communication skills, and service excellence. General Information 1.Customized Training: Courses designed to meet the specific needs of participants. 2.Language ...

Digital Retail Banking Transformation and Customer Analytics Digital Retail Banking Transformation and Customer Analytics

5 days, Jan 26 - 30 Jan, 2026  

2026-01-26 12:01:00
Abuja FCT, Nigeria

GTC

This course explores the impact of digital technologies and data analytics on retail banking. It covers how AI, machine learning, APIs, and cloud computing drive digital transformation to improve ...

Customer Care and Conflict Resolution Training Customer Care and Conflict Resolution Training

5 days, Jan 26 - 30 Jan, 2026  

2026-01-26 12:01:00
Lagos State, Nigeria

Capacity for Africa

Customer service/care is the backbone of all thriving businesses. Besides helping your customers feel better about your product and organization which will keep them coming back with their friends, ...

The Excellent Front Desk and Customer Interface Officer Training The Excellent Front Desk and Customer Interface Officer Training

5 days, Jan 26 - 30 Jan, 2026  

2026-01-26 12:01:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer this and other ...

Customer Service Excellence in the Hospitality Industry Customer Service Excellence in the Hospitality Industry

3 days, Jan 27 - 29 Jan, 2026  

2026-01-27 12:01:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

This course aims to equip participants with the essential skills and knowledge needed to deliver outstanding customer service in the hospitality industry. By the end of the course, participants will ...

Beyond Customer Service Beyond Customer Service

5 days, Feb 02 - 06 Feb, 2026  

2026-02-02 12:02:00
Kenya

Cynet East Africa Consultancy

The Beyond Customer Service Training program teaches you how to create exceptional and memorable customer experiences that build lasting loyalty. Participants will learn to understand customer needs ...

Client Feedback Studies Course Client Feedback Studies Course

3 days, Feb 03 - 05 Feb, 2026  

2026-02-03 12:02:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

Without satisfied clients a business will risk failure or slow decline. Companies should treat most feedback from clients with the utmost gravity and if necessary integrate ...

Complaints Avoidance Course Complaints Avoidance Course

3 days, Feb 03 - 05 Feb, 2026  

2026-02-03 12:02:00
Lagos State, Nigeria

Newways Consulting

This is a practical course aimed at all those dealing with complaints. It looks at the causes of client complaints, why complaints arise, how client concerns or complaints are first ...

The Art of Building a Customer Centric Organisation Course The Art of Building a Customer Centric Organisation Course

3 days, Feb 03 - 05 Feb, 2026  

2026-02-03 12:02:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

Amazing Tips, Tricks and Secrets That Will Make Sure Your organization. Don’t Just Survive But THRIVE During Economic Downturns! Good customer service can be considered as the big ...

Strategic Customer Negotiation Training Strategic Customer Negotiation Training

2 day, Feb 04 - 05 Feb, 2026  

2026-02-04 12:02:00
Lagos State, Nigeria

Rekrut Consulting Limited

This high-impact 2-day training workshop is designed to equip professionals with advanced negotiation skills essential for influencing customer decisions, maximizing value, and achieving win-win ...

Customer Experience Management Training Customer Experience Management Training

5 days, Feb 09 - 13 Feb, 2026  

2026-02-09 12:02:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer this and other ...

Training on Customer Handling and Complaints Techniques Training on Customer Handling and Complaints Techniques

5 days, Feb 09 - 13 Feb, 2026  

2026-02-09 12:02:00
Kenya

Cynet East Africa Consultancy

The Customer Handling Complaints Training is designed to equip professionals with practical tools to manage customer interactions with confidence and empathy. Through this training, participants will ...

Customer Profiling Techniques Training Customer Profiling Techniques Training

5 days, Feb 09 - 13 Feb, 2026  

2026-02-09 12:02:00
Kenya

Cynet East Africa Consultancy

Our Customer Profiling Techniques Training equips participants with the skills to build rich, detailed customer profiles that go beyond surface-level demographics. By exploring behavioral patterns, ...

Paradox of Customer Relations Training Program Paradox of Customer Relations Training Program

5 days, Feb 09 - 13 Feb, 2026  

2026-02-09 12:02:00
Kenya

Cynet East Africa Consultancy

This Customer Relations Training Program empowers professionals to deliver outstanding customer service in today’s experience-driven marketplace. Whether you are on the front line or shaping ...

Certified Anti Money Laundering Specialist – CAMS (Exam Preparatory Course): Essential Skills for Anti-Money Laundering Compliance Certified Anti Money Laundering Specialist – CAMS (Exam Preparatory Course): Essential Skills for Anti-Money Laundering Compliance

5 days, Feb 09 - 13 Feb, 2026  

2026-02-09 12:02:00
Netherlands

EuroMaTech Training and Management Consultancy

Money Laundering is the processing of criminal proceeds to hide their illegal origin, enabling criminals to enjoy these profits without jeopardising their source. This crime is one that demands a ...

Elevating Customer Experience: Achieving Customer Service Excellence Elevating Customer Experience: Achieving Customer Service Excellence

3 days, Feb 10 - 12 Feb, 2026  

2026-02-10 12:02:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer service excellence, including how to create a customer-focused culture, handle customer complaints and feedback, and provide exceptional customer ...

Customer Due Diligence (CDD) and Know Your Customer (KYC) Training Customer Due Diligence (CDD) and Know Your Customer (KYC) Training

5 days, Feb 16 - 20 Feb, 2026  

2026-02-16 12:02:00
Lagos State, Nigeria

Capacity for Africa

It has never been more important to have robust controls and procedures in place to Know Your Customer (KYC). Adequate due diligence on new and existing customers is a key part of these controls. ...

Customer Retention and Loyalty Training Customer Retention and Loyalty Training

5 days, Feb 16 - 20 Feb, 2026  

2026-02-16 12:02:00
Kenya

Cynet East Africa Consultancy

Customer Retention Loyalty Training equips participants with practical strategies to build lasting relationships, increase satisfaction, and foster loyalty in a competitive market. This program ...

Customer Relationship Management (CRM) Course: Beyond Customer Expectations Customer Relationship Management (CRM) Course: Beyond Customer Expectations

5 days, Feb 23 - 27 Feb, 2026  

2026-02-23 12:02:00
Lagos State, Nigeria

Capacity for Africa

At the end of the program participants should be able to:  Provide customers with a compelling reason to choose you over several others that may offer the same products or services at or below ...

Effective Front Desk Management and Customer Service Training Effective Front Desk Management and Customer Service Training

12 days, Feb 23 - 06 Mar, 2026  

2026-02-23 12:02:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer ...

Training on Essentials of Excellent Customer Service Culture Training on Essentials of Excellent Customer Service Culture

5 days, Feb 23 - 27 Feb, 2026  

2026-02-23 12:02:00
Kenya

Cynet East Africa Consultancy

Customer Service Culture Training empowers organizations to create a strong, customer-focused mindset across all teams. This course highlights the essential values, behaviors, and strategies needed ...

Customer Service Certification Training Customer Service Certification Training

3 days, Feb 24 - 26 Feb, 2026  

2026-02-24 12:02:00
Lagos State, Nigeria

Newways Consulting

Newways’s customer service skills training is specifically designed to develop the participants’ skills and behaviour to offer exceptional customer care. It also empowers participants to ...

Key Account Management Course Key Account Management Course

5 days, Mar 02 - 06 Mar, 2026  

2026-03-02 12:03:00
Lagos State, Nigeria

Capacity for Africa

The program focuses on developing a strategy to manage and develop a key account. The course takes delegates from the start of the relationship through to managing existing accounts and identifies ...

Mastering Customer Connections: Effective Communication Skills for Customer Service Mastering Customer Connections: Effective Communication Skills for Customer Service

3 days, Mar 03 - 05 Mar, 2026  

2026-03-03 12:03:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the principles of effective communication skills for customer service, including how to communicate effectively with customers, handle difficult customers, and use non-verbal ...

Retention Revolution: Keeping Customers for Life Retention Revolution: Keeping Customers for Life

2 day, Mar 03 - 04 Mar, 2026  

2026-03-03 12:03:00
Lagos State, Nigeria

Rekrut Consulting Limited

In an era of fierce competition, the true measure of business success lies not only in acquiring customers but in retaining them for the long term. "Retention Revolution" is a two-day ...

Crafting Memorable Experiences: Customer Experience Management Essentials Crafting Memorable Experiences: Customer Experience Management Essentials

3 days, Mar 10 - 12 Mar, 2026  

2026-03-10 12:03:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer experience management, including how to design and deliver a positive customer experience, measure and improve customer satisfaction, and use customer ...

Front Desk Professionals Training Front Desk Professionals Training

3 days, Mar 24 - 26 Mar, 2026  

2026-03-24 12:03:00
Lagos State, Nigeria

Newways Consulting

Several phone lines are ringing, lights on the phone are blinking, co-workers are asking questions, and here comes a customer or client. How does the person manning the front desk of an office or ...

Know Your Customer (KYC) and Anti-Money Laundering (AML) Compliance Training Know Your Customer (KYC) and Anti-Money Laundering (AML) Compliance Training

4 days, Mar 30 - 02 Apr, 2026  

2026-03-30 12:03:00
Lagos State, Nigeria

Capacity for Africa

Designed for teaching Hiring Managers how to refine their interview skills and techniques and choose the right candidate for the job.By the end of the course delegates will:  Appreciate and ...

Customer Relationship Management (CRM) Best Practices Training Customer Relationship Management (CRM) Best Practices Training

2 day, Apr 08 - 09 Apr, 2026  

2026-04-08 12:04:00
Lagos State, Nigeria

Rekrut Consulting Limited

The "Customer Relationship Management (CRM) Best Practices" course is designed for professionals seeking to optimize their customer relationships through effective CRM strategies. This ...

Actionable Selling Skills: Tools and Techniques Actionable Selling Skills: Tools and Techniques

2 day, Apr 15 - 16 Apr, 2026  

2026-04-15 12:04:00
Lagos State, Nigeria

Rekrut Consulting Limited

In today's dynamic business environment, effective selling skills are essential for success. "Actionable Selling Skills: Tools and Techniques" is a comprehensive two-day course designed ...

Essentials of Customer Service Excellence for Business Growth Essentials of Customer Service Excellence for Business Growth

2 day, Apr 27 - 28 Apr, 2026  

2026-04-27 12:04:00
Lagos State, Nigeria

Rekrut Consulting Limited

The "Essentials of Customer Service Excellence for Business Growth" course is designed for professionals aiming to elevate their customer service skills to drive business growth. This ...

Dealing with Conflicts and Complaints Course Dealing with Conflicts and Complaints Course

3 days, Sep 01 - 03 Sep, 2026  

2026-09-01 12:09:00
Lagos State, Nigeria

TSI Limited

The customer is always right - right?  Sometimes there are occasions when the customer is not entirely right, or when their behavior in making a complaint is such that they need to be ...



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